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Herefordshire and Worcestershire Health and Care NHS Trust

Administration Assistant

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This job is now closed

Job summary

An exciting opportunity has arisen to join the Malvern, Evesham and Pershore Older Adult Community Mental Health Team based at Rowan House in Malvern as an Administrative Assistant. The team also operate out of Waterside, Evesham Community Hospital and on rare occasions there may be the need to provide cover at this base.

This is a permanent position. The core working hours are Mon-Fri 9-5, the post is 30 hours per week. As a service we understand the importance of work life balance and strive to find individual ways to ensure that our team members can achieve this, whilst ensuring we continue to deliver the best service to our patients.

The post will involve providing a comprehensive administrative service within the team. The role will be varied providing the successful applicant with an opportunity to gain valuable experience within the OlderAdult Mental Health Services. The locality admin team consists of a Senior Medical Secretary, Medical Secretary, Team Secretary and Administrative Assistant who support a multidisciplinary team.

You will need to have a flexible attitude, have good time management and organisational skills. You will need good IT skills. The team is busy, but supportive with a focus on staff well-being and development.

If you feel you would be a great addition to our team and want to discuss how this role could work for you, please get in touch.

Main duties of the job

The post will involve providing a comprehensive administrative service within the team. The role will be varied providing the successful applicant with an opportunity to gain valuable experience within Older Adult Mental Health Services. The admin team consists of a Senior Medical Secretary, Medical Secretary, Team Secretary and Administrative Assistant who support a multidisciplinary team.

You will need to have a flexible attitude, have good time management and organisational skills. You will need good IT skills. The team is busy, but supportive with a focus on staff well-being and development.

A typical day will include answering / dealing with both face to face and telephone enquires in a tactful and professional manner, recording any message efficiently and passing them to the relevant individual in an appropriate and timely manner. Provide administrative support as required, e.g. typing, data inputting, filing, scanning. Deal with incoming and outgoing post. Undertake reception duties as and when required.

Handle transport requests / arrangements, as then appropriate.

Applicants should be educated to vocational level 2 in Business Administration or good general education with a minimum of two GSCEs at grade 9-4 (A-C) with good IT skills or considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to the post.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Details

Date posted

17 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata (£12.08 per hour)

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-0831

Job locations

Rowan House

Osborne Road

Malvern

Worcestershire

WR14 1JE


Job description

Job responsibilities

  • Undertake administration duties that are specific to the role.
  • Provide administrative support as required, for example, typing / word processing, data filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.
  • Answer/deal with both face-to-face and telephone enquiries.
  • Deal with incoming and outgoing post.
  • Undertake reception duties, if and when required, to cover for staff absences.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

  • Undertake administration duties that are specific to the role.
  • Provide administrative support as required, for example, typing / word processing, data filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.
  • Answer/deal with both face-to-face and telephone enquiries.
  • Deal with incoming and outgoing post.
  • Undertake reception duties, if and when required, to cover for staff absences.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Skills & Abilities

Essential

  • Ability to challenge poor behaviour
  • Role modelling good behaviour
  • A positive attitude and able to act on feedback
  • Ability to praise and be supportive to others
  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • Good level of literacy and numeracy
  • Standard IT skills - these will be tested at interview
  • Good organisational skills

Knowledge

Essential

  • Knowledge of clerical/office procedures and administrative procedures
  • Data input procedures
  • Working knowledge of Microsoft Office - Word, Excel, Outlook
  • Understanding of the Data Protection Act and NHS Code of Confidentiality

Qualifications

Essential

  • Educated to vocational level 2 in Business Administration OR Good general education with a minimum of 2 GCSEs at grade 9-4 (*A-C) with good IT skills or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Experience

Essential

  • Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

  • Previous, relevant experience in an NHS environment.
  • Patient information systems.
Person Specification

Skills & Abilities

Essential

  • Ability to challenge poor behaviour
  • Role modelling good behaviour
  • A positive attitude and able to act on feedback
  • Ability to praise and be supportive to others
  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • Good level of literacy and numeracy
  • Standard IT skills - these will be tested at interview
  • Good organisational skills

Knowledge

Essential

  • Knowledge of clerical/office procedures and administrative procedures
  • Data input procedures
  • Working knowledge of Microsoft Office - Word, Excel, Outlook
  • Understanding of the Data Protection Act and NHS Code of Confidentiality

Qualifications

Essential

  • Educated to vocational level 2 in Business Administration OR Good general education with a minimum of 2 GCSEs at grade 9-4 (*A-C) with good IT skills or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Experience

Essential

  • Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

  • Previous, relevant experience in an NHS environment.
  • Patient information systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Rowan House

Osborne Road

Malvern

Worcestershire

WR14 1JE


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Rowan House

Osborne Road

Malvern

Worcestershire

WR14 1JE


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Manager

Joanna Bowdler

joanna.bowdler@nhs.net

01562714777

Details

Date posted

17 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata (£12.08 per hour)

Contract

Permanent

Working pattern

Part-time

Reference number

C9798-0831

Job locations

Rowan House

Osborne Road

Malvern

Worcestershire

WR14 1JE


Supporting documents

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