Herefordshire and Worcestershire Health and Care NHS Trust

Administrator

The closing date is 14 July 2025

Job summary

Are you an excellent communicator with a passion for healthcare? Were seeking an enthusiastic and adaptable administrator to be part of our Mental Health Team in Worcester.

This role is 37.5 hours a week, Monday to Friday 9am to 5pm. We have processes in place that support flexible working requests.

In this important role, you'll use your knowledge, experience & expertise to provide essential support to our hard-working frontline NHS teams. A passion for excellent patient care is a must.

You will be a strong communicator supporting a wide range of people including patients and health care professionals. You will need to be responsive and adaptable to the needs of the service but be sure that your hard work will be making a real difference to our patients and service users every day.

Why apply?

Comprehensive induction and local orientation.

A wide range of opportunities for you to develop your skills and experience.

Support from the wider team.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

A typical day as an administrator may involve:

Maintaining patient records effectively and accurately

General office duties such as typing, scanning, photocopying, printing

Scheduling appointments/ minuting meetings

Handling correspondence ingoing/outgoing mail

Handling queries over the telephone and face to face from staff, patients, and external agencies

Looking after the shared email inbox

Assisting the team with various administrative tasks

Performance related tasks

Supervising staff

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

30 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata for part time

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9798-1509

Job locations

Studdert Kennedy House

Spring Gardens

Worcester

WR1 2AE

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

The job description and person specification gives you all the information you need about this role.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

The job description and person specification gives you all the information you need about this role.

Person Specification

Skills & Abilities

Essential

Manage own workload and able to work independently as well as part of a team.
Ability to communicate clearly and effectively in English in both verbal and written formats.
Ability to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving.
Advanced keyboard skills Touch Typing.
Numerate.
Accuracy and attention to detail.
Good organisational skills.
Able to demonstrate the ability to use initiative effectively

Desirable

Audio typing skills
Minute taking skills..

Additional Criteria

Essential

Willingness to commit to continuing professional development.
Professional manner as a representative of the Trust.
Tact and discretion for dealing with confidential information.
Ability to meet the travel requirements of the role

Qualifications

Essential

Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
You understand that we will not provide sponsorship to work for this role.

Experience

Essential

Recent, relevant
Administrative/Secretarial experience.

Desirable

Previous relevant NHS experience.
Minute taking experience.

Knowledge

Essential

Knowledge of a range of administrative and secretarial procedures and systems.
Detailed knowledge of Microsoft Packages.

Person Specification

Skills & Abilities

Essential

Manage own workload and able to work independently as well as part of a team.
Ability to communicate clearly and effectively in English in both verbal and written formats.
Ability to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving.
Advanced keyboard skills Touch Typing.
Numerate.
Accuracy and attention to detail.
Good organisational skills.
Able to demonstrate the ability to use initiative effectively

Desirable

Audio typing skills
Minute taking skills..

Additional Criteria

Essential

Willingness to commit to continuing professional development.
Professional manner as a representative of the Trust.
Tact and discretion for dealing with confidential information.
Ability to meet the travel requirements of the role

Qualifications

Essential

Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
You understand that we will not provide sponsorship to work for this role.

Experience

Essential

Recent, relevant
Administrative/Secretarial experience.

Desirable

Previous relevant NHS experience.
Minute taking experience.

Knowledge

Essential

Knowledge of a range of administrative and secretarial procedures and systems.
Detailed knowledge of Microsoft Packages.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Studdert Kennedy House

Spring Gardens

Worcester

WR1 2AE

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Studdert Kennedy House

Spring Gardens

Worcester

WR1 2AE

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)