Herefordshire and Worcestershire Health and Care NHS Trust

Receptionist

The closing date is 17 September 2025

Job summary

An excellent opportunity to join our busy admin, Team. We are seeking a receptionist to provide support to the teams and members of Droitwich, Ombersley & the Rurals Neighbourhood Mental Health Team.

Applicants require a level 2 qualification in a Business Admin subject OR Good education with a minimum of 2 GCSEs (including English Language) at grade 9-4 (*A-C) or NHS admin experience and will be expected to undertake relevant level 2 vocational qualification on appointment.

The successful candidate will cover reception at Covercroft and support the team. A permanent post working 30 hours per week. Working days can be discussed on offer of the role.

Ability to work flexibly using your own initiative & to be a pro-active team member is essential. You must have good organisational skills & be an effective communicator. The work is interesting & varied & full training will be provided.

Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

You will undertake a vital role in the running of the community mental health function providing all aspects of Reception cover, telephone duties, inbox management, appointment booking, etc. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.

As well as being part of the Droitwich admin team, you will act as a member of the wider admin function providing support and cover when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1645

Job locations

Covercroft

Coleman Road

Droitwich Spa

WR9 8QU

Job description

Job responsibilities

Administration duties specific to the role.

Providing support as required e.g. reception, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records and problem solving.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Administration duties specific to the role.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Experience

Desirable

Recent, relevant experience in an Administrative/Secretarial/ Reception role.

Knowledge

Essential

Understanding of clerical/office procedures and administrative systems
Data inputting procedures
Working knowledge of Microsoft Office applications
Understanding of the Data Protection Act and NHS Code of Confidentiality

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR
Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (*A-C).
OR
NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Essential

General office skills, scanning, photocopying etc.
Ability to be polite and firm when dealing with difficult, impatient or upset people
Ability to communicate effectively and clearly in both written and verbal formats
Ability to prioritise a busy workload effectively and able to work to strict deadlines

Additional criteria

Essential

Ability to meet the travel requirements of the role
You understand that we will not provide sponsorship to work for this role.

Person Specification

Experience

Desirable

Recent, relevant experience in an Administrative/Secretarial/ Reception role.

Knowledge

Essential

Understanding of clerical/office procedures and administrative systems
Data inputting procedures
Working knowledge of Microsoft Office applications
Understanding of the Data Protection Act and NHS Code of Confidentiality

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR
Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (*A-C).
OR
NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Essential

General office skills, scanning, photocopying etc.
Ability to be polite and firm when dealing with difficult, impatient or upset people
Ability to communicate effectively and clearly in both written and verbal formats
Ability to prioritise a busy workload effectively and able to work to strict deadlines

Additional criteria

Essential

Ability to meet the travel requirements of the role
You understand that we will not provide sponsorship to work for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Covercroft

Coleman Road

Droitwich Spa

WR9 8QU

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Covercroft

Coleman Road

Droitwich Spa

WR9 8QU

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)