Receptionist - Minor Injuries Unit

Herefordshire and Worcestershire Health and Care NHS Trust

This job is now closed

Job summary

An exciting opportunity has arisen to recruit Reception staff to work in our busy Minor Injury Unit at the Princess of Wales Community Hospital. Various hours available, majority of which will be evenings, weekends and bank holidays.

The Minor Injury Unit is open 7 days a week 8am-8pm. You will join a friendly team who provides a variety of Reception and Administrative duties to assist the smooth running of the Department.

The successful candidates will support the patient and visitor flow with daily admin duties within the Minor Injury Unit, which will include arriving patients on the computer system, directing patients to relevant Departments, you must demonstrate a professional and sensitive manner maintaining confidentiality at all times. A good standard of education is required, previous experience of working in an admin / customer service setting and have excellent communication skills.

You will need to be able to work as part of a team and be efficient and organised with your own workload.

If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.

This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship. Given the current UK immigration regulations this role is not eligible for sponsorship and therefore it is not possible for the Trust to sponsor applicants.

Main duties of the job

The main duties are:

Meet and greet visitors, contractors, couriers and delivery personnel

Maintain a professional demeanour

Able to multi-task and think on your feet

Scanning, photocopying, laminating, uploading of documents

Report any faulty equipment to facilities

Ensure Reception is clean and tidy

Keep noticeboards up to date

Answer incoming phone calls from patients, relatives and other outside agencies

Direct visitors to different departments as appropriate

Support general in person enquiries at the desk

Dealing with car parking queries

Scanning of clinical notes

Booking transport for patients

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Date posted

29 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata (£12.08 per hour)

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9798-0861

Job locations

Princess Of Wales Community Hospital

Stourbridge Road

Bromsgrove

Worcestershire

B61 0BB

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Knowledge

Essential

Previous knowledge of Microsoft packages
Understanding of confidentiality

Experience

Essential

Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role

Desirable

Previous, relevant NHS experience

Additional Criteria

Desirable

Willingness to undertake further training

Qualifications

Essential

Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/ RSA 2, City & Guilds 2) in a Business Administration related subject OR Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Skills & Abilities

Essential

A positive attitude and able to act on feedback
Ability to be supportive to others
Ability to communicate clearly and effectively in English in both verbal and written formats
A flexible and adaptable team member who is enthusiastic and self-motivated

Person Specification

Knowledge

Essential

Previous knowledge of Microsoft packages
Understanding of confidentiality

Experience

Essential

Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role

Desirable

Previous, relevant NHS experience

Additional Criteria

Desirable

Willingness to undertake further training

Qualifications

Essential

Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/ RSA 2, City & Guilds 2) in a Business Administration related subject OR Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Skills & Abilities

Essential

A positive attitude and able to act on feedback
Ability to be supportive to others
Ability to communicate clearly and effectively in English in both verbal and written formats
A flexible and adaptable team member who is enthusiastic and self-motivated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.