Job summary
Due to the transformation of our services, we are recruiting for an
enthusiastic and proactive administrator to join and enhance our team,
providing outstanding care for patients across Worcestershire.
A willingness to learn and expand your skills will be positively encouraged
and we will provide you with resources to develop and progress a long-term
career.
The team are countywide and this position
will be based in the South at The Beacon Centre in Worcester.
If you would like to discuss
informally if this is the right role for you, get in touch with Recruiting
Manager which can be found on the top right-hand side of the advert.
Main duties of the job
The successful candidate will need to have significant proven
experience working within a busy team, demonstrate a flexible approach, and
have the ability to stay calm and always work professionally.
As a highly organised individual you will need the ability to
prioritise and organise work so that tasks are completed in a timely manner
following agreed processes and always have the best interest of the patient at
the centre of everything you do. You also need to be willing to work with
senior management to improve and support the implementation of change when
needed.
It is
essential that you are proficient in IT skills including knowledge of the
Microsoft Office Packages along with excellent communication and interpersonal
skills. You will be answering the phone
and taking messages, dealing with patient appointments, arranging and booking
clinics, general admin duties which include photocopying, filing, diary
management. You may be asked to cover at
another base occasionally to cover for leave or absence. You will also be trained to do administration
tasks for both Paediatric Occupational Therapy and Physiotherapy teams.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
Undertake
administration/secretarial duties that are specific to the role.
Monitor
diaries as required, making appropriate arrangements to resolve conflicting
diary appointments e.g. booking venues, cancelling clinics etc
Provide admin
support to clinical staff, including the preparation and finalisation of
clinical letters and reports.
Answer/deal
with telephone enquiries in a tactful and professional manner, recording any
messages efficiently.
Manage and
prioritise own workload effectively.
Be a flexible and supportive member of the team,
providing cover during staff absences or during times when there is high demand
for administrative support, this could include other bases if required.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Job description
Job responsibilities
Undertake
administration/secretarial duties that are specific to the role.
Monitor
diaries as required, making appropriate arrangements to resolve conflicting
diary appointments e.g. booking venues, cancelling clinics etc
Provide admin
support to clinical staff, including the preparation and finalisation of
clinical letters and reports.
Answer/deal
with telephone enquiries in a tactful and professional manner, recording any
messages efficiently.
Manage and
prioritise own workload effectively.
Be a flexible and supportive member of the team,
providing cover during staff absences or during times when there is high demand
for administrative support, this could include other bases if required.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject
- Or
- Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years' experience)
Desirable
- Previous relevant NHS experience
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures.
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality.
Skills and Abilities
Essential
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
- A positive attitude and able to act on feedback.
- Ability to praise and be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Intermediate IT skills. These will be tested at interview.
- Numeracy.
- Accuracy and attention to detail.
- Good organisational skills.
- Able to demonstrate the ability to use initiative effectively.
Additional Criteria
Essential
- Ability to meet the travel requirements of the role.
- Willingness to commit to continuing professional development.
- Professional manner as a representative of the Trust.
- Tact and discretion for dealing with confidential information.
Person Specification
Qualifications
Essential
- Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject
- Or
- Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years' experience)
Desirable
- Previous relevant NHS experience
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures.
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality.
Skills and Abilities
Essential
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
- A positive attitude and able to act on feedback.
- Ability to praise and be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Intermediate IT skills. These will be tested at interview.
- Numeracy.
- Accuracy and attention to detail.
- Good organisational skills.
- Able to demonstrate the ability to use initiative effectively.
Additional Criteria
Essential
- Ability to meet the travel requirements of the role.
- Willingness to commit to continuing professional development.
- Professional manner as a representative of the Trust.
- Tact and discretion for dealing with confidential information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
