Receptionist

Herefordshire and Worcestershire Health and Care NHS Trust

This job is now closed

Job summary

An opportunity has arisen for a motivated, organised and enthusiastic individual to work as a Receptionist/Administrator in our Adult Community Mental Health Service in Widemarsh Street, Hereford. This is a permanent contract for 37.5 hours per week. You will be part of our administrative team, working in this friendly office alongside Team Secretaries and Medical Secretaries offering support to our Neighbourhood Mental Health Teams. Join our team; we pride ourselves in providing outstanding care to patients across Herefordshire and Worcestershire. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development and a wide range of wellbeing support. If you would like to discuss informally if this is the right role for you, get in touch with the Recruiting Manager, details of which can be found on the top right-hand side of the advert.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

As part of our team you will undertake a full range of reception, clerical and administrative responsibilities. You will provide an efficient, welcoming and helpful reception service and will ensure that patient confidentiality is observed at all times. You will be expected to demonstrate an efficient and pleasant telephone manner when dealing with patients, staff and clinician enquiries and will take accurate details and record information within the patient record on the Trust database. You will take responsibility for dealing with incoming and outgoing post. Good communication skills are essential as you will need to liaise directly with patients, clinicians and other staff.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

14 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-1089

Job locations

178 Widemarsh Street

Hereford

HR4 9HN

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Experience

Essential

Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role

Desirable

Previous relevant NHS administrative experience

Knowledge

Essential

Knowledge of office procedures
Computer literate and a good working knowledge of Microsoft Office; Outlook, Word, Excel

Additional Criteria

Essential

Ability to meet the travel requirements of the role

Qualifications

Essential

Educated to academic Level 2
(e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject
Or
Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills and Abilities

Essential

Ability to use own initiative
Ability to prioritise workload and work effectively and efficiently unsupervised
Excellent communication skills and ability to liaise with patients and colleagues at different levels
Ability to be polite but firm when dealing with difficult, impatient or upset people

Person Specification

Experience

Essential

Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role

Desirable

Previous relevant NHS administrative experience

Knowledge

Essential

Knowledge of office procedures
Computer literate and a good working knowledge of Microsoft Office; Outlook, Word, Excel

Additional Criteria

Essential

Ability to meet the travel requirements of the role

Qualifications

Essential

Educated to academic Level 2
(e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject
Or
Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills and Abilities

Essential

Ability to use own initiative
Ability to prioritise workload and work effectively and efficiently unsupervised
Excellent communication skills and ability to liaise with patients and colleagues at different levels
Ability to be polite but firm when dealing with difficult, impatient or upset people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.