Ward Clerk

Herefordshire and Worcestershire Health and Care NHS Trust

This job is now closed

Job summary

Are you an excellent communicator with a passion for healthcare? Were seeking an enthusiastic & adaptable ward clerk to be part of our Holt Ward team at the Elgar Unit, Worcester.

This role is 37.5 hours a week, Mon-Fri. We have processes in place to support flexible working requests.

In this important role, you'll be using your knowledge, experience, and expertise to provide essential administrative support to hard-working frontline NHS Ward. A passion for excellent patient care is a must. You will be a strong communicator as you will be supporting wide range of people, including patients and health care professionals. You will need to be responsive and adaptable to the needs of the service, but you can be sure that your hard work will be making a real difference to our patients and service users every day.

What's in it for you?

Comprehensive induction and local orientation.
A wide range of opportunities for you to develop your skills and experience.
Support from the wider team.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

To provide comprehensive and confidential administrative and clerical support to the ward team in accordance with the departmental and trust standards. To keep a well organised ward and ensure all relevant systems and processes are kept up to date to ensure smooth patient care from admission to discharge. To provide support and guidance to all colleagues internally and externally in a professional and informed manner. The role may require contact with distressed and anxious patients; training will be given to enable you to manage potentially challenging situations.

A typical day as a ward clerk may involve:

Maintaining patient records effectively and accurately
General office duties such as typing, filing, scanning, photocopying, printing.
Scheduling appointments/ meetings
Handling correspondence ingoing/outgoing mail
Handling queries over the telephone and face to face from staff, patients, and external agencies
Looking after the shared email inbox
Assisting the team with various administrative tasks

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

11 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year (£12.08 per hour)

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-1011

Job locations

Holt Ward, Elgar Unit

Newtown Hospital, Newtown Road

Worcester

WR5 1JG

Job description

Job responsibilities

For full detail of the duties and criteria for the role, please refer to the job description and person specification attached.

Job description

Job responsibilities

For full detail of the duties and criteria for the role, please refer to the job description and person specification attached.

Person Specification

Knowledge

Essential

Excellent IT Skills - Microsoft Office (excel, word, outlook)
Knowledge of office procedures
Understanding of the confidential nature of the post

Qualifications

Essential

Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/RSA 2, City & Guilds 2) in a Business Administration related subject OR Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

Professional manner
Willingness to commit to continuing professional development and undertake relevant training as required.
Tact and discretion when dealing with confidential information.
You understand that we will not provide sponsorship to work for this role.

Desirable

Ability to meet the travel requirements of the role

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception/Customer Service Role

Desirable

Previous, relevant NHS experience

Skills & Abilities

Essential

General office skills, including filing, scanning, photocopying etc.
Ability to be polite and firm when dealing with difficult, inpatient, or upset people.
Ability to communicate effectively and clearly in both written and verbal formats.
Ability to prioritise a busy workload effectively and able to work to strict deadlines.

Person Specification

Knowledge

Essential

Excellent IT Skills - Microsoft Office (excel, word, outlook)
Knowledge of office procedures
Understanding of the confidential nature of the post

Qualifications

Essential

Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/RSA 2, City & Guilds 2) in a Business Administration related subject OR Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

Essential

Professional manner
Willingness to commit to continuing professional development and undertake relevant training as required.
Tact and discretion when dealing with confidential information.
You understand that we will not provide sponsorship to work for this role.

Desirable

Ability to meet the travel requirements of the role

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception/Customer Service Role

Desirable

Previous, relevant NHS experience

Skills & Abilities

Essential

General office skills, including filing, scanning, photocopying etc.
Ability to be polite and firm when dealing with difficult, inpatient, or upset people.
Ability to communicate effectively and clearly in both written and verbal formats.
Ability to prioritise a busy workload effectively and able to work to strict deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.