Isle of Wight NHS Trust

Overseas Visitor and Income Officer (PHU)

The closing date is 16 March 2026

Job summary

This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.

NHS Band 3: £25,760 - £27,476 per annum (effective date 1st April 2026)

Contract Type: Permanent

Full time hours: 37.5 per week

At PHU, we take great pride in our achievements. Our Trust is committed to delivering exceptional patient care and experience. Following our Single Corporate Service restructure, we have an opportunity as an Overseas Visitors and Income Officer to join the Overseas Visitors Administration Division

In this role, you will be responsible for identifying non-entitled overseas visitors and ensuring that appropriate charges are applied accurately. You must have the ability to prioritise conflicting workloads and possess a thorough understanding of Department of Health and Social Care guidelines regarding the treatment of non-entitled patients. Additionally, you will need to stay informed about current legislation from the Department of Health and Social Care and Immigration Authorities, ensuring that such regulations are implemented appropriately.

This position allows you to utilise your existing skills and NHS experience in another administrative capacity. We are looking for you to be friendly, adaptable, and possess excellent communication skills, as these will be vital in your daily interactions with patients and the team.

We will be able to provide you with full training on appointment.

Main duties of the job

Key Responsibilities:

To assist in the identification of Overseas Visitors to Portsmouth Hospitals Trust to recover funds from insured/self-funding foreign visitors, or through patients visiting the Trust from countries with which the United Kingdom has a bilateral health agreement with.
To arrange face-to-face interviews with patients who have been identified as potential overseas visitors to substantiate the validity of patients claim to free treatment and to obtain supporting documentary evidence by interviewing patients and their relatives.
To analyse and validate the documents provided from these interviews and to assess whether there is potential NHS fraud.
To enter the correct coding for these patients once interviewed, to ensure that the hospital system (PAS) is updated correctly to obtain the maximum financial benefit.
The interviews and assessment of this documentation must be handled in a politically correct manner to avoid any jeopardy of discrimination.
To plan and organise interviews for elective patients to the Trust who could be potential Overseas Visitor patients.
To ensure that accurate details are obtained from overseas patients regarding funding, either medical insurance, sponsorship or personal funding, to eliminate any delay in payment or long-term debt to the Trust.
To monitor bad debt for Overseas Patients on the Trusts Oracle Account system.
To maintain and update the hospital PAS system accurately Overseas Patients details.

About us

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The vision for our single corporate services is to:

Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.
Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.
Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.
Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations.
Improve learning and development opportunities and sharing best practice, upskilling both Trusts.
Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.
Build resilience for individuals and our teams.

The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites.

Date posted

02 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Full-time

Reference number

REF2082Y

Job locations

Queen Alexandra Hospital

Southwick Hill Road

Cosham

Portsmouth

PO6 3LY

Job description

Job responsibilities

Job purpose:

The Overseas and Income Officer will ensure that overseas visitors are correctly assessed for eligibility for NHS treatment and will ensure that non-eligible overseas visitors are charged appropriately for the services they receive.

The post holder will assist with all designated areas of all Patient related Income streams, monitoring the delivery to recover income for services provided by the Trust involving the interpretation of queries from both external organisations and patients regarding charges levied. NCA (Non-Contract Activity), SLA invoicing, NHS injury costs recovery and income accruals.

The role involves providing a comprehensive and effective administrative service to support the smooth and efficient running of the busy Contracts and Income Team, Financial Management team within the Finance Department.

This role supports the development, implementation and monitoring of Income processes on behalf of Portsmouth Hospitals University NHS Trust.

Communication and Working Relationships

The post holder will be providing and receiving complex, sensitive or contentious

information, where persuasive, motivational, negotiating, training, empathic or re-assurance skills are required. This may be because agreement or cooperation is required or because there are barriers to understanding and/or providing and receiving highly complex information.

Analytical and Judgement

Judgements involving complex facts or situations, which require the analysis, interpretation, and comparison of a range of options.

Planning and organising

Planning and organisation of a number of complex activities or programmes, which require the formulation and adjustment of plans.

Physical Skills

The post has minimal demand for work related physical skills.

Patient Client Care

Corporate responsibility for the provision of a clinical, clinical technical or social care service(s).

Policy and Service Development

The post holder follows policies in own role which are determined by others; no

responsibility for service development, but may be required to comment on policies,

procedures, or possible developments.

Financial Management

The post holder will monitor and/or contributes to the drawing up of department/service budgets or financial initiatives.

Management/Leadership

The post holder provides advice or demonstrates own activities or workplace routines to new or less experienced employees in own work area.

Information Resources

The post holder is responsible for the operation of one or more information systems for several services where this is the major job responsibility.

Freedom to Act

The post holder is guided by standard operating procedures (SOPs), good practice,

established precedents and understands what results or standards are to be achieved.

Someone is generally available for reference and work may be checked on a sample/random basis.

Physical effort

A combination of sitting, standing, and walking with little requirement for physical effort. There may be a requirement to exert light physical effort for short periods.

Mental effort

There is a frequent requirement for concentration where the work pattern is unpredictable, or there is an occasional requirement for prolonged concentration.

Emotional Effort

Exposure to distressing or emotional circumstances is rare, or occasional indirect exposure to distressing or emotional circumstances.

Working conditions

Exposure to unpleasant working conditions or hazards is rare.

For more information, please see attached Job description.

Job description

Job responsibilities

Job purpose:

This role supports the development, implementation and monitoring of Income processes on behalf of Portsmouth Hospitals University NHS Trust.

Communication and Working Relationships

The post holder will be providing and receiving complex, sensitive or contentious

Analytical and Judgement

Judgements involving complex facts or situations, which require the analysis, interpretation, and comparison of a range of options.

Planning and organising

Planning and organisation of a number of complex activities or programmes, which require the formulation and adjustment of plans.

Physical Skills

The post has minimal demand for work related physical skills.

Patient Client Care

Corporate responsibility for the provision of a clinical, clinical technical or social care service(s).

Policy and Service Development

The post holder follows policies in own role which are determined by others; no

responsibility for service development, but may be required to comment on policies,

procedures, or possible developments.

Financial Management

The post holder will monitor and/or contributes to the drawing up of department/service budgets or financial initiatives.

Management/Leadership

The post holder provides advice or demonstrates own activities or workplace routines to new or less experienced employees in own work area.

Information Resources

The post holder is responsible for the operation of one or more information systems for several services where this is the major job responsibility.

Freedom to Act

The post holder is guided by standard operating procedures (SOPs), good practice,

established precedents and understands what results or standards are to be achieved.

Someone is generally available for reference and work may be checked on a sample/random basis.

Physical effort

A combination of sitting, standing, and walking with little requirement for physical effort. There may be a requirement to exert light physical effort for short periods.

Mental effort

There is a frequent requirement for concentration where the work pattern is unpredictable, or there is an occasional requirement for prolonged concentration.

Emotional Effort

Exposure to distressing or emotional circumstances is rare, or occasional indirect exposure to distressing or emotional circumstances.

Working conditions

Exposure to unpleasant working conditions or hazards is rare.

For more information, please see attached Job description.

Person Specification

Qualifications

Essential

Good general education including GCSE Maths and English.
NVQ 3 in business administration OR equivalent level of knowledge and experience.

Desirable

NVQ 3 in Customer Services or equivalent experience.

Experience

Essential

Understanding of office practices and procedures.
Attention to Detail.
Proficient in the use of Microsoft Office programmes, Excel, Word, Outlook and the use of the internet.
Accurate numerical data entry skills.
Accurate typing skills, grammar and spelling.
Excellent, accurate record keeping.
Understand relevant financial information.
Previous experience working in a team.

Desirable

Proven experience of working practices in an acute NHS Trust.

Additional criteria

Essential

Well organised using systematic approach.
Ability to understand policy documents in collaboration with seniors.
An excellent level of comprehension, to enable effective communication often involving sensitive information.
Diplomacy and tact when dealing with difficult situations.
Must have high degree of empathy, patience and sensitivity towards patients and staff. Post holder may be exposed to situations involving clinical trauma or financial distress and the ability to overcome barriers. Ability to operate in a business environment.
Ability to understand core issues and ability to make effective decisions.
Ability to deal with sensitive situations.

Desirable

Knowledge of medical terminology.
Knowledge of Patient Administration computer systems.

Person Specification

Qualifications

Essential

Good general education including GCSE Maths and English.
NVQ 3 in business administration OR equivalent level of knowledge and experience.

Desirable

NVQ 3 in Customer Services or equivalent experience.

Experience

Essential

Understanding of office practices and procedures.
Attention to Detail.
Proficient in the use of Microsoft Office programmes, Excel, Word, Outlook and the use of the internet.
Accurate numerical data entry skills.
Accurate typing skills, grammar and spelling.
Excellent, accurate record keeping.
Understand relevant financial information.
Previous experience working in a team.

Desirable

Proven experience of working practices in an acute NHS Trust.

Additional criteria

Essential

Well organised using systematic approach.
Ability to understand policy documents in collaboration with seniors.
An excellent level of comprehension, to enable effective communication often involving sensitive information.
Diplomacy and tact when dealing with difficult situations.
Must have high degree of empathy, patience and sensitivity towards patients and staff. Post holder may be exposed to situations involving clinical trauma or financial distress and the ability to overcome barriers. Ability to operate in a business environment.
Ability to understand core issues and ability to make effective decisions.
Ability to deal with sensitive situations.

Desirable

Knowledge of medical terminology.
Knowledge of Patient Administration computer systems.

Employer details

Employer name

Isle of Wight NHS Trust

Address

Queen Alexandra Hospital

Southwick Hill Road

Cosham

Portsmouth

PO6 3LY

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Isle of Wight NHS Trust

Address

Queen Alexandra Hospital

Southwick Hill Road

Cosham

Portsmouth

PO6 3LY

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)