Herefordshire and Worcestershire Health and Care NHS Trust

Lived Experience Worker

The closing date is 22 September 2025

Job summary

These are part time posts working 22.5 hours per week. However, we would consider less hours for the successful candidate but would have to be a minimum of 15 hours.

We are looking for two motivated individuals with lived experience to support our current quality improvement programme on our older adult mental health inpatient wards. The post will be funded via the Royal College of Psychiatry`s Culture of Care Programme.

This programme aims to improve the culture of inpatient mental health, learning disability and autism for patients and staff so that they are safe, therapeutic and equitable places to be cared for, and fulfilling places to work.

Integrated Lived Experience takes the form of true co-production, the role focusses on creating a supportive and compassionate atmosphere for both staff and patients. There is an emphasis on developing change ideas in line with the programme alongside the wider MDT and core project team.

We can offer flexible working and will be supporting the successful applicant with training whilst in post.

These posts are fixed term post due to time limited nature of the funding which will end in 12 months. We reserve the right to end this contract sooner with appropriate notice.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

Role Requirements

Establish supportive and respectful relationships with people using mental health services.

Provide support in relation to the Culture of Care Programme through lived experience whilst maintaining professional boundaries.

Liaise with patients, carers, and health colleagues to embed the philosophy of the Culture of Care programme within Older Adult Mental Health Services.

Engage in supporting and developing change ideas, attending meetings and workshops related to the Culture of Care Programme.

Develop links with the Culture of Care champions and Culture of Care coach. Attend culture of care conferences, online training and meetings

Share ideas about ways of achieving Culture of Care change ideas whilst drawing on lived experiences.

Actively participate in Team Meetings and support the Culture of Care project team when implementing change ideas, reporting regularly to the project group to ensure effective communication.

Actively participate in ward-based community and carer groups to engage patients and carers in the Culture of Care Programme change ideas.

Work together to facilitate a multidisciplinary team approach

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

  • 27 days leave plus bank holidays, increasing up to 33 days with long service
  • Generous NHS pension and enhanced pay when you work unsocial hours
  • Flexible and agile working opportunities
  • Great maternity, paternity, and adoption support
  • Wide range of supportive staff networks
  • Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

C9798-1644

Job locations

Princess Of Wales Community Hospital

Stourbridge Road

Bromsgrove

Worcestershire

B61 0BB


Stonebow Unit

Stonebow Road

Hereford

HR1 2ER


Job description

Job responsibilities

The role of Lived Experience Worker has been developed specifically for people who have lived experience of having received Secondary Care Mental Health services. Through sharing wisdom from their own experiences, Lived Experience Workers will inspire hope and belief that recovery is possible in others.

The role will provide formalised peer support and practical assistance to service users for them to regain control over their lives and their own unique recovery process. Within a relationship of mutuality and information sharing, they will promote choice, self-determination and opportunities for the fulfilment of personally valued roles and connection to local communities.

The Lived Experience Worker will act as a recovery champion and an ambassador of recovery for the Trust with external agencies and partner organisations. There is also an expectation that Lived Experience Workers will be involved in the on-going development of Lived Experience Worker roles in the Trust.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

The role of Lived Experience Worker has been developed specifically for people who have lived experience of having received Secondary Care Mental Health services. Through sharing wisdom from their own experiences, Lived Experience Workers will inspire hope and belief that recovery is possible in others.

The role will provide formalised peer support and practical assistance to service users for them to regain control over their lives and their own unique recovery process. Within a relationship of mutuality and information sharing, they will promote choice, self-determination and opportunities for the fulfilment of personally valued roles and connection to local communities.

The Lived Experience Worker will act as a recovery champion and an ambassador of recovery for the Trust with external agencies and partner organisations. There is also an expectation that Lived Experience Workers will be involved in the on-going development of Lived Experience Worker roles in the Trust.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Knowledge

Essential

  • Understanding of the issues and concerns of mental health patients and/or carers.
  • Knowledge and commitment to patients rights
  • Understanding of the impact of stigma and discrimination

Desirable

  • Appreciation of the community resources within the geographical location of the post and key partners
  • Understanding of the service delivery goals of the care pathway

Qualifications

Essential

  • Good level of secondary education to GCSE level i.e. A-C in Maths and English or equivalent, or able to demonstrate equivalent levels of literacy and numeracy skills
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Desirable

  • Willingness to undertake further training in line with the development of peer support In line with the development of a lived experience role?
  • The post holder will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust

Additional criteria

Essential

  • There are 2 posts available, please indicate which location you would prefer
  • Princess of Wales Community Hospital, Bromsgrove or
  • Stonebow Unit, Hereford.
  • You understand that we will not provide sponsorship to work for this role.

Skills & Abilities

Essential

  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • Good written, verbal and non-verbal communication skills e.g. ability to communicate their personal experience of Recovery
  • Patient, non-judgmental, respectful and compassionate
  • Must be able to travel to a range of locations

Experience

Essential

  • Lived experience of secondary mental health services
  • Wide range of life experiences to bring an enabling and positive view of opportunities for others
  • Experience of being in a supportive and enabling role
  • Experience of working in a team or a group environment

Desirable

  • Experience of the health and social care service either paid or as a volunteer
Person Specification

Knowledge

Essential

  • Understanding of the issues and concerns of mental health patients and/or carers.
  • Knowledge and commitment to patients rights
  • Understanding of the impact of stigma and discrimination

Desirable

  • Appreciation of the community resources within the geographical location of the post and key partners
  • Understanding of the service delivery goals of the care pathway

Qualifications

Essential

  • Good level of secondary education to GCSE level i.e. A-C in Maths and English or equivalent, or able to demonstrate equivalent levels of literacy and numeracy skills
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Desirable

  • Willingness to undertake further training in line with the development of peer support In line with the development of a lived experience role?
  • The post holder will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust

Additional criteria

Essential

  • There are 2 posts available, please indicate which location you would prefer
  • Princess of Wales Community Hospital, Bromsgrove or
  • Stonebow Unit, Hereford.
  • You understand that we will not provide sponsorship to work for this role.

Skills & Abilities

Essential

  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • Good written, verbal and non-verbal communication skills e.g. ability to communicate their personal experience of Recovery
  • Patient, non-judgmental, respectful and compassionate
  • Must be able to travel to a range of locations

Experience

Essential

  • Lived experience of secondary mental health services
  • Wide range of life experiences to bring an enabling and positive view of opportunities for others
  • Experience of being in a supportive and enabling role
  • Experience of working in a team or a group environment

Desirable

  • Experience of the health and social care service either paid or as a volunteer

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Princess Of Wales Community Hospital

Stourbridge Road

Bromsgrove

Worcestershire

B61 0BB


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)


Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Princess Of Wales Community Hospital

Stourbridge Road

Bromsgrove

Worcestershire

B61 0BB


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Matron OAMH Services

Alex Patrick

Alexander.patrick@nhs.net

07742400489

Details

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

C9798-1644

Job locations

Princess Of Wales Community Hospital

Stourbridge Road

Bromsgrove

Worcestershire

B61 0BB


Stonebow Unit

Stonebow Road

Hereford

HR1 2ER


Supporting documents

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