Administration Assistant - Development Role

Herefordshire and Worcestershire Health and Care NHS Trust

This job is now closed

Job summary

Are you an excellent communicator with a passion for healthcare? Were seeking an enthusiastic administrator to be part of our Neighbourhood Mental Health Team in Worcester

This role is 30hrs a week between Mon-Fri 09:00-17:00. We can support flexible working requests

In this vital role youll use your knowledge & expertise to provide admin support to our hard-working NHS teams. No NHS experience is required, but a passion for excellent patient care is a must

You will be a strong communicator supporting a wide range of people including patients & health care professionals. You will need to be responsive & adaptable to the needs of the service but you can be sure that your hard work will be making a difference to patients

Whats in it for you

Hybrid working opportunities
Comprehensive Induction & local orientation
Wide range of development opportunities
Support from the wider team
Upon completion of Level 2 & 3 Business Administration qualification, candidate will progress to B3

This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship. Given the current UK immigration regulations this role is not eligible for sponsorship and therefore it is not possible for the Trust to sponsor applicants.

Main duties of the job

Typical Administration duties may involve

Maintaining patient records effectively & accurately
General office duties e.g. Typing, filing, scanning, photocopying, printing
Scheduling appointments/meetings
Handling correspondence incoming/outgoing mail
Handling queries over the phone and in person from staff, patients and external agencies
Monitoring shared email inbox
Assisting the team with various administrative tasks e.g. reception cover

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

08 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata (£12.08 per hour)

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-0892

Job locations

Studdert Kennedy House

Spring Gardens

Worcester

WR1 2AE

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

If you still have questions, the recruiting manager would love to hear from you, their contact details can be found in the job advert.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

If you still have questions, the recruiting manager would love to hear from you, their contact details can be found in the job advert.

Person Specification

Qualifications

Essential

Educated to vocational level 2 in Business Administration or Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (*A-C) or NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Desirable

Recent, relevant experience in an Administrative/Secretarial/ Reception Role.

Knowledge

Essential

Understanding of clerical/office procedures and administrative systems
Data inputting procedures
Working knowledge of Microsoft Office packages
Understanding of the Data Protection Act and NHS Code of Confidentiality

Additional Criteria

Essential

Professional/high standards and a positive manner as a representative of the Trust
Friendly and welcoming
Patient and understanding
Willingness to commit to continuing professional development and undertake any relevant training as required
Tact and discretion when dealing with confidential information
Ability to meet any travel requirements of the role

Skills & Abilities

Essential

Ability to challenge poor behaviour and be a positive role model.
A positive attitude and able to act on all types of feedback.
Ability to praise and be supportive to others.
Ability to communicate clearly and effectively in English in both verbal and written formats.
Good level of literacy and numeracy.
Ability to prioritise a busy workload effectively and work to strict deadlines.
Standard IT skills typing, letter/email formation, creation of spreadsheets these will be tested at interview.
Good organisational skills.
Ability to be polite and firm when dealing with difficult, impatient or upset people.

Desirable

General office skills, scanning, photocopying etc

Person Specification

Qualifications

Essential

Educated to vocational level 2 in Business Administration or Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (*A-C) or NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Desirable

Recent, relevant experience in an Administrative/Secretarial/ Reception Role.

Knowledge

Essential

Understanding of clerical/office procedures and administrative systems
Data inputting procedures
Working knowledge of Microsoft Office packages
Understanding of the Data Protection Act and NHS Code of Confidentiality

Additional Criteria

Essential

Professional/high standards and a positive manner as a representative of the Trust
Friendly and welcoming
Patient and understanding
Willingness to commit to continuing professional development and undertake any relevant training as required
Tact and discretion when dealing with confidential information
Ability to meet any travel requirements of the role

Skills & Abilities

Essential

Ability to challenge poor behaviour and be a positive role model.
A positive attitude and able to act on all types of feedback.
Ability to praise and be supportive to others.
Ability to communicate clearly and effectively in English in both verbal and written formats.
Good level of literacy and numeracy.
Ability to prioritise a busy workload effectively and work to strict deadlines.
Standard IT skills typing, letter/email formation, creation of spreadsheets these will be tested at interview.
Good organisational skills.
Ability to be polite and firm when dealing with difficult, impatient or upset people.

Desirable

General office skills, scanning, photocopying etc

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.