Job summary
We are looking
for an enthusiastic and dedicated individual to provide a comprehensive
administrative and medical secretarial service with the Redditch and Bromsgrove
Older Adult Community Mental Health Team, Bromsgrove. The role
is for a Band 3 Administrator development post moving into a Band 4 Senior
Medical Secretary role once you have completed and passed a Level 3 Medical
Secretary qualification.
The post is 22.5 hours per week, Monday to Wednesday on a pemanent basis.
There are opportunities to develop
specialist skills and you will receive regular supervision. The role will be
varied providing the successful applicant with an opportunity to gain valuable
experience within Older Adult Mental Health Services.
As a service we understand the
importance of work life balance and strive to find individual ways to ensure
that our team members can achieve this, whilst ensuring we continue to deliver
the best service to our patients.
Please note the Trust will not provide
sponsorship to work for this role, to apply you must have current right to work
in the UK status.
Main duties of the job
A typical day will include:
- Answering / dealing with telephone enquires in a
tactful and professional manner, recording any messages efficiently.
- Carrying out any digital dictation / copy typing
duties for the medics using Big Hand Dictation.
- Making appointments as required and ensuring diaries
are up to date.
- Keeping Carenotes (the patient electronic
information system) up to date.
- Identifying urgent test results.
You should have both organisational and interpersonal skills with the ability to work well under pressure. As you will be dealing with patients, relatives and other healthcare professionals on the phone / email, you must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. You must be a good team player and enjoy working within a multidisciplinary team. The team is busy, but supportive with a focus on staff well-being and development.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
As this role is a developmental role with our team, you will
commence working as a Band 3 Administrator and undertake Medical Terminology Level
3 training. Once this has been completed
and you have passed, you will be moved into a Band 4 Senior Medical Secretary
role.
The role will be providing an efficient and smooth running
secretarial service to the Consultant Psychiatrists and junior members of their
team.
- You will make arrangements for appointments as required.
- Maintain a diary and appointment system for clinics.
- Handle telephone enquiries.
- Undertake audio / copy typing duties including reports, clinic
letters, discharge summaries and other confidential documentation.
- Identify urgent results and bring to the Consultants attention.
- Undertake other general
office duties, which may include e-mailing, photocopying, scanning and filing.
- Attend service and clinical
meetings, as required.
- Deal with incoming
and outgoing post
For full detail of the duties and criteria for this role please refer to the job description and person specification attached.
Job description
Job responsibilities
As this role is a developmental role with our team, you will
commence working as a Band 3 Administrator and undertake Medical Terminology Level
3 training. Once this has been completed
and you have passed, you will be moved into a Band 4 Senior Medical Secretary
role.
The role will be providing an efficient and smooth running
secretarial service to the Consultant Psychiatrists and junior members of their
team.
- You will make arrangements for appointments as required.
- Maintain a diary and appointment system for clinics.
- Handle telephone enquiries.
- Undertake audio / copy typing duties including reports, clinic
letters, discharge summaries and other confidential documentation.
- Identify urgent results and bring to the Consultants attention.
- Undertake other general
office duties, which may include e-mailing, photocopying, scanning and filing.
- Attend service and clinical
meetings, as required.
- Deal with incoming
and outgoing post
For full detail of the duties and criteria for this role please refer to the job description and person specification attached.
Person Specification
Knowledge
Essential
- Knowledge of the full range of administrative / secretarial procedures.
- Detailed knowledge of Microsoft Office Word/Excel/Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality.
Qualifications
Essential
- Educated to vocational level 3 in Business Administration. or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Desirable
Experience
Essential
- Recent, relevant Administrative/Secretarial experience.
Desirable
- Previous relevant NHS environment.
- Minute taking experience
Additional Criteria
Essential
- Willingness to commit to continuing professional development.
- Professional manner as a representative of the Trust.
- Tact and discretion for dealing with confidential information.
- Ability to meet the travel requirements of the role.
- You understand that we will not provide sponsorship to work for this role.
Skills & Abilities
Essential
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Intermediate IT skills - these will be tested at interview
- Numerate.
- Accuracy and attention to detail.
- Good organisational skills.
- Able to demonstrate the ability to use initiative effectively.
Person Specification
Knowledge
Essential
- Knowledge of the full range of administrative / secretarial procedures.
- Detailed knowledge of Microsoft Office Word/Excel/Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality.
Qualifications
Essential
- Educated to vocational level 3 in Business Administration. or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Desirable
Experience
Essential
- Recent, relevant Administrative/Secretarial experience.
Desirable
- Previous relevant NHS environment.
- Minute taking experience
Additional Criteria
Essential
- Willingness to commit to continuing professional development.
- Professional manner as a representative of the Trust.
- Tact and discretion for dealing with confidential information.
- Ability to meet the travel requirements of the role.
- You understand that we will not provide sponsorship to work for this role.
Skills & Abilities
Essential
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Intermediate IT skills - these will be tested at interview
- Numerate.
- Accuracy and attention to detail.
- Good organisational skills.
- Able to demonstrate the ability to use initiative effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
