Senior Applications Support Specialist

Job summary

A great team culture is at the heart of the Clinical Application Support team. Heavily relied upon to support the efficient operation of applications such as Carenotes, RiO, EMIS, IAPTUS, BetterMeds & MIYA to Trust staff.

As our IT Dept evolves, so does the demand on the team. We are looking for a dynamic & enthusiastic senior to join the team that CARES, providing support, guidance & structure as well as problem-solving expertise to lead the team through day-to-day activity as well as planned large-scale system change.

The role is crucial to the development of the Trust applications as we head through a period of change & growth. Ensuring all information, processes and procedures are effectively documented, kept up-to-date and used by the team is a vital part of the role.

You will need to bring with you a positive attitude, willingness to learn, great communications skills, strong interpersonal & analytical skills & in return we will support you to be the best that you can be.

Main duties of the job

A typical day will see you managing team activities, liaising with clinical colleagues, running Clinical CAB & resolving complex faults. You will work with our solutions providers & Trust colleagues to get the best from our clinical applications, managing upgrades & configuration changes.

Providing Trust assurance by ensuring all work undertaken is managed via Test/UAT environments, creating & utilising test plans, before transitioning via CAB agreed solutions to Live. Working & liaising with fellow application users to pro-actively manage applications & explore opportunities for improvement.

The ability to pro-actively identify problem trends & known errors whilst working towards permanent solutions. The creation of quality documentation, performance reporting, project updates & training guidance is also vital to the role.

You will be required to work from Kings Court 1, Worcester. The contracted hours are 37.5, working Mon to Fri, with on call duties once trained.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

1 Kings Court

Charles Hastings Way

Worcester

WR5 1JR

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

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Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

1 Kings Court

Charles Hastings Way

Worcester

WR5 1JR

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

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