Job summary
Would you like to be the first point of contact for the Human Resources (HR) Department? Would you like a varied role where no two days are the same? If you have answered yes, then please apply!
Main duties of the job
The receptionist role at our Corporate Hub based at Lakeside is very important as you will give the first impression someone receives at our department, whether face to face, on the telephone, or over an email. You will need excellent communication skills to interact with a diverse range of people to ensure we provide the best customer service to internal and external stakeholders. The role will require someone who is friendly whilst professional and can work calmly in an organised, methodical manner.
You will receive full training in this role and will be fully supported with regular supervision and performance appraisal. Training and progression is encouraged to provide you with the skills to achieve the full potential in your career.
About us
Our vision for Single Corporate Services (SCS)
Isle of Wight NHS Trust (IWT) and Portsmouth Hospitals University NHS Trust (PHU) have a shared vision of a SCS across our two organisations, supported by a single set of identical systems and processes, under joint leadership, to drive significant efficiencies, improve employee experience, and return time to patient care.
This vacancy is part of the SCS Division.
Why are we changing the way we deliver Corporate Services?
Working as a partnership, both IWT and PHU have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The creation of a single corporate service is essential for us to support our clinical and operational services, and our wider transformation programme.
The SCS is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally. The health and wellbeing of our staff is at the forefront of everything we do.
Job description
Job responsibilities
This is an internal vacancy and we invite applications from employees of Portsmouth Hospitals University Trust and the Isle of Wight NHS Trust only.
Band 2: £24,465
Hours: 37.5 (Mon - Fri 09:00 - 17:00)
Contract Type: Permanent
Location: Lakeside North Harbour Block 4000,Western Road, Cosham, Portsmouth, PO6 3EN
Key responsibilities:
- To provide a reliable, comprehensive reception service for the Human Resources (HR) department (and shared service at Lakeside) acting as first point of contact for all visitors to the department.
- To provide administrative support to the Office Manager as required.
- To keep a log of all correspondence and queries that come into the HR department.
- To receive, sort and distribute mail and deliveries for the HR department.
- Undertake photocopying, laminating and scanning support.
- Ensure there are sufficient stationery supplies and ordering of stationery as required.
- Scanning and filing on the electronic HR filing system and ensuring work is completed in a timely and accurate manner.
- To organise and log maintenance issues.
For full details of this role, please refer to the enclosed Job Description.
Here at HR Department we have our own HR Working Group and HR Social Planning Committee as every voice does matter and we want to make our department the best place to work. Our number one priority, alongside caring for our patients, is our staff.
Job description
Job responsibilities
This is an internal vacancy and we invite applications from employees of Portsmouth Hospitals University Trust and the Isle of Wight NHS Trust only.
Band 2: £24,465
Hours: 37.5 (Mon - Fri 09:00 - 17:00)
Contract Type: Permanent
Location: Lakeside North Harbour Block 4000,Western Road, Cosham, Portsmouth, PO6 3EN
Key responsibilities:
- To provide a reliable, comprehensive reception service for the Human Resources (HR) department (and shared service at Lakeside) acting as first point of contact for all visitors to the department.
- To provide administrative support to the Office Manager as required.
- To keep a log of all correspondence and queries that come into the HR department.
- To receive, sort and distribute mail and deliveries for the HR department.
- Undertake photocopying, laminating and scanning support.
- Ensure there are sufficient stationery supplies and ordering of stationery as required.
- Scanning and filing on the electronic HR filing system and ensuring work is completed in a timely and accurate manner.
- To organise and log maintenance issues.
For full details of this role, please refer to the enclosed Job Description.
Here at HR Department we have our own HR Working Group and HR Social Planning Committee as every voice does matter and we want to make our department the best place to work. Our number one priority, alongside caring for our patients, is our staff.
Person Specification
Qualifications
Essential
- GCSEs (or equivalent) - English Language
Experience
Essential
- Working in a customer services environment
Knowledge and skills
Essential
- IT skills (Microsoft Office)
- Excellent verbal and written communication skills
- Customer/personal awareness
- Organisational skills
- Ability to multi task and able to work accurately under pressure within timeframes
Person Specification
Qualifications
Essential
- GCSEs (or equivalent) - English Language
Experience
Essential
- Working in a customer services environment
Knowledge and skills
Essential
- IT skills (Microsoft Office)
- Excellent verbal and written communication skills
- Customer/personal awareness
- Organisational skills
- Ability to multi task and able to work accurately under pressure within timeframes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Isle of Wight NHS Trust
Address
Portsmouth Hospitals University NHS Trust Corporate Hub, Block 4000, Lakeside North Harbour
Western Road, Cosham
Portsmouth
England
PO6 3EN
Employer's website
https://www.iow.nhs.uk/ (Opens in a new tab)
