Job summary
An
exciting opportunity has arisen for an organised, motivated, and enthusiastic
Administrator to join our Learning Disabilities Team over two sites Bromsgrove
and Worcester. The role is Band 3 and is
part time 16.5 hours a week pro rata.
The
post holder will provide clerical and administrative support to enable the team
to deliver an efficient and effective service.
You must be
a team player who is able to juggle priorities in an accurate way that aids the
support of not just the Clinicians but the extended admin and clinical teams
also.
The post
holder will be working within the Adult Mental Health, Mental Health Learning
Disabilities. Across both sites in. The role
is part time 16.5 hours a week pro rata.
Please note the Trust will not provide
sponsorship to work for this role, to apply you must have current right to work
in the UK status.
For
further information please contact Bernadette Barron (01905 681422)
Main duties of the job
We are looking for someone with strong administrative skills including
strong IT and who is familiar with Teams.
You will also have excellent communications skills. Your main role will be the first point of
contact for patient telephone calls. You will need to take messages
clearly and deal with information that is both confidential and sensitive and
occasionally distressing in nature. You will work alongside the administrative
team as well as a range of clinical staff providing any needed support.
This is a demanding but rewarding role
that would best suit a self-motivated & driven individual with a keen eye
for detail. You may be required to work on your own or as part of a team and
have the desire to go that extra mile.
Direct communication with patients, resolving
their problems and queries as appropriate.
Ensure compliance with data protection
& GDPR.
Experience of using Microsoft Office
would be an advantage, but training will be provided.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
Undertake administration/secretarial duties
that are specific to the role.
Undertake general office duties, as
required, e.g. typing, data inputting, filing, scanning/copying in line with
Trust Policies and Procedures.
Arrange and confirm appointments, making
appropriate arrangements e.g. hospitality, equipment, etc.
Answer/deal with both face-to-face and
telephone enquiries.
Deal with incoming and outgoing mail.
Monitoring Team inbox
Ordering of equipment, stationery supplies
Entering and authorising NHSP Shifts
Manage and prioritise own workload
effectively.
Maintain accurate, contemporaneous, and
complete records in accordance with the Trusts policy and guidelines for
records and record keeping
Adhering to data protection and
confidentiality at all times
For full
details of the duties and criteria for the role please refer to the job
description and person specification attached.
Job description
Job responsibilities
Undertake administration/secretarial duties
that are specific to the role.
Undertake general office duties, as
required, e.g. typing, data inputting, filing, scanning/copying in line with
Trust Policies and Procedures.
Arrange and confirm appointments, making
appropriate arrangements e.g. hospitality, equipment, etc.
Answer/deal with both face-to-face and
telephone enquiries.
Deal with incoming and outgoing mail.
Monitoring Team inbox
Ordering of equipment, stationery supplies
Entering and authorising NHSP Shifts
Manage and prioritise own workload
effectively.
Maintain accurate, contemporaneous, and
complete records in accordance with the Trusts policy and guidelines for
records and record keeping
Adhering to data protection and
confidentiality at all times
For full
details of the duties and criteria for the role please refer to the job
description and person specification attached.
Person Specification
Experience
Essential
- Recent, relevant
- Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous experience of working as a administrator within the NHS or equivalent
Knowledge
Essential
- Proficient in the use of Microsoft Office Packages
- Knowledge of office procedures
- Understanding of the confidential nature of the post
Desirable
- Knowledge of the Trusts electronic information systems
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
Skills and Abilities
Essential
- Excellent communication and interpersonal skills
- Ability to prioritise, meet deadlines and work under pressure whilst remain calm
- Ability to manage own workload and work independently
- Ability to communicate effectively and clearly in both written and verbal formats
- Minute taking
Additional Criteria
Essential
- Professional manner
- Willingness to commit to continuing professional development and undertake relevant training as required
- Tact and discretion when dealing with confidential information
- You understand that we will not provide sponsorship to work for this role.
Desirable
- Ability to meet the travel requirements of the role
Person Specification
Experience
Essential
- Recent, relevant
- Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous experience of working as a administrator within the NHS or equivalent
Knowledge
Essential
- Proficient in the use of Microsoft Office Packages
- Knowledge of office procedures
- Understanding of the confidential nature of the post
Desirable
- Knowledge of the Trusts electronic information systems
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
Skills and Abilities
Essential
- Excellent communication and interpersonal skills
- Ability to prioritise, meet deadlines and work under pressure whilst remain calm
- Ability to manage own workload and work independently
- Ability to communicate effectively and clearly in both written and verbal formats
- Minute taking
Additional Criteria
Essential
- Professional manner
- Willingness to commit to continuing professional development and undertake relevant training as required
- Tact and discretion when dealing with confidential information
- You understand that we will not provide sponsorship to work for this role.
Desirable
- Ability to meet the travel requirements of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
