Herefordshire and Worcestershire Health and Care NHS Trust

Medical Records Clerk/Receptionist

Information:

This job is now closed

Job summary

Join our team, we pride ourselves in providing outstanding care to patients across Herefordshire and Worcestershire. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development as well as a wide range of wellbeing and support.

The role is working within medical records department and will also be providing receptionist support for the main hospital, Outpatient and Radiology departments.

This role is located at Evesham Community Hospital

Contracted hours would be Monday to Friday.

Behave consistently with the values and beliefs of the organisation and promote these on day to day basis.

Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.

If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

Meet and greet patients, visitors, contractors, couriers and delivery personnel.

Maintain a professional demeanour.

Be of cheerful and friendly disposition.

Operate telephone call centre and telephonic appointment system.

Prepare and handover patient files for the outpatient clinics.

Record outpatient clinic outcomes in the patient record applications.

Support in covering the Radiology reception desk of the hospital.

Able to multi task and think on your feet.

Operating car park barrier and door entry system.

Ensure photocopier is filled and supplies maintained.

Scanning, photocopying, laminating, uploading of documents.

Ensure stationery supply levels and re-order as necessary.

Report any faulty equipment to facilities.

Scan and email patient referrals and pharmacy requests

Ensure Reception clean and tidy.

Keep noticeboards up to date.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

  • 27 days leave plus bank holidays, increasing up to 33 days with long service
  • Generous NHS pension and enhanced pay when you work unsocial hours
  • Flexible and agile working opportunities
  • Great maternity, paternity, and adoption support
  • Wide range of supportive staff networks
  • Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

Date posted

05 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year (£12.08 per hour)

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-1241

Job locations

Evesham Community Hospital

Waterside

Evesham

Worcestershire

WR11 1JT


Job description

Job responsibilities

KEY RESPONSIBILITIES

Professional Support and Guidance

1. Maintain confidentiality at all times.

2. Support all members of the team.

3. Keep abreast of department changes, attend departmental meetings, reading communication folder and attending education/training sessions.

4. Report any untoward incidents or accidents to the line manager

5. Use their initiative and take responsibility for themselves and the quality of their work and the service they provide to patients.

6. Provide safe and effective practice to patients within the Community Hospital.

Effective and Efficient Management and Organisation of Resources

1. Use resources as effectively as possible.

2. To be aware of the relative cost of commonly used items.

3. Suggest improvements in resource management.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

KEY RESPONSIBILITIES

Professional Support and Guidance

1. Maintain confidentiality at all times.

2. Support all members of the team.

3. Keep abreast of department changes, attend departmental meetings, reading communication folder and attending education/training sessions.

4. Report any untoward incidents or accidents to the line manager

5. Use their initiative and take responsibility for themselves and the quality of their work and the service they provide to patients.

6. Provide safe and effective practice to patients within the Community Hospital.

Effective and Efficient Management and Organisation of Resources

1. Use resources as effectively as possible.

2. To be aware of the relative cost of commonly used items.

3. Suggest improvements in resource management.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

  • Level 2 qualification in a Business Administration related subject, for example NVQ, OCR/RSA, City and Guilds, GCSE (Grade A-C)
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

  • Relevant, recent office experience

Desirable

  • Previous, relevant NHS experience

Knowledge

Essential

  • Knowledge of office procedures
  • Working knowledge of Microsoft Office: Word, Excel, Outlook
  • Understanding of the Data Protection Act and NHS Code of Confidentiality

Skills and Abilities

Essential

  • A positive attitude and able to act on feedback
  • Ability to be supportive to others
  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • A flexible and adaptable team member
  • Enthusiastic and self motivated

Additional Criteria

Essential

  • Good time keeping skills
  • Ability to meet the travel requirements of the role
  • You understand that we will not provide sponsorship to work for this role.
Person Specification

Qualifications

Essential

  • Level 2 qualification in a Business Administration related subject, for example NVQ, OCR/RSA, City and Guilds, GCSE (Grade A-C)
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

  • Relevant, recent office experience

Desirable

  • Previous, relevant NHS experience

Knowledge

Essential

  • Knowledge of office procedures
  • Working knowledge of Microsoft Office: Word, Excel, Outlook
  • Understanding of the Data Protection Act and NHS Code of Confidentiality

Skills and Abilities

Essential

  • A positive attitude and able to act on feedback
  • Ability to be supportive to others
  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • A flexible and adaptable team member
  • Enthusiastic and self motivated

Additional Criteria

Essential

  • Good time keeping skills
  • Ability to meet the travel requirements of the role
  • You understand that we will not provide sponsorship to work for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Evesham Community Hospital

Waterside

Evesham

Worcestershire

WR11 1JT


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)


Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Evesham Community Hospital

Waterside

Evesham

Worcestershire

WR11 1JT


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Administration Manager

Pratheep Nair

Pratheep.nair@nhs.net

Details

Date posted

05 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year (£12.08 per hour)

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-1241

Job locations

Evesham Community Hospital

Waterside

Evesham

Worcestershire

WR11 1JT


Supporting documents

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