Ward Clerk

Herefordshire and Worcestershire Health and Care NHS Trust

This job is now closed

Job summary

A great opportunity has arisen for a part time Ward Clerk to join our team at Malvern Community Hospital.

We are seeking to appoint a Ward Clerk for our busy 24 bedded hospital to support. You will be required to assist all staff in providing reception, admin and clerical support to the ward. Duties will include:

Ensuring all patient admissions, discharges, transfers, day cases and ward attendees/out-patients are accurately recorded and entered onto the appropriate computerised system
To ensure that patient medical records are accurately inputted and kept in accordance with Directorate and Trust directive
To be responsible for the booking and co-ordination of transport for patients being discharged if required.
You must be organised, able to work under pressure, and possess a flexible approach to duties. Ideally you will have experience of dealing with members of the public and have good interpersonal skills.

If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

The ward clerk/receptionist is an essential position within the Ward Environment. First class customer care is integral to the role. Aiding the ward ensuring accurate records are kept of admissions & discharge, helping to arrange transfers, & related transport needs, both internally & externally.Undertake duties that are specific to the role.

Provide admin support as required, for example, typing/word processing, data inputting, filing, scanning/copying, in line with Trust Policies Procedures.

Obtain & retrieve records, as requested, liaising with patients, staff, health professionals or outside agencies.

You will need to be able to work flexibly & apply a methodical approach to a varying workload in what can be a fast paced, pressurised environment. You should be self-motivated, have excellent communication/interpersonal skills & have the ability to work on your own as well as part of a busy team where the work can be deadline driven.

Previous NHS clerical experience is desirable, admin & keyboard skills would be an advantage. The successful candidate will need an excellent telephone manner & must be able to deal efficiently with members of the public & all disciplines of hospital staff.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

06 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pro-rata (£12.08 per hour)

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9798-1245

Job locations

Malvern Community Hospital

185 Worcester Road

Malvern

Worcestershire

WR14 1EX

Job description

Job responsibilities

Undertake administration duties that are specific to the role.

Provide administrative support as required, for example, typing/word processing, data inputting, filing, scanning/copying, in line with Trust Policies and Procedures.

Answer/deal with both face-to-face and telephone enquiries.

Deal with incoming and outgoing mail.

Liaise and interact with service users and colleagues, as and when required.

Answer/deal with both face-to-face and telephone enquiries in a tactful and professional manner, recording any messages accurately and passing them to the relevant individual in an appropriate and timely manner.

Obtain and retrieve records, as requested, liaising with patients, staff, health professionals or outside agencies.

Handle transport requests/arrangements, as and when appropriate

Organise own workload.

Establish/maintain filing systems in line with Trust Policies and Procedures

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Undertake administration duties that are specific to the role.

Provide administrative support as required, for example, typing/word processing, data inputting, filing, scanning/copying, in line with Trust Policies and Procedures.

Answer/deal with both face-to-face and telephone enquiries.

Deal with incoming and outgoing mail.

Liaise and interact with service users and colleagues, as and when required.

Obtain and retrieve records, as requested, liaising with patients, staff, health professionals or outside agencies.

Handle transport requests/arrangements, as and when appropriate

Organise own workload.

Establish/maintain filing systems in line with Trust Policies and Procedures

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR
Good general education with a minimum of 2 GCSEs at grade 9-4 (*A-C) with good IT skills OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

You understand that we will not provide sponsorship to work for this role.

Additional Criteria

Essential

You understand that we will not provide sponsorship to work for this role.

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous, relevant NHS experience

Knowledge

Essential

Knowledge of office procedures
Working knowledge of Microsoft Office: Word, Excel, Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality

Person Specification

Qualifications

Essential

Educated to vocational level 2 in Business Administration OR
Good general education with a minimum of 2 GCSEs at grade 9-4 (*A-C) with good IT skills OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

You understand that we will not provide sponsorship to work for this role.

Additional Criteria

Essential

You understand that we will not provide sponsorship to work for this role.

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous, relevant NHS experience

Knowledge

Essential

Knowledge of office procedures
Working knowledge of Microsoft Office: Word, Excel, Outlook
Understanding of the Data Protection Act and NHS Code of Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.