Herefordshire and Worcestershire Health and Care NHS Trust

Administration Assistant

The closing date is 07 September 2025

Job summary

The Worcestershire Adult Speech and Language Therapy Service has recently completed a redesign, and in order to support this exciting development, we require a skilled and well-motivated Administrative Assistant to work alongside our Team Secretary.

This is a full time B2 post - part time considered with a minimum of 30 hours - and the successful applicant will work alongside our experienced Team Secretary. You will be based at Droitwich Medical Centre and will provide administrative support to the clinical team.

We require a creative individual who is self-driven and who also works well within a team.

You will be supported in this post with Trust and Service Induction, as well as with guidance and supervision from our existing Team Secretary.

We are happy to negotiate flexible working hours to fit with individual needs as well as fulfilling the requirements of the Service.

This is full time post, but we would consider applicants looking for part time.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status

Main duties of the job

A typical day will involve collecting and processing incoming and outgoing mail; responding to emails; answering the phone to patients, carers and colleagues; processing referrals; arranging and adding appointments for the clinical team; ordering and maintaining supplies, and general administrative duties.

You will work independently under the guidance of the Team Secretary and will be based at Droitwich Medical Centre.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

22 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata for part time (£12.51 per hour)

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9798-1616

Job locations

Droitwich Medical Centre

Ombersley Street East

Droitwich

Worcestershire

WR9 8RD

Job description

Job responsibilities

In this role, you will:

Undertake administrative duties specific to the role eg typing standard keyboard skills required, data inputting, filing, scanning, referral processing, arranging and adding appointments to clinicians diaries

Answer and deal with telephone enquiries in a professional manner seeking guidance as required, recording details accurately and forwarding to the relevant member of the team in a timely manner

Process incoming and outgoing mail

Order and maintain stock supplies

Prepare for and attend appraisal meetings and participate in any relevant training programmes required by the Trust

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

In this role, you will:

Answer and deal with telephone enquiries in a professional manner seeking guidance as required, recording details accurately and forwarding to the relevant member of the team in a timely manner

Process incoming and outgoing mail

Order and maintain stock supplies

Prepare for and attend appraisal meetings and participate in any relevant training programmes required by the Trust

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Skills & Abilities

Essential

Good organisational skills
Good level of literacy and numeracy
Ability to communicate clearly and effectively in English in both verbal and written formats
Standard IT skills these will be tested at interview

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR Good general education with a minimum of 2 GCSEs at grade 9-4 (*A-C) with good IT skills or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

Ability to meet the travel requirements of the role
Professional manner as a representative of the Trust
You understand that we will not provide sponsorship to work for this role.

Knowledge

Essential

Knowledge of clerical/office procedures and administrative systems
Working knowledge of Microsoft Office; Word; Excel, Outlook

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Person Specification

Skills & Abilities

Essential

Good organisational skills
Good level of literacy and numeracy
Ability to communicate clearly and effectively in English in both verbal and written formats
Standard IT skills these will be tested at interview

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR Good general education with a minimum of 2 GCSEs at grade 9-4 (*A-C) with good IT skills or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

Ability to meet the travel requirements of the role
Professional manner as a representative of the Trust
You understand that we will not provide sponsorship to work for this role.

Knowledge

Essential

Knowledge of clerical/office procedures and administrative systems
Working knowledge of Microsoft Office; Word; Excel, Outlook

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Droitwich Medical Centre

Ombersley Street East

Droitwich

Worcestershire

WR9 8RD

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Droitwich Medical Centre

Ombersley Street East

Droitwich

Worcestershire

WR9 8RD

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)