CAMHS Receptionist

Herefordshire and Worcestershire Health and Care NHS Trust

This job is now closed

Job summary

CAMHS is a specialist mental health service for children and young people who have moderate to severe mental health problems. The service offers face to face clinic based and video conferencing approach to delivering care and assessments over four sites across the county.

An excellent opportunity has arisen for an enthusiastic, experienced individual to join our team on a permanent basis, working on our reception at Worcester CAMHS. The successful candidate will be working 37.5 hours per week, Monday to Friday, 9.00am 5.00pm with 30 minutes unpaid break. Your base will be CAMHS Worcester, Aconbury North which is situated on the Worcester Royal Hospital site.

Main duties of the job

The successful candidate will be sat on our main reception meeting and greeting patients and staff members, answering the main telephone where you will be expected to take messages and pass them onto the relevant staff members. You will also be responsible for room bookings at CAMHS Aconbury North.

The ability to use your initiative, work proactively, demonstrate excellent communication and influencing skills, manage and prioritise your own workload and respond flexibly to changing demands are essential requirements of the role.

There may be occasions when you are required to work from any of the CAMHS sites according to business needs and therefore a degree of flexibility is required.

We are a supportive and passionate team, and you will receive full training to ensure you can succeed in this role.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Date posted

08 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year (£11.45 per hour)

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-0028

Job locations

Aconbury North, Worcester Royal Hospital

Charles Hastings Way

Worcester

WR5 1JG

Job description

Job responsibilities

Undertake reception duties, including booking patients into clinic, using computerised systems.
Answer / deal with both face to face and telephone enquiries.
Provide administrative support e.g. typing, data inputting, filing, photocopying and facsimile as deemed appropriate, in line with Trust Policies and Procedures.
Deal with incoming and outgoing post.
Act as first point of contact.
Answer / deal with non-clinical enquiries / queries, both face to face and via the telephone, in a friendly and courteous manner and pass them on to the relevant member of staff in an appropriate and timely manner.
Provide an excellent customer service role to both internal and external personnel.
Liaise and interact appropriately with other users and colleagues, as and when required.
Maintain and update all clinical and non-clinical bookings of meeting rooms, notify appropriate personnel of any changes.
Obtain and retrieve clinical/non-clinical records as requested.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Undertake reception duties, including booking patients into clinic, using computerised systems.
Answer / deal with both face to face and telephone enquiries.
Provide administrative support e.g. typing, data inputting, filing, photocopying and facsimile as deemed appropriate, in line with Trust Policies and Procedures.
Deal with incoming and outgoing post.
Act as first point of contact.
Answer / deal with non-clinical enquiries / queries, both face to face and via the telephone, in a friendly and courteous manner and pass them on to the relevant member of staff in an appropriate and timely manner.
Provide an excellent customer service role to both internal and external personnel.
Liaise and interact appropriately with other users and colleagues, as and when required.
Maintain and update all clinical and non-clinical bookings of meeting rooms, notify appropriate personnel of any changes.
Obtain and retrieve clinical/non-clinical records as requested.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Additional Criteria

Essential

Willingness to undertake further training
Ability to meet the travel requirements of the role

Qualifications

Essential

Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Knowledge

Essential

Knowledge of office procedures
Working knowledge of Microsoft Office Word, Excel, Outlook
Understanding of the Data Protection Act and code of Confidentiality

Experience

Essential

Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role

Skills & Abilities

Essential

Ability to challenge poor behaviour
Role modelling good behaviour
A positive attitude and able to act on feedback
Ability to praise and be supportive to others
IT skills equivalent to RSA level 2
Good level of literacy and numeracy
Good communication and organisational skills
Good telephone manner

Person Specification

Additional Criteria

Essential

Willingness to undertake further training
Ability to meet the travel requirements of the role

Qualifications

Essential

Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Knowledge

Essential

Knowledge of office procedures
Working knowledge of Microsoft Office Word, Excel, Outlook
Understanding of the Data Protection Act and code of Confidentiality

Experience

Essential

Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role

Skills & Abilities

Essential

Ability to challenge poor behaviour
Role modelling good behaviour
A positive attitude and able to act on feedback
Ability to praise and be supportive to others
IT skills equivalent to RSA level 2
Good level of literacy and numeracy
Good communication and organisational skills
Good telephone manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.