Job summary
An exciting opportunity has arisen within our Centralised Booking Service and we are recruiting for a CBS Officer to join #TeamIOWNHS.
You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".
The Centralised Booking Service is one of the first contact points for patients referred to our range of acute outpatient services, managing on average 15,000 patient appointments per month across surgical and medical clinical specialties.
Main duties of the job
The role of the booking officer is to provide timely, efficient scheduling of patients first and follow up outpatient appointments. Working within a team setting based at St Cross Court Business Park, Newport, Isle of Wight.
You will need to be a flexible, reliable motivated individual, who is enjoys working in a busy team environment.
Excellent communication skills, both face to face and over the telephone are key to this role, you will receive an induction and training programme that will equip you with the necessary skills across our patient information and waiting list systems.
If you want to enquire and learn more about the post, please feel free to contact Simon Trotter, Operational Manager on simon.trotter5@nhs.net
About us
The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users. Every day brings a fresh challenge to our staff and being part of our island gives you the opportunity to work as one cohesive team.
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. There is a regional airport at Southampton, with flights to many European destinations as well as UK mainland cities. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Job description
Job responsibilities
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.
We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.
Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.
Job description
Job responsibilities
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.
We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.
Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.
Person Specification
Qualifications
Essential
- Good standard of secondary education equivalent to 5 GCSEs o Experience of working in a team
- Relevant experience preferably in a healthcare setting
- Ability to use Word, Email and Hospital IT systems
- NVQ Level 2 in appropriate subject or relevant business administration experience in a healthcare or client facing role
Desirable
- Be working towards or have gained NVQ Level 3 in appropriate subject
- Evidence of learning portfolio
Physical Skills
Essential
- Handling case notes and deliveries
- Standard key board skills
- Call handling and speaking with patients/customers
Aptitudes
Essential
- Flexibility in line with service needs
- Self-motivated and able to use own initiative to continuously update working practices
- Reliable and punctual
Abilities
Essential
- Ability to relate and communicate effectively with staff at all levels, both clinical and non-clinical
- Ability to work to deadlines ensuring quality standards are met
- Ability to work independently and as part of a team
- Ability to constantly reevaluate workload and change priorities according to service demand
Communication Skills
Essential
- Must be able to use a variety of communication methods e.g. email, telephone, face to face tailoring style and approach relevant to the situation
- Must remain calm and professional under pressure
Desirable
- Able to reflect on and address barriers to communication and provide feedback to others
Person Specification
Qualifications
Essential
- Good standard of secondary education equivalent to 5 GCSEs o Experience of working in a team
- Relevant experience preferably in a healthcare setting
- Ability to use Word, Email and Hospital IT systems
- NVQ Level 2 in appropriate subject or relevant business administration experience in a healthcare or client facing role
Desirable
- Be working towards or have gained NVQ Level 3 in appropriate subject
- Evidence of learning portfolio
Physical Skills
Essential
- Handling case notes and deliveries
- Standard key board skills
- Call handling and speaking with patients/customers
Aptitudes
Essential
- Flexibility in line with service needs
- Self-motivated and able to use own initiative to continuously update working practices
- Reliable and punctual
Abilities
Essential
- Ability to relate and communicate effectively with staff at all levels, both clinical and non-clinical
- Ability to work to deadlines ensuring quality standards are met
- Ability to work independently and as part of a team
- Ability to constantly reevaluate workload and change priorities according to service demand
Communication Skills
Essential
- Must be able to use a variety of communication methods e.g. email, telephone, face to face tailoring style and approach relevant to the situation
- Must remain calm and professional under pressure
Desirable
- Able to reflect on and address barriers to communication and provide feedback to others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
