Job summary
Specialised Gender Services include surgical and non-surgical services and work to two national service specifications. Over the past 10 years there has been an unprecedented rise in demand for these services leading to excessive waiting times across the country. The challenges in recruiting to this speciality and the additional professional training required have contributed to these waiting times.
NHS England North East and Yorkshire Regional team have funded a Managed Clinical Network for a period of 3 years. The Network will provide strategic oversight and direction for Adult Gender Services including the design, guidance and promotion of optimal care pathways, increasing productivity, supporting patient flow across geographical systems and individual partnership organisations.
Main duties of the job
The post holder will provide leadership and support to the development and implementation of a range of regional wide projects. You will bring excellent communication and influencing skills and the ability to negotiate complex collaborative approaches to clinical services within potentially difficult and challenging clinical environments. You will be an individual who has proven in depth knowledge of the NHS, and has demonstrated the ability to lead and facilitate change and innovation, while maintaining safe patient pathways and developing effective teams.
You will need integrity and the ability to rapidly develop knowledge of a range of clinical pathways, and their interdependencies. You will work closely with the other Gender Services in the region. This role will primarily be responsible for developing a thriving Gender Managed clinic network.
The post holder will be responsible for setting up and delivering the network with all stakeholder organisations, and providing ongoing management and support to the network in order to deliver its objectives. Providing effective leadership to the network team. This includes the competent use of control strategies, developing and maintaining realistic project, quality and risk management plans, creating effective teams and providing robust information, assisting good governance and decision making.
About us
At SHSC, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.
Job description
Job responsibilities
The MCN will focus on priority service areas to reduce variation of access and improve patient care.
Key requirements are:
Clear management arrangements
Defined structure, leadership, and accountability
Professionals working collaboratively across boundaries to deliver agreed clinically led model of care.
Clear statement of specific clinical service improvements, e.g. workplan
Use of documented evidence base
Multi-disciplinary/multi-professional with patient representation
Quality Assurance Programme
Develop Continuing Professional Development education and training programmes.
Ensure all health professionals participate in audits and research as required.
Explore the potential for better value for money
The networks objectives, both short term operational and longer term strategic will assist in meeting the overall vision and aims.
- To improve equity of access and outcome for everyone within the network catchment population.
- To increase productivity and reduce waiting times into both surgical and non-surgical services.
- To identify opportunities to improve patient flow through services.
- To share innovation across the region.
- To identify health inequalities and develop plans to address these inequalities.
- To improve quality of care, autonomy, and wellbeing for patients within the network catchment population
- To ensure that the available health resource is used effectively and efficiently, providing best value for every health pound.
Expected objectives of the Gender Service MCN:
- Map the current patient pathway and data flow.
- Agree how to measure clinical performance / outcomes.
- Develop a detailed regional clinical pathway.
- Develop new ways of working to meet the national specification which improve productivity and patient flow.
- Robust governance processes and protocols in place.
- Understand the demand and capacity required going forward.
- Workforce requirements to deliver the pathway agreed and recruitment strategy in place.
- Contractual arrangements to be reviewed and evolve as necessary.
- The network board will agree an annual workplan with its commissioners. This will reflect national, regional and local priorities taking account of the resources available to support delivery. The workplan will describe its expected deliverables and benefits.
Job description
Job responsibilities
The MCN will focus on priority service areas to reduce variation of access and improve patient care.
Key requirements are:
Clear management arrangements
Defined structure, leadership, and accountability
Professionals working collaboratively across boundaries to deliver agreed clinically led model of care.
Clear statement of specific clinical service improvements, e.g. workplan
Use of documented evidence base
Multi-disciplinary/multi-professional with patient representation
Quality Assurance Programme
Develop Continuing Professional Development education and training programmes.
Ensure all health professionals participate in audits and research as required.
Explore the potential for better value for money
The networks objectives, both short term operational and longer term strategic will assist in meeting the overall vision and aims.
- To improve equity of access and outcome for everyone within the network catchment population.
- To increase productivity and reduce waiting times into both surgical and non-surgical services.
- To identify opportunities to improve patient flow through services.
- To share innovation across the region.
- To identify health inequalities and develop plans to address these inequalities.
- To improve quality of care, autonomy, and wellbeing for patients within the network catchment population
- To ensure that the available health resource is used effectively and efficiently, providing best value for every health pound.
Expected objectives of the Gender Service MCN:
- Map the current patient pathway and data flow.
- Agree how to measure clinical performance / outcomes.
- Develop a detailed regional clinical pathway.
- Develop new ways of working to meet the national specification which improve productivity and patient flow.
- Robust governance processes and protocols in place.
- Understand the demand and capacity required going forward.
- Workforce requirements to deliver the pathway agreed and recruitment strategy in place.
- Contractual arrangements to be reviewed and evolve as necessary.
- The network board will agree an annual workplan with its commissioners. This will reflect national, regional and local priorities taking account of the resources available to support delivery. The workplan will describe its expected deliverables and benefits.
Person Specification
Training and Qualifications
Essential
- Educated to masters level or equivalent experience
- Evidence of significant continuing professional development
- Project or Programme Management qualification
Knowledge and Skills
Essential
- Demonstrate examples of positive impact change delivered via programmes
- Ability to influence and secure positive change within an organisation
- Lead in the production of key reports and papers
- Analysing and resolving delivery issues
- Ensure effective systems in place to monitor, manage and mitigate risks
- Create a clear plan and prioritise workloads and resource them in response to changing demands
- Ability to work across / provide leadership to various projects and programmes at the same time
Desirable
- Adaptability, flexibility and ability to cope with uncertainty and change
Experience
Essential
- Working across organisations boundaries / partner organisations
- Significant experience of delivering programmes and projects in complex environments / with collaborative decision making groups
- Successful comms and engagement with the public, service users, staff and other stakeholders
- Significant experience of change management, service improvement
- Managing and motivating a team and reviewing performance
- Experience of coproduction in projects
Desirable
- Experience of working within Mental Health
Person Specification
Training and Qualifications
Essential
- Educated to masters level or equivalent experience
- Evidence of significant continuing professional development
- Project or Programme Management qualification
Knowledge and Skills
Essential
- Demonstrate examples of positive impact change delivered via programmes
- Ability to influence and secure positive change within an organisation
- Lead in the production of key reports and papers
- Analysing and resolving delivery issues
- Ensure effective systems in place to monitor, manage and mitigate risks
- Create a clear plan and prioritise workloads and resource them in response to changing demands
- Ability to work across / provide leadership to various projects and programmes at the same time
Desirable
- Adaptability, flexibility and ability to cope with uncertainty and change
Experience
Essential
- Working across organisations boundaries / partner organisations
- Significant experience of delivering programmes and projects in complex environments / with collaborative decision making groups
- Successful comms and engagement with the public, service users, staff and other stakeholders
- Significant experience of change management, service improvement
- Managing and motivating a team and reviewing performance
- Experience of coproduction in projects
Desirable
- Experience of working within Mental Health
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
