Herefordshire and Worcestershire Health and Care NHS Trust

Administration Assistant - Orchard Service

The closing date is 25 September 2025

Job summary

We are looking for an enthusiastic administrator to provide support to the Community Childrens Nursing Team based at Kings Court 1, Worcester.

This post is a minimum of 30 hours per week to 37.5 hours per week Monday Friday.

The successful candidate will have excellent verbal and written communication skills, excellent organisational skills, and a keen eye for detail. You will be used to working to processes to complete tasks by deadlines and always have the best interests of the patient at the centre of everything you do.

Your varied role will be to provide administrative and telephone support to the department including general office duties i.e. typing, data inputting, appointment requests, coordination and maintenance of filing systems.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

The post holder will-

Behave consistently with the values and beliefs of the organisation and promotes these on day to day basis.

Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.

Use their initiative and take responsibility for themselves and the quality of their work and the service provides they provide to patients.

Provide effective and efficient administrative support to the department.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

11 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata for part time

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9798-1651

Job locations

Orchard Service

Kings Court 1

Worcester

WR5 1JR

Job description

Job responsibilities

Do you have experience working as an administrative assistant dedicated to assisting, organising, and supporting to those who most need it?

We are looking for committed people to work within our dedicated childrens nursing and palliative team who provide essential complex health care to children, young people, and their families.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Do you have experience working as an administrative assistant dedicated to assisting, organising, and supporting to those who most need it?

We are looking for committed people to work within our dedicated childrens nursing and palliative team who provide essential complex health care to children, young people, and their families.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Knowledge

Essential

Knowledge of office procedures Working knowledge of Microsoft Office: Word, Excel, Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality.

Additional criteria

Essential

Willingness to commit to continuing professional development. Professional manner as a representative of the Trust.
Tact and discretion for dealing with confidential information.
Ability to meet the travel requirements of the role.
You understand that we will not provide sponsorship to work for this role.

Qualifications

Essential

Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject
Or
Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Essential

Ability to communicate clearly and effectively in English in both verbal and written formats.
Good level of literacy and numeracy.
Standard IT skills.
Good organisational skills

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous, relevant NHS experience

Person Specification

Knowledge

Essential

Knowledge of office procedures Working knowledge of Microsoft Office: Word, Excel, Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality.

Additional criteria

Essential

Willingness to commit to continuing professional development. Professional manner as a representative of the Trust.
Tact and discretion for dealing with confidential information.
Ability to meet the travel requirements of the role.
You understand that we will not provide sponsorship to work for this role.

Qualifications

Essential

Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject
Or
Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Essential

Ability to communicate clearly and effectively in English in both verbal and written formats.
Good level of literacy and numeracy.
Standard IT skills.
Good organisational skills

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous, relevant NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Orchard Service

Kings Court 1

Worcester

WR5 1JR

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Orchard Service

Kings Court 1

Worcester

WR5 1JR

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)