Administration Assistant
This job is now closed
Job summary
We have an exciting opportunity to work within our Integrated Neurology Administration Service, working alongside the current administration team and covering all clinical and therapy administration work particularly during periods of annual leave and absence, as well as processing Single Point of Access referrals on a rota basis. If you are looking for a new challenge that will allow you to use your administration skills, we have a vacancy for 20 hours per week worked over 5 days, Monday to Friday, and based at Evesham Medical Centre. You will need to be flexible and proactive as your job will require working with different teams at varying times, and there will also be a requirement to attend Service meetings. You will be working closely with your administration colleagues supporting their teams, and building a comprehensive knowledge of all the administration aspects of the Service. Dealing with patients via telephone and email is an integral part of the role, and an ability to problem solve and follow up patient queries is essential. The ability and willingness to occasionally travel to other sites for meetings, training or service needs is required.
There will be provision for hybrid working as outlined within the Trusts Agile Working Policy.
If you would like to have an informal discussion please call Erica Wiggett
Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.
Main duties of the job
Primary duties will include liaising with Team Leaders and administration colleagues to ensure annual leave or absence is covered, and so provide a continuous service to patients and Service users. You will be assisting admin colleagues when workload is high, helping with booking appointments and sending letters in a timely manner. You will be required to deal with telephone queries from patients and clinicians, and monitor and process email queries from the generic email accounts. There will be scanning and processing of incoming mail regularly in conjunction with other Administrators within the team. You will also be required to help with printing, and sending letters.
On a rota basis you will cover the Single Point of Access generic email folder, processing referrals for the clinicians/therapist to triage.
From time to time there may be file tidying and sorting on the IT systems.
The use of Carenotes, NHS Spine Portal, CLIP, and other patient information systems are part of the role and relevant training will be provided if required.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
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Details
Date posted
17 February 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year pro rata (£12.08 per hour)
Contract
Permanent
Working pattern
Part-time
Reference number
C9798-1207
Job locations
Evesham Medical Centre
Abbey Lane
Evesham
WR11 4BS
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Evesham Medical Centre
Abbey Lane
Evesham
WR11 4BS
Employer's website
https://www.hacw.nhs.uk/careers (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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