Herefordshire and Worcestershire Health and Care NHS Trust

Administration Assistant

The closing date is 24 August 2025

Job summary

An opportunity has arisen for an experienced Band 2 Administrator to join one of our Neighbourhood Teams in Redditch.

The Nightingale Neighbourhood Team is a fast paced, forward thinking, friendly, hardworking, dynamic team that is continuously looking to improve and develop as the demand for the service we deliver changes. We are seeking to appoint an administration assistant to support the team consisting of Community Nurses, Physiotherapist, Occupational Therapists, Healthcare Assistants and Administrators working with GP and Social Care colleagues.

We will provide you with resources to develop and progress, as well as flexibility, continual professional development and a wide range of wellbeing and support. If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.

This is a full-time opportunity available. This will include being part of a bank holiday and weekend rota.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

This is a busy service, each day varies. Your main role will be to be the first point of contact for patient telephone calls whilst manning a busy inbox. You will need to take messages/referrals clearly and use initiative to deal with information that is both confidential and sensitive whilst occasionally distressing in nature.

On rotation you will also be required to undertake reception duties, manage an online prescription service which includes the packing of orders placed by staff members for patients and action reports when required.

You will also support the wider team with administration tasks including supporting on our Electronic Patient Record System EMIS ensuring all information is kept accurate and concise, actioning referrals and planning home visits.

You will also be taking calls and dealing with clinical team members and supporting them with sharing of patient information and use of information technology.

You will provide a full range of administrative support to the whole team. You must have excellent communication, organisational and IT skills.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

14 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year £12.51 per hour

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-1603

Job locations

Orchard Place

Orchard Street

Redditch

B98 7DP

Job description

Job responsibilities

You will be required to:

Undertake administration/secretarial duties that are specific to the role.

Undertake general office duties, as required, e.g. typing, data inputting, filing, scanning and copying in line with Trust Policies and Procedures.

Arrange and confirm appointments, making appropriate arrangements e.g. hospitality, equipment, etc.

Answer/deal with both face-to-face and telephone and email enquiries.

Deal with incoming and outgoing mail.

Manage and prioritise own workload effectively.

Maintain accurate, contemporaneous, and complete records in accordance with the Trusts policy and guidelines for records and record keeping

Be a team player and not only be able to work individually but also supporting those within your team.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

You will be required to:

Undertake administration/secretarial duties that are specific to the role.

Undertake general office duties, as required, e.g. typing, data inputting, filing, scanning and copying in line with Trust Policies and Procedures.

Arrange and confirm appointments, making appropriate arrangements e.g. hospitality, equipment, etc.

Answer/deal with both face-to-face and telephone and email enquiries.

Deal with incoming and outgoing mail.

Manage and prioritise own workload effectively.

Maintain accurate, contemporaneous, and complete records in accordance with the Trusts policy and guidelines for records and record keeping

Be a team player and not only be able to work individually but also supporting those within your team.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Knowledge

Essential

Working knowledge of Microsoft Office: Word, Excel, Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality

Qualifications

Essential

Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Essential

A positive attitude and able to act on feedback
Ability to praise and be supportive to others
Good organisational skills
Ability to communicate clearly and effectively in English in both verbal and written formats

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous, relevant NHS experience

Additional Criteria

Essential

You understand that we will not provide sponsorship to work for this role.

Person Specification

Knowledge

Essential

Working knowledge of Microsoft Office: Word, Excel, Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality

Qualifications

Essential

Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Essential

A positive attitude and able to act on feedback
Ability to praise and be supportive to others
Good organisational skills
Ability to communicate clearly and effectively in English in both verbal and written formats

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous, relevant NHS experience

Additional Criteria

Essential

You understand that we will not provide sponsorship to work for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Orchard Place

Orchard Street

Redditch

B98 7DP

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Orchard Place

Orchard Street

Redditch

B98 7DP

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)