Herefordshire and Worcestershire Health and Care NHS Trust

Team Administrator

Information:

This job is now closed

Job summary

An excellent opportunity has arisen to join our busy admin Neighbourhood Mental Health Team. We are seeking an experienced Administrator to provide support to the team at The Robertson Centre, Kidderminster.

Applicants should be educated to academic level 3 A-level, NVQ3, OCR/RSA3, City and Guilds 3, in a Business Administrator related subject or GCSE (A-C) with considerable recent NHS administrative experience. The applicant should have a good knowledge of all Microsoft packages

This is a permanent post working 37.5 hours per week. Monday to Friday 9.00am to 5.00pm

An ability to work flexibly using your own initiative and to be a pro-active team member is essential. You must have very good organisational skills and be an effective communicator. The work is interesting and varied and full training will be provided.

Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.

Main duties of the job

You will be part of the busy admin team of the Wyre Forest Neighbourhood Mental Health Team.

You will undertake a vital role in the running of the community mental health function providing all aspects of admin support - Reception, telephone duties, inbox management, appointment booking, minutes of meetings, supporting medical secretaries and other duties as required. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.

As well as being part of the Wyre Forest team, you will act as a member of the wider admin function providing support & cover when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills and be self-motivated but also a team player.

The ability to prioritise a busy workload and work flexibly to meet demand is essential for the role as well as a customer service focus dealing with internal & external enquires.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Details

Date posted

26 June 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-0420

Job locations

The Robertson Centre, Kidderminster Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ


Job description

Job responsibilities

Providing support as required e.g. reception, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records and problem solving.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Providing support as required e.g. reception, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records and problem solving.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

  • Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject Or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

  • Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

  • Previous relevant NHS experience
  • Minute taking experience

Additional Criteria

Essential

  • Professional manner
  • Willingness to commit to continuing professional development and undertake relevant training as required
  • Tact and discretion when dealing with confidential information

Desirable

  • Ability to meet the travel requirements of the role

Knowledge

Essential

  • Working knowledge of Microsoft packages
  • Knowledge of office procedures
  • Understanding of the confidential nature of the post

Skills and Abilities

Essential

  • General office skills, including filing, scanning, photocopying etc.
  • Ability to be supportive to others
  • Ability to be polite and firm when dealing with difficult, impatient or upset people
  • Ability to communicate effectively and clearly in both written and verbal formats
  • Ability to prioritise a busy workload effectively and able to work to strict deadlines
Person Specification

Qualifications

Essential

  • Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject Or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

Essential

  • Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

  • Previous relevant NHS experience
  • Minute taking experience

Additional Criteria

Essential

  • Professional manner
  • Willingness to commit to continuing professional development and undertake relevant training as required
  • Tact and discretion when dealing with confidential information

Desirable

  • Ability to meet the travel requirements of the role

Knowledge

Essential

  • Working knowledge of Microsoft packages
  • Knowledge of office procedures
  • Understanding of the confidential nature of the post

Skills and Abilities

Essential

  • General office skills, including filing, scanning, photocopying etc.
  • Ability to be supportive to others
  • Ability to be polite and firm when dealing with difficult, impatient or upset people
  • Ability to communicate effectively and clearly in both written and verbal formats
  • Ability to prioritise a busy workload effectively and able to work to strict deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

The Robertson Centre, Kidderminster Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ


Employer's website

https://careers.hacw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

The Robertson Centre, Kidderminster Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ


Employer's website

https://careers.hacw.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Manager

Adele Wycherley

Adele.wycherley@nhs.net

01527488440

Details

Date posted

26 June 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-0420

Job locations

The Robertson Centre, Kidderminster Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ


Supporting documents

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