Herefordshire and Worcestershire Health and Care NHS Trust

Team Secretary/Administrator

The closing date is 01 June 2025

Job summary

We are looking to recruit an enthusiastic and motivated person who will provide secretarial support within the Wyre Forest Home Treatment Team in Kidderminster. This is a part time post working 24.5 hours per week, Monday to Thursday

Home Treatment provide an early referral service for community teams to support patients either in crisis or to prevent a further deterioration of their mental health. The Team works closely with the Adult inpatient wards to ensure they identify patients who can continue their treatment at home.

You will provide comprehensive admin support coordinate activities with other members of the administration team to ensure an efficient and professional service is provided.

A good telephone manner is essential. You will be required to demonstrate a professional and sensitive manner and always maintain confidentiality.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

The successful candidate will have a good standard of education, excellent communications skills, be able to work on their own initiative and be efficient and organised with their own workload. Key responsibilities include supporting the clinical team on a day-to-day basis ensuring the overall administration efficiency of the team. The role requires telephone duties, inbox management, minute taking, admin needs of the team and will include contact with professionals (internal and external) and colleagues daily.

You will need to be flexible to meet demands of the role as well as a good customer service focus, when dealing with internal and external enquires.

It is essential you have an excellent working knowledge of Microsoft Office packages, Audio Typing and Minute taking skills. You should have a Level 3 Qualification in a Business Administration related subject and GSCE (A-C) or equivalent in English Language and a minimum of 2 years Administrative/Secretarial experience.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

21 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pro-rata

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1433

Job locations

Wyre Forest Home Treatment Team

Robertson Centre, Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

Job description

Job responsibilities

Undertake administration duties specific to the role.

Production of professional, comprehensive emails for internal and external stakeholders.

Undertake data input, telephone cover, generic inbox management, minute taking, liaison with colleagues, maintaining accurate records, problem solving.

The role requires contact with healthcare professionals and at times, distressed and anxious callers. You will be provided with training and support to enable you to manage potentially challenging situations.

Adhering to data protection and confidentiality at all times

Ordering of equipment, stationery supplies

For full details of the duties and criteria for the role, please refer to the job description and person specification attached.

Job description

Job responsibilities

Undertake administration duties specific to the role.

Production of professional, comprehensive emails for internal and external stakeholders.

Undertake data input, telephone cover, generic inbox management, minute taking, liaison with colleagues, maintaining accurate records, problem solving.

Adhering to data protection and confidentiality at all times

Ordering of equipment, stationery supplies

For full details of the duties and criteria for the role, please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Essential

General office skills, including filing, scanning, photocopying etc.
Ability to be polite and firm when dealing with difficult, impatient or upset people.
Ability to communicate effectively and clearly in both written and verbal formats.
Ability to prioritise a busy workload effectively and able to work to strict deadlines.

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous relevant NHS experience

Additional Criteria

Essential

Professional manner
Willingness to commit to continuing professional development and undertake relevant training as required.
Tact and discretion when dealing with confidential information.
You understand that we will not provide sponsorship to work for this role.

Desirable

Ability to meet the travel requirements of the role

Knowledge

Essential

Working knowledge of Microsoft packages
Knowledge of office procedures
Understanding of the confidential nature of the post

Person Specification

Qualifications

Essential

Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

Essential

General office skills, including filing, scanning, photocopying etc.
Ability to be polite and firm when dealing with difficult, impatient or upset people.
Ability to communicate effectively and clearly in both written and verbal formats.
Ability to prioritise a busy workload effectively and able to work to strict deadlines.

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous relevant NHS experience

Additional Criteria

Essential

Professional manner
Willingness to commit to continuing professional development and undertake relevant training as required.
Tact and discretion when dealing with confidential information.
You understand that we will not provide sponsorship to work for this role.

Desirable

Ability to meet the travel requirements of the role

Knowledge

Essential

Working knowledge of Microsoft packages
Knowledge of office procedures
Understanding of the confidential nature of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Wyre Forest Home Treatment Team

Robertson Centre, Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Wyre Forest Home Treatment Team

Robertson Centre, Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)