Job summary
We require an
enthusiastic and organised Receptionist to provide administrative support to
the Physiotherapy service hub based at Evesham Community Hospital.
This post is for 36
hours per week which would be worked over 5 days.
This is an
excellent opportunity to join a friendly, motivated and highly skilled team.
We are looking for
someone with good administrative and organisational skills, who is reliable and
can provide a confidential, quality service.
Full training will
be given to the successful applicant for all in house processes and IT
packages. You will work as part of a
team in each base and share additional admin duties between you. This role is face to face providing some
front of house duties and so it is not suitable for working from home.
The applicant will
be expected to have great people skills, be a confident communicator and have
sound basic IT skills.
We pride ourselves
in providing outstanding care to patients across Herefordshire and
Worcestershire and will offer you full support to achieve this. Full training is provided. If you would like to discuss informally if
this is the right role for you, get in touch with Recruiting Manager which can
be found on the top right-hand side of the advert.
Please note the Trust will not provide
sponsorship to work for this role, to apply you must have current right to work
in the UK status.
Main duties of the job
Your duties will
include registering referrals on a computer, booking appointments and meeting
and greeting patients.
You will have an
opportunity to learn all different aspects of administrative work within this
service as part of a dynamic, caring and supportive Appointments team.
The role involves data input and booking
appointments on our patient clinical notes system, customer service through
taking phone calls, handling patient queries, ordering equipment as well as
organising clinics and other general admin duties working with the adult
population of Worcestershire within a busy OP department based in the local
community hospital.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
The post holder will
Behave consistently with the values and
beliefs of the organisation and promotes these on day to day basis.
Act as a role model to colleagues, always
seeking to maintain the highest standards of professionalism.
Use their initiative and take responsibility
for themselves and the quality of their work and the service provides they
provide to patients
Provide effective and efficient administrative
support to the department.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
The post holder will
Behave consistently with the values and
beliefs of the organisation and promotes these on day to day basis.
Act as a role model to colleagues, always
seeking to maintain the highest standards of professionalism.
Use their initiative and take responsibility
for themselves and the quality of their work and the service provides they
provide to patients
Provide effective and efficient administrative
support to the department.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/ Reception Role
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Good level of literacy and numeracy Standard IT skills these will be tested at interview Good organisational skills
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Good level of literacy and numeracy Standard IT skills these will be tested at interview Good organisational skills
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
Person Specification
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/ Reception Role
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Good level of literacy and numeracy Standard IT skills these will be tested at interview Good organisational skills
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Good level of literacy and numeracy Standard IT skills these will be tested at interview Good organisational skills
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
