Job summary
Band 6 - £38,682 - £46,580 per annum
Full-time 37.5 hours per week.
Fixed Term Contract - 2 years
Closing date 31st October 2025
The OneEpr Programme exists to implement a single integrated electronic
patient record (EPR) designed to improve patient outcomes and the experience of
delivering care for our patients.
The solution is the direct result of the combined vision and strategic
goals of:
1. Isle of Wight NHS Trust (IWT)
2. Portsmouth Hospitals University NHS Trust (PHU)
3. Hampshire Hospitals NHS Foundation Trust (HHFT)
4. University Hospital Southampton Foundation Trust (UHS)
The Trusts will work together with their clinical and departmental
experts alongside regional digital colleagues to procure and implement a joint
EPR over the coming years .
Location: Base location either St Mary's Hospital, Parkhurst Road,
Newport, Isle of Wight,PO30 5TG, or Building 4000, Lakeside, North Harbour,
Cosham, Portsmouth, PO6 3EN.
Main duties of the job
Job summary
To support the delivery and improvement of local and national Digital
Healthcare Systems by ensuring Electronic Patient Record (EPR) applications are
managed efficiently and securely to maximise their availability and usefulness
to users by:
Implementing robust procedures
for the management of all Group EPR applications
Developing into a local expert
on EPR and other departmental clinical applications, where required, and
maximising the functionality.
Act as an interface to the
Digital Systems Programmes and IT Service Desk with the aim to enhance and
support the levels of Digital Healthcare Systems maturity.
Review Software Specifications,
Technical Designs, Operational & Service Level Agreements for new Clinical
Applications, and follow through implementation and deployment to the live
environment to provide the highest levels of knowledge and support.
About us
Working as a partnership, both Isle of Wight NHS Trust and Portsmouth
Hospitals University NHS Trust have a shared vision for excellence in care for
our patients and communities; with a set of strategic aims underpinning how we
will achieve this.
The vision for our Single Corporate Service is to:
Be an employer of choice for
corporate talent, attracting and retaining people who share our values for
excellence in care and welcome the opportunity to benefit from the broad range
of flexible career and development opportunities we can offer.
Improve efficiency through
simplified and standardised policies, processes, and systems, drawing on the
best from both Trusts.
Do things once and reduce any
duplication on transactional tasks giving corporate staff the ability to focus
on higher value and more diverse activities.
Co-invest in the latest digital
solutions and standardise our approach, meaning we do things once for both
organisations.
Improve learning and development
opportunities and sharing best practice, upskilling both Trusts.
Co-locate teams in purpose-built
facilities on the Island and in Portsmouth to enable closer working and
sharing.
Build resilience for individuals
and our teams.
The health and wellbeing of our
staff is at the forefront of everything we do. We are proud to be able to offer
fantastic benefits including our on-site Nursery, our Wellness Centre with gym & pool and access to our staff networks including LGBTQ, Race
Equality and Disability
Job description
Job responsibilities
Specific Core Functions
EPR Applications Management
Follow departmental procedures
for the management of all corporate EPR applications to ensure each one is
configured and maintained to securely meet customer needs.
Assist in the process of
setting-up and maintaining EPR applications masterfiles:
Vet user requests for masterfile
code creations, changes and deletions, check proposed codes are not already in
use and liaise with all system stakeholders (internal and external to the
Trust) to agree proposed masterfile changes.
Enact the masterfile change on
both live and training systems, file the request and log on the ICT Service
Desk system.
Notify requesting users and any
other relevant stakeholders of changes made.
Where widespread notification to
application users is required, produce and issue a newsletter.
Following departmental procedure
for dealing with application faults that are diagnosed as system faults, which:
Ensure the fault is logged on
the 3rd party suppliers incident tracking system with an appropriate
description of the problem and priority level;
Record the suppliers helpdesk
fault number on the ICT Service Desk system with details of the problem;
Ensure, where necessary, that
ICT Service Desk staff are fully briefed on the problem;
For serious faults, ensure user
departments are notified of the problem and the path being taken to resolve it;
Ensure regular liaison with the
supplier and local IT staff to check progress, assist with diagnosis and
resolution.
Escalate critical problems that
are not resolved in a timely fashion to the relevant technical teams.
Develop test scripts and report documentation explaining pass/fail
criteria whilst establishing an effective sign off process ready for
implementation.
EPR Applications User Support & Development
Assist in the provision of a
comprehensive EPR applications user support & development service, by:
Using produce and process
knowledge to diagnose the cause of problems through effective questioning of
the user.
Advising the user of the correct
way of using systems to overcome the identified problem.
Where more intensive training is
required, but not formal classroom training, visiting the user on site to
provide 1:1 coaching.
Acting as a champion in
application developments and enhancements through software releases and
upgrades
Provide client support for
Service Desk issues, log faults with EPR application suppliers, manage
resolutions, negotiate priorities, debate causes, and test fixes.
Provide specialist expertise,
advice and training to support approved projects across the Group and
supporting various departmental teams.
Provide video and on-site
support and development to EPR applications end users as required.
Provide specialist advice and
support to clinical services over unravelling complex scenarios, identifying
staff who have caused such problems and ensuring their training needs are
notified to the department training team.
Contribute to the IT Departments
on-call rota and if required, maintain required skills, experience and resource
levels allowing for hospital digital 24/7 services.
Provide audit use reports to
information governance and other stakeholders, when required
EPR Applications Development
Following ITIL Change and
Release processes, and following pre-defined patient flow pathways, conduct
robust tests on system releases and upgrades in the test environment. Where
anomalies/bugs become apparent as a result of these tests, liaise with the 3rd
part supplier to remedy these, documenting them as they arise, and ensuring
fixes are implemented and thoroughly tested prior to release into the live
environment.
Working with Stakeholders to
ensure that all parties are aware of the changes and following ITIL Change and
Release processes, following pre-defined patient flow pathways, conduct robust
tests on system releases and upgrades in the test environment.
Work closely with the IT
Development Team helping to test the interfaces between Clinical applications
to ensure data integrity is maintained between applications.
Where there are functional
changes, liaise with the IT Trainers to ensure these are reflected in the
appropriate training courses, and where relevant, assist in the production of
user flyers/leaflets to raise awareness in the Trust.
For full details of this position, please read the enclosed Job Description
Job description
Job responsibilities
Specific Core Functions
EPR Applications Management
Follow departmental procedures
for the management of all corporate EPR applications to ensure each one is
configured and maintained to securely meet customer needs.
Assist in the process of
setting-up and maintaining EPR applications masterfiles:
Vet user requests for masterfile
code creations, changes and deletions, check proposed codes are not already in
use and liaise with all system stakeholders (internal and external to the
Trust) to agree proposed masterfile changes.
Enact the masterfile change on
both live and training systems, file the request and log on the ICT Service
Desk system.
Notify requesting users and any
other relevant stakeholders of changes made.
Where widespread notification to
application users is required, produce and issue a newsletter.
Following departmental procedure
for dealing with application faults that are diagnosed as system faults, which:
Ensure the fault is logged on
the 3rd party suppliers incident tracking system with an appropriate
description of the problem and priority level;
Record the suppliers helpdesk
fault number on the ICT Service Desk system with details of the problem;
Ensure, where necessary, that
ICT Service Desk staff are fully briefed on the problem;
For serious faults, ensure user
departments are notified of the problem and the path being taken to resolve it;
Ensure regular liaison with the
supplier and local IT staff to check progress, assist with diagnosis and
resolution.
Escalate critical problems that
are not resolved in a timely fashion to the relevant technical teams.
Develop test scripts and report documentation explaining pass/fail
criteria whilst establishing an effective sign off process ready for
implementation.
EPR Applications User Support & Development
Assist in the provision of a
comprehensive EPR applications user support & development service, by:
Using produce and process
knowledge to diagnose the cause of problems through effective questioning of
the user.
Advising the user of the correct
way of using systems to overcome the identified problem.
Where more intensive training is
required, but not formal classroom training, visiting the user on site to
provide 1:1 coaching.
Acting as a champion in
application developments and enhancements through software releases and
upgrades
Provide client support for
Service Desk issues, log faults with EPR application suppliers, manage
resolutions, negotiate priorities, debate causes, and test fixes.
Provide specialist expertise,
advice and training to support approved projects across the Group and
supporting various departmental teams.
Provide video and on-site
support and development to EPR applications end users as required.
Provide specialist advice and
support to clinical services over unravelling complex scenarios, identifying
staff who have caused such problems and ensuring their training needs are
notified to the department training team.
Contribute to the IT Departments
on-call rota and if required, maintain required skills, experience and resource
levels allowing for hospital digital 24/7 services.
Provide audit use reports to
information governance and other stakeholders, when required
EPR Applications Development
Following ITIL Change and
Release processes, and following pre-defined patient flow pathways, conduct
robust tests on system releases and upgrades in the test environment. Where
anomalies/bugs become apparent as a result of these tests, liaise with the 3rd
part supplier to remedy these, documenting them as they arise, and ensuring
fixes are implemented and thoroughly tested prior to release into the live
environment.
Working with Stakeholders to
ensure that all parties are aware of the changes and following ITIL Change and
Release processes, following pre-defined patient flow pathways, conduct robust
tests on system releases and upgrades in the test environment.
Work closely with the IT
Development Team helping to test the interfaces between Clinical applications
to ensure data integrity is maintained between applications.
Where there are functional
changes, liaise with the IT Trainers to ensure these are reflected in the
appropriate training courses, and where relevant, assist in the production of
user flyers/leaflets to raise awareness in the Trust.
For full details of this position, please read the enclosed Job Description
Person Specification
Qualifications
Essential
- Degree level qualification or equivalent in computing, information or related field
Desirable
- Business management qualification
- Technical qualification relevant to application management, printer routing, etc.
- Project management qualification, preferably accredited PRINCE2 practitioner.
- Teaching/training qualification, or equivalent experience, ISTQB Qualification, ITIL Foundation certification
Experience
Essential
- Experience in a professional application management environment, preferably involving patient ECR systems
Person Specification
Qualifications
Essential
- Degree level qualification or equivalent in computing, information or related field
Desirable
- Business management qualification
- Technical qualification relevant to application management, printer routing, etc.
- Project management qualification, preferably accredited PRINCE2 practitioner.
- Teaching/training qualification, or equivalent experience, ISTQB Qualification, ITIL Foundation certification
Experience
Essential
- Experience in a professional application management environment, preferably involving patient ECR systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
