Job summary
An exciting opportunity has
arisen for a Band 3 Administrator to join a friendly Community Podiatry Team
covering parts of Worcestershire - Redditch, Droitwich, Evesham and Pershore.
This is a part time position,
22.5 hours per week, and some flexibility of work base Droitwich, Redditch or
Evesham.
The Podiatry department has a high-risk
clinical caseload, and it is important that the postholder can prioritise tasks,
and ensure urgent care is provided for patients when appropriate.
We are looking for a dynamic and
enthusiastic individual to provide reception cover and administration duties in
busy health centres across the locality.
It is essential you can fulfil
the travel requirements of the post, as you will be required to provide cover
across the locality.
For further information/ informal
visit please contact the department on 01905 681001, or e mail Sharon Robey -
s.robey@nhs.net
Please note the Trust will not provide
sponsorship to work for this role, to apply you must have current right to work
in the UK status.
Main duties of the job
You will be required to use a
range of administrative skills, including the use of Microsoft Office, Word, Excel.
Outlook, i proc, NHS supplies, and an electronic patient record system.
The post will involve patient contact,
over the telephone, and face to face, the post holder should have experience in
this field.
You will be involved in the
booking of appointments, in clinics, and at home, for new and existing
patients.
You will be processing new
referrals and develop skills to assess the urgency of these.
You will also supervise Band 2
administration staff and support your clinical colleagues.
The post holder will be expected
to attend and contribute to staff meetings and take minutes.
The post holder will support the
Team Lead with any administrative tasks, and have an overview of the department,
including waiting lists and clinic bookings.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
To use
IT systems to book appointments, prioritise podiatry care, answer queries,
monitor waiting lists and provide feedback to the team lead.
IT
skills will be tested at interview, as this is an integral part of the role.
To
communicate effectively with patients, often with communication difficulties
via telephone, face to face, or e mail.
To
communicate effectively with the podiatry team, other health professionals and
General practitioners via telephone, face to face or e mail.
To
provide support to the Team Lead in maintaining effective administration
support across the locality.
To
support the team, ensuring patients are booked according to podiatric need, and
being aware of the high-risk nature of the caseload, and the potential consequences
of ineffective administration processes
To use
patient information with integrity, respecting confidential information.
For full detail of the duties and criteria for the role please refer to the job description and person specification attached.
Job description
Job responsibilities
To use
IT systems to book appointments, prioritise podiatry care, answer queries,
monitor waiting lists and provide feedback to the team lead.
IT
skills will be tested at interview, as this is an integral part of the role.
To
communicate effectively with patients, often with communication difficulties
via telephone, face to face, or e mail.
To
communicate effectively with the podiatry team, other health professionals and
General practitioners via telephone, face to face or e mail.
To
provide support to the Team Lead in maintaining effective administration
support across the locality.
To
support the team, ensuring patients are booked according to podiatric need, and
being aware of the high-risk nature of the caseload, and the potential consequences
of ineffective administration processes
To use
patient information with integrity, respecting confidential information.
For full detail of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Skills & Abilities
Essential
- Ability to challenge poor behaviour Role modelling good behaviour.
- A positive attitude and able to act on feedback
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Able to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving.
- Good organisational skills Able to demonstrate the ability to use initiative effectively.
Qualifications
Essential
- Educated to vocational level 3 in Business Administration
- Educated to vocational level 2 with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous relevant NHS experience
Knowledge
Essential
- Knowledge of a range of administrative and secretarial procedures and systems
- Detailed knowledge of Microsoft Office: Word/Excel/Outlook
Additional Criteria
Essential
- Ability to meet the travel requirements of the role.
Desirable
- You understand that we will not provide sponsorship to work for this role.
Person Specification
Skills & Abilities
Essential
- Ability to challenge poor behaviour Role modelling good behaviour.
- A positive attitude and able to act on feedback
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Able to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving.
- Good organisational skills Able to demonstrate the ability to use initiative effectively.
Qualifications
Essential
- Educated to vocational level 3 in Business Administration
- Educated to vocational level 2 with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
- Previous relevant NHS experience
Knowledge
Essential
- Knowledge of a range of administrative and secretarial procedures and systems
- Detailed knowledge of Microsoft Office: Word/Excel/Outlook
Additional Criteria
Essential
- Ability to meet the travel requirements of the role.
Desirable
- You understand that we will not provide sponsorship to work for this role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
