Job summary
We are recruiting for a Hub Duty Manager who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards great people, great place.
This is a 12 month fixed term contract or secondment if you currently work for the Isle of Wight NHS Trust. This position is a 24/7 role within the Ambulance Clinical Coordination Centre.
This role is to manage the day to day running of the Clinical Coordination Centre which includes services such as 999 and 111 call handling, switchboard and dispatch functions for IOW NHS Trust.
We are looking forward to an enthusiastic, flexible team worker who is able to undertake a full range of shifts over 365 days a year.
Main duties of the job
We are passionate about providing excellent CARE, which is why our values areCompassion,Accountable,Respect andEveryone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.
We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.
About us
The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trusts beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer.
Job description
Job responsibilities
Job Statement
The Hub Duty Manager is responsible for the Emergency Operations Centre and Integrated Hub whilst on duty, ensuring Key Performance Indicators are met.
Job Purpose
- The post holder will, under the direction of the Hub Service Delivery manager, be responsible for ensuring that all EOC Ambulance staff achieve against all national key performance indicators and those locally agreed with Ambulance Service commissioners and partners, working collaboratively with health partners, agreeing and delivering services that meet local needs.
- The HDM will ensure that the immediate welfare of EoC and frontline staff remains at the forefront of all of their daily service delivery, and as such will supply immediate support to the staff.
- The HDM will, under the direction of the Hub Service Delivery Manager, be responsible for the management of their designated team and will contribute in the provision of management, leadership and direction of EoC and switchboard staff. The HDM will ensure that resources are used efficiently and effectively in response to service delivery needs, and offer daily management and responsibility to ensure the delivery of the national standards and quality requirements
- Ensure the safe day to day manning and operation of the Hospital Switchboard.
- To set by example the professional standards expected of Ambulance Service employees.
- Assist the Service Delivery Manager to identify the need for improvement and best practice schemes and to help manage the selection of staff for the Hub.
Job description
Job responsibilities
Job Statement
The Hub Duty Manager is responsible for the Emergency Operations Centre and Integrated Hub whilst on duty, ensuring Key Performance Indicators are met.
Job Purpose
- The post holder will, under the direction of the Hub Service Delivery manager, be responsible for ensuring that all EOC Ambulance staff achieve against all national key performance indicators and those locally agreed with Ambulance Service commissioners and partners, working collaboratively with health partners, agreeing and delivering services that meet local needs.
- The HDM will ensure that the immediate welfare of EoC and frontline staff remains at the forefront of all of their daily service delivery, and as such will supply immediate support to the staff.
- The HDM will, under the direction of the Hub Service Delivery Manager, be responsible for the management of their designated team and will contribute in the provision of management, leadership and direction of EoC and switchboard staff. The HDM will ensure that resources are used efficiently and effectively in response to service delivery needs, and offer daily management and responsibility to ensure the delivery of the national standards and quality requirements
- Ensure the safe day to day manning and operation of the Hospital Switchboard.
- To set by example the professional standards expected of Ambulance Service employees.
- Assist the Service Delivery Manager to identify the need for improvement and best practice schemes and to help manage the selection of staff for the Hub.
Person Specification
Education
Essential
- Foundation Degree (L5) or equivalent in relevant subject, willingness to undertake or demonstrable relevant experience
Desirable
- PRINCE2 Foundation/Practitioner Qualification
Experience
Essential
- Expert knowledge of the Clinical Coordination Centre setting
- Previous managerial/project management experience
- Knowledge of procedures for responding to emergency situations, major incidents
- Knowledge of Control centre computerised software within an Ambulance setting. Specialist knowledge with control procedures and software (CAD)
Desirable
- NVQ 4/5 in Call Centre Management
Person Specification
Education
Essential
- Foundation Degree (L5) or equivalent in relevant subject, willingness to undertake or demonstrable relevant experience
Desirable
- PRINCE2 Foundation/Practitioner Qualification
Experience
Essential
- Expert knowledge of the Clinical Coordination Centre setting
- Previous managerial/project management experience
- Knowledge of procedures for responding to emergency situations, major incidents
- Knowledge of Control centre computerised software within an Ambulance setting. Specialist knowledge with control procedures and software (CAD)
Desirable
- NVQ 4/5 in Call Centre Management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
