Herefordshire and Worcestershire Health and Care NHS Trust

Administration Assistant

The closing date is 26 August 2025

Job summary

30 hours per week.

Child Development Team has an exciting opportunity for an enthusiastic, ambitious, and hardworking administrator to join our reception Team.

We pride ourselves in providing outstanding care for patients across Worcestershire. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development as well as a wide range of wellbeing and support.

The position is based over two location, Warndon Child Development Centre and Scott Atkinson Centre which also has free staff parking available on site.

If you would like to discuss informally if this is the right role for you, including hours and location, please get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

The Successful candidate will need to have significant proven experience working within a busy environment, demonstrate a flexible approach, with the ability to stay calm and work professionally during busy periods.

A typical days duties would vary from day to day. You would be the first point of call for parents attending clinics with their children.

You will also be responsible for booking out clinical rooms to other NHS services on a regular basis.

You also need to be willing to work with senior management to improve processes and support the implementation of change when needed.

Other duties will include telephone support to the department, general office duties i.e., typing, data inputting, appointment requests, co-ordination, and maintenance of filing systems.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

12 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata (£12.51 per hour)

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1598

Job locations

Warndon Child Development Centre

Shap Drive

Worcester

WR4 9NX

Scott Atkinson Centre

Woodrow Drive

Redditch

Worcestershire

B98 7UH

Job description

Job responsibilities

Undertake administration duties that are specific to the role.

Provide administrative support as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.

Answer/deal with both face-to-face and telephone enquiries.

Deal with incoming and outgoing post.

Undertake reception duties, if and when required, to cover for staff absences.

Manage and prioritise own workload effectively.

For full detail of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Undertake administration duties that are specific to the role.

Provide administrative support as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.

Answer/deal with both face-to-face and telephone enquiries.

Deal with incoming and outgoing post.

Undertake reception duties, if and when required, to cover for staff absences.

Manage and prioritise own workload effectively.

For full detail of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Skills & Abilities

Essential

Ability to challenge poor behaviour
Role modelling good behaviour.
A positive attitude and able to act on feedback
Ability to praise and be supportive to others
Ability to communicate clearly and effectively in English in both verbal and written formats
Intermediate IT skills. These will be tested at interview
Numerate
Accuracy and attention to detail
Good organisational skills
Able to demonstrate the ability to use initiative effectively

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous, relevant NHS experience

Qualifications

Essential

Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

Ability to meet the travel requirements of the role
Willingness to commit to continuing professional development
Professional manner as a representative of the Trust
Tact and discretion for dealing with confidential information
You understand that we will not provide sponsorship to work for this role.

Knowledge

Essential

Knowledge of office procedures
Working knowledge of Microsoft Office: Word, Excel, Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality

Person Specification

Skills & Abilities

Essential

Ability to challenge poor behaviour
Role modelling good behaviour.
A positive attitude and able to act on feedback
Ability to praise and be supportive to others
Ability to communicate clearly and effectively in English in both verbal and written formats
Intermediate IT skills. These will be tested at interview
Numerate
Accuracy and attention to detail
Good organisational skills
Able to demonstrate the ability to use initiative effectively

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous, relevant NHS experience

Qualifications

Essential

Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

Ability to meet the travel requirements of the role
Willingness to commit to continuing professional development
Professional manner as a representative of the Trust
Tact and discretion for dealing with confidential information
You understand that we will not provide sponsorship to work for this role.

Knowledge

Essential

Knowledge of office procedures
Working knowledge of Microsoft Office: Word, Excel, Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Warndon Child Development Centre

Shap Drive

Worcester

WR4 9NX

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Warndon Child Development Centre

Shap Drive

Worcester

WR4 9NX

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)