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Herefordshire and Worcestershire Health and Care NHS Trust

Administration Assistant

The closing date is 20 August 2025

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Job summary

30 hours Part time, Permanent

Some flexibility possible with consideration given to those seeking part time work and able to offer regular working patterns across our hours of delivery.

This is an opportunity to work in the Administration team in the Community Equipment Service in Worcestershire.

We are looking for an enthusiastic and motivated individual to join our team in our busy and well-established service. Worcestershire Community Equipment Service provides essential equipment to people in their homes. This role is imperative to the efficient operation of this service and involves high levels of communication with patients and their families, and the clinical teams who refer into our service. We are committed to providing you with the resources you need to develop and progress a long-term career in the NHS.

If you would like to informally discuss if this is the right role for you or arrange an informal visit, please contact the Recruiting Manager

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

The role will involve a variety of administrative tasks as set out in the job description and is based in a warehouse environment.

Working closely with both the administration and warehouse teams, duties will include dealing with telephone and personal callers to the service, arranging deliveries/collections, supporting warehouse processes and general office housekeeping tasks. Responsibilities will include maintaining full computer records as required.

The applicant will be expected to have good interpersonal and IT skills and be willing to learn and develop within the team. Full training on all systems will be provided.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

  • 27 days leave plus bank holidays, increasing up to 33 days with long service
  • Generous NHS pension and enhanced pay when you work unsocial hours
  • Flexible and agile working opportunities
  • Great maternity, paternity, and adoption support
  • Wide range of supportive staff networks
  • Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

Date posted

05 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata (£12.51 per hour)

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1585

Job locations

Wheelchair & Equipment Loans Service

Crown Lane

Wychbold

Droitwich

Worcestershire

WR9 0BX


Job description

Job responsibilities

Duties will involve answering calls and emails, from both clinicians referring into the service and patients and their families with enquiries about equipment provided by the service, in a compassionate and professional manner. All enquiries should be dealt with efficiently, providing advice and signposting to alternative services for further support where appropriate. Supporting the referral pathway for prescribed equipment, arranging deliveries and collections of equipment. Supporting clinicians and others who attend the site to collect equipment. Maintaining full computer records on the Equipment Service IT system (ELMs). Booking equipment out for delivery and collection and data inputting to the system. Work collaboratively with the admin team to ensure all aspects of the service are maintained

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Duties will involve answering calls and emails, from both clinicians referring into the service and patients and their families with enquiries about equipment provided by the service, in a compassionate and professional manner. All enquiries should be dealt with efficiently, providing advice and signposting to alternative services for further support where appropriate. Supporting the referral pathway for prescribed equipment, arranging deliveries and collections of equipment. Supporting clinicians and others who attend the site to collect equipment. Maintaining full computer records on the Equipment Service IT system (ELMs). Booking equipment out for delivery and collection and data inputting to the system. Work collaboratively with the admin team to ensure all aspects of the service are maintained

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Knowledge

Essential

  • Knowledge of office procedures
  • Working knowledge of Microsoft Office: Word, Excel, Outlook
  • Understanding of the Data Protection Act and NHS Code of Confidentiality

Additional Criteria

Essential

  • Willingness to commit to continuing professional development
  • Professional manner as a representative of the Trust
  • Tact and discretion for dealing with confidential information
  • Ability to meet the travel requirements of the role
  • You understand that we will not provide sponsorship to work for this role.

Experience

Essential

  • Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

  • Previous, relevant NHS experience

Skills & Abilities

Essential

  • Ability to challenge poor behaviour
  • Role modelling good behaviour
  • A positive attitude and able to act on feedback
  • Ability to praise and be supportive to others
  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • Good level of literacy and numeracy
  • Standard IT skills
  • Good organisational skills

Qualifications

Essential

  • Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Person Specification

Knowledge

Essential

  • Knowledge of office procedures
  • Working knowledge of Microsoft Office: Word, Excel, Outlook
  • Understanding of the Data Protection Act and NHS Code of Confidentiality

Additional Criteria

Essential

  • Willingness to commit to continuing professional development
  • Professional manner as a representative of the Trust
  • Tact and discretion for dealing with confidential information
  • Ability to meet the travel requirements of the role
  • You understand that we will not provide sponsorship to work for this role.

Experience

Essential

  • Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

  • Previous, relevant NHS experience

Skills & Abilities

Essential

  • Ability to challenge poor behaviour
  • Role modelling good behaviour
  • A positive attitude and able to act on feedback
  • Ability to praise and be supportive to others
  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • Good level of literacy and numeracy
  • Standard IT skills
  • Good organisational skills

Qualifications

Essential

  • Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Wheelchair & Equipment Loans Service

Crown Lane

Wychbold

Droitwich

Worcestershire

WR9 0BX


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Wheelchair & Equipment Loans Service

Crown Lane

Wychbold

Droitwich

Worcestershire

WR9 0BX


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Team Lead

Heather Dean

heather.dean4@nhs.net

01905520833

Details

Date posted

05 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata (£12.51 per hour)

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1585

Job locations

Wheelchair & Equipment Loans Service

Crown Lane

Wychbold

Droitwich

Worcestershire

WR9 0BX


Supporting documents

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