Job summary
We are recruiting for an Operations Managerwho wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".
The 8a Operations Manager is a rewarding role working amongst a dedicated and passionate team who endeavor to improve on all aspects of urgent and emergency care and related local and national standards.
The successful applicant will bring a wealth of experience from an NHS operational function combined with a passion to successfully deliver the day-to-day management of urgent and emergency pressures across the emergency floor.
They will understand local and wider challenges and strive to mitigate and provide assurance, resolution, and escalation when additional support is required.
The postholder will support the senior operations team in the day-to-day oversight of the emergency floor and utilise excellent communications skills and a collaborative work ethic to engage clinical, nursing, operational and managerial colleagues in the planning and delivery of daily UEC operations and will become a visible and pivotal member of the operational team.
Main duties of the job
The post holder is responsible for the utilisation of the administration and clerical staff and provides day-to-day operational support to clinical staff/teams to deliver local and national standards.
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.
We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.
Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.
About us
The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer.
Job description
Job responsibilities
The Operations Manager will work collaboratively with clinical and non-clinical teams to support effective and efficient running of the Care Group within which they will be responsible for the management of specified services.
The post holder will lead on all business development and management matters and manage administrative and clerical staff within their portfolio.
The post holder is responsible for the development and co-ordination of performance and business management systems and processes to ensure comprehensive service performance, monitoring and development in line with national local standards.
Job description
Job responsibilities
The Operations Manager will work collaboratively with clinical and non-clinical teams to support effective and efficient running of the Care Group within which they will be responsible for the management of specified services.
The post holder will lead on all business development and management matters and manage administrative and clerical staff within their portfolio.
The post holder is responsible for the development and co-ordination of performance and business management systems and processes to ensure comprehensive service performance, monitoring and development in line with national local standards.
Person Specification
Qualifications and role specific knowledge
Essential
- Educated to degree level or equivalent experience.
- Recognised management qualification or equivalent experience.
- High specialist knowledge of NHS operational processes, targets and standards.
Desirable
- Evidence of continuing education and development to Masters level.
- Knowledge and understanding of a range of issues across the NHS and NHS patients agenda.
Abilities
Essential
- Extensive experience in Acute health service environment including knowledge of managing a budget, NHS performance targets and demonstrable oversight of the changing NHS landscape.
- IT skills (Microsoft Office, other NHS digital systems)
- Ability to work and plan the baseline direction of the service.
- Demonstrate evidence of influencing and persuasion.
- Ability to work collaboratively as part of a strong team and independently as required.
Desirable
- Experience of managing a budget.
- Experience of working across multi-disciplinary team.
- Demonstrated achievements in managing change as well as Demand and Capacity modelling.
- Knowledge, undertaking and application for equal opportunities.
- Evidence of political awareness and sensitivity of the high profile of the Trust.
Communication Skills
Essential
- Verbal reasoning skills.
- Ability to work with and deliver through others.
- Demonstrate negotiation skills.
- Highly developed communication skills. ranging from informal 1:1 discussions, formal presentations covering both oral and written skills.
Person Specification
Qualifications and role specific knowledge
Essential
- Educated to degree level or equivalent experience.
- Recognised management qualification or equivalent experience.
- High specialist knowledge of NHS operational processes, targets and standards.
Desirable
- Evidence of continuing education and development to Masters level.
- Knowledge and understanding of a range of issues across the NHS and NHS patients agenda.
Abilities
Essential
- Extensive experience in Acute health service environment including knowledge of managing a budget, NHS performance targets and demonstrable oversight of the changing NHS landscape.
- IT skills (Microsoft Office, other NHS digital systems)
- Ability to work and plan the baseline direction of the service.
- Demonstrate evidence of influencing and persuasion.
- Ability to work collaboratively as part of a strong team and independently as required.
Desirable
- Experience of managing a budget.
- Experience of working across multi-disciplinary team.
- Demonstrated achievements in managing change as well as Demand and Capacity modelling.
- Knowledge, undertaking and application for equal opportunities.
- Evidence of political awareness and sensitivity of the high profile of the Trust.
Communication Skills
Essential
- Verbal reasoning skills.
- Ability to work with and deliver through others.
- Demonstrate negotiation skills.
- Highly developed communication skills. ranging from informal 1:1 discussions, formal presentations covering both oral and written skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
