Administration Assistant

Herefordshire and Worcestershire Health and Care NHS Trust

This job is now closed

Job summary

The Glades Neighbourhood Team is a friendly, supportive, and hardworking team who are looking for enthusiastic individuals to join us. We pride ourselves in providing outstanding care to patients in the Wyre Forest in Worcestershire. The team operates from 07:30am to 18:30pm on a seven-day rota including weekends and Bank Holidays, various shift patterns are available. Flexible working opportunities are available.

This post is for 18 hours over 3 days out of 7 on a rota basis including weekends & Bank Holidays.

We are looking to recruit an administrator who is innovative, dynamic, and keen to join the team in supporting us to deliver high quality care, and to continue our development of integrated care in the community. The role is varied and rewarding.

The Neighbourhood Team consists of Community Nurses, Senior Nurse Practitioners, Advanced Clinical Practitioners, Occupational Therapists, Physiotherapists, Healthcare Assistants, and administrators. GP and social care colleagues work closely alongside.

We offer a friendly team environment, learning and development opportunities and well-being support.

If you would like to discuss informally if this is the right role for you, please get in touch with the Recruiting Manager which can be found on the top right-hand side of the advert.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

Undertake administrative duties that are specific to the role.

Deal with telephone and email enquiries.

Deal with incoming and outgoing post, stock ordering and deliveries.

Provide administrative support as required, e.g. typing, data inputting, filing, and scanning in line with Trust Policies and Procedures.

Liaise and interact with service users and colleagues, as and when required.

Facilitate the smooth running of clinics/appointments, ensuring that clinical/non-clinical records are obtained and retrieved, as required.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

23 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-1113

Job locations

Kidderminster Health Centre Practice

Bromsgrove Street

Kidderminster

Worcestershire

DY10 1PG

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached

Person Specification

Additional Criteria

Essential

Willingness to commit to continuing professional development.
Tact and discretion for dealing with confidential information.
Ability to meet the travel requirements of the role.
You understand that we will not provide sponsorship to work for this role.

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous, relevant NHS experience

Skills and Abilities

Essential

Ability to communicate clearly and effectively in English in both verbal and written formats.
Good level of literacy and numeracy.
Standard IT skills.
Good organisational skills.

Qualifications

Essential

Educated to academic Level 2
(e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject
Or
Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Knowledge

Essential

Knowledge of office procedures.
Working knowledge of Microsoft Office: Word, Excel and Outlook.
Understanding of the Data Protection Act and NHS Code of Confidentiality.

Person Specification

Additional Criteria

Essential

Willingness to commit to continuing professional development.
Tact and discretion for dealing with confidential information.
Ability to meet the travel requirements of the role.
You understand that we will not provide sponsorship to work for this role.

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

Previous, relevant NHS experience

Skills and Abilities

Essential

Ability to communicate clearly and effectively in English in both verbal and written formats.
Good level of literacy and numeracy.
Standard IT skills.
Good organisational skills.

Qualifications

Essential

Educated to academic Level 2
(e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject
Or
Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Knowledge

Essential

Knowledge of office procedures.
Working knowledge of Microsoft Office: Word, Excel and Outlook.
Understanding of the Data Protection Act and NHS Code of Confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.