Herefordshire and Worcestershire Health and Care NHS Trust

Patient Safety Manager

The closing date is 07 October 2025

Job summary

Hours: 37.5 hours from Monday to Friday, 9am 5pm, flexible working is an option

The role is hybrid with a mix of working from the office base at Kings Court 2 in Worcester, and from home. There is an expectation that you will be able to meet the travel requirements of the role which may require travel throughout Trust clinical sites.

Join Our Team Make a Difference in Patient Safety

We are seeking an experienced and passionate Patient Safety Manager to join our dynamic Quality and Patient Safety Team at Herefordshire and Worcestershire Health and Care NHS Trust. This is an exciting opportunity to play a critical role in leading and developing our patient safety agenda across the organisation.

As a key leader within the Trust, you will manage and coordinate the delivery of a safe, responsive, and effective patient safety service, ensuring compliance with national standards and statutory requirements. You will support the implementation of the Patient Safety Incident Response Framework (PSIRF) and provide expert guidance, leadership, and oversight of incident management processes, driving continuous improvement and learning across clinical and corporate services.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

Lead and manage the Patient Safety Team, including line management of the Patient Safety Coordinator and Administrator.

Act as the Trusts expert in patient safety, ensuring statutory compliance and high-quality service delivery.

Support and deputise for the Patient Safety Service Lead, and oversee daily incident triage and investigation processes.

Provide expert advice to senior managers and clinical teams in relation to patient safety events, learning, and improvement.

Analyse, evaluate, and report on patient safety data to identify trends, risks, and opportunities for change.

Promote a proactive and positive culture of safety and learning, including developing and delivering training.

Engage with internal and external stakeholders, including service users and system partners, to ensure excellence in patient safety outcomes.

Contribute to the wider quality governance agenda, aligning patient safety with complaints, claims, safeguarding, and regulatory compliance.

We will provide you with resources to develop and progress a long-term career as well as flexibility, professional development as well as a wide range of wellbeing and support. To discuss informally if this is the right role for you, contact the Recruiting Manager.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

22 September 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-1675

Job locations

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR

Job description

Job responsibilities

For full detail of the duties and criteria for the role, please refer to the job description and person specification attached.

Job description

Job responsibilities

For full detail of the duties and criteria for the role, please refer to the job description and person specification attached.

Person Specification

Additional Criteria

Essential

You understand that we will not provide sponsorship to work for this role.

Experience

Essential

Significant in-depth experience of patient safety within an NHS or social care setting.
Assessing organisational performance against key standards and performance indicators.
Experience of multi-professional working.
Ability to negotiate and influence others to achieve change.
Previous experience of working in a patient safety team.
Experience of investigating complex incidents.
Proven ability to work independently and as part of a team.
Excellent and proven presentation skills.
Excellent and proven oral, written communication and report writing skills.
Self-motivated and able to work independently and collaboratively.
Attention to detail and able to provide comprehensive and clearly written reports whilst seeing the bigger picture.
Ability to work effectively with a range of staff and excellent communication skills.
Experience in undertaking detailed investigations.
Ability to influence, negotiate and deliver results through others.
Lecturing/teaching.

Qualifications

Essential

Educated to Masters level in Patient Safety, Human Factors or equivalent
Patient safety investigation training level 2.
Engagement with patients, carers and families training.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Person Specification

Additional Criteria

Essential

You understand that we will not provide sponsorship to work for this role.

Experience

Essential

Significant in-depth experience of patient safety within an NHS or social care setting.
Assessing organisational performance against key standards and performance indicators.
Experience of multi-professional working.
Ability to negotiate and influence others to achieve change.
Previous experience of working in a patient safety team.
Experience of investigating complex incidents.
Proven ability to work independently and as part of a team.
Excellent and proven presentation skills.
Excellent and proven oral, written communication and report writing skills.
Self-motivated and able to work independently and collaboratively.
Attention to detail and able to provide comprehensive and clearly written reports whilst seeing the bigger picture.
Ability to work effectively with a range of staff and excellent communication skills.
Experience in undertaking detailed investigations.
Ability to influence, negotiate and deliver results through others.
Lecturing/teaching.

Qualifications

Essential

Educated to Masters level in Patient Safety, Human Factors or equivalent
Patient safety investigation training level 2.
Engagement with patients, carers and families training.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)