Herefordshire and Worcestershire Health and Care NHS Trust

Team Administrator

The closing date is 05 October 2025

Job summary

An excellent opportunity has arisen to join The Shape Team. We are seeking an experienced administrator to provide support to the clinical team at Studdert Kennedy House, Worcester, WR1 2AE

Applicants require a level 3 qualification in a Business Administration subject. Alternatively, you must have considerable recent NHS administration experience and a level 2 in an alternative subject and be expected to complete an administration qualification.

This is a part time post working 30 hours per week. Working schedule to be confirmed.

An ability to work flexibly using your own initiative and to be a pro-active team member is essential. You must have very good organisational skills and be an effective communicator. The work is interesting and varied and full training will be provided.

Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

You will be part of the busy admin team, supporting the Shape Team.

You will undertake a vital role in the running of the community mental health function providing all aspects of admin support including minuting of meetings, telephone duties, dictation, processing clinic letters, generic inbox management, reception cover when necessary, appointment booking and generic office duties. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.

As well as being part of the shape administrator, you will act as a member of the Neighbourhood Mental Health Team admin function providing support and cover when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

24 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1681

Job locations

Studdert Kennedy House

Spring Gardens

Worcester

WR1 2AE

Job description

Job responsibilities

Administration duties specific to the role.

Providing support as required e.g. typing, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records, minuting of team meetings, day to day supervision of admin colleagues and problem solving.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Administration duties specific to the role.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Knowledge

Essential

Working knowledge of Microsoft packages
Knowledge of office procedures
Understanding of the confidential nature of the post

Additional Criteria

Essential

Professional manner
Willingness to commit to continuing professional development and undertake relevant training as required
Tact and discretion when dealing with confidential information
You understand that we will not provide sponsorship to work for this role.

Desirable

Ability to meet the travel requirements of the role

Skills & Abilities

Essential

General office skills, including filing, scanning, photocopying etc.
Ability to be supportive to others
Ability to be polite and firm when dealing with difficult, impatient or upset people
Ability to communicate effectively and clearly in both written and verbal formats
Ability to prioritise a busy workload effectively and able to work to strict deadlines

Experience

Essential

Recent, relevant Administrative/Secretarial experience.

Desirable

Previous relevant NHS experience.
Minute taking experience

Person Specification

Qualifications

Essential

Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Knowledge

Essential

Working knowledge of Microsoft packages
Knowledge of office procedures
Understanding of the confidential nature of the post

Additional Criteria

Essential

Professional manner
Willingness to commit to continuing professional development and undertake relevant training as required
Tact and discretion when dealing with confidential information
You understand that we will not provide sponsorship to work for this role.

Desirable

Ability to meet the travel requirements of the role

Skills & Abilities

Essential

General office skills, including filing, scanning, photocopying etc.
Ability to be supportive to others
Ability to be polite and firm when dealing with difficult, impatient or upset people
Ability to communicate effectively and clearly in both written and verbal formats
Ability to prioritise a busy workload effectively and able to work to strict deadlines

Experience

Essential

Recent, relevant Administrative/Secretarial experience.

Desirable

Previous relevant NHS experience.
Minute taking experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Studdert Kennedy House

Spring Gardens

Worcester

WR1 2AE

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Studdert Kennedy House

Spring Gardens

Worcester

WR1 2AE

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)