Sheffield Health and Social Care NHS Foundation Trust

Clinical Administrator

The closing date is 26 May 2025

Job summary

An exciting opportunity has arisen for a Clinical Administrator to join our established administration team in the Urgent & Crisis Service based in Sheffield.

Our team prides itself on being a group of experienced, supportive, and motivated individuals, with the ability to motivate and influence others, suggest, and implement ideas to improve service performance and efficiency.

Main duties of the job

The successful candidate will provide a comprehensive Clinical Administration support service to our multi-disciplinary team of professionals. The primary function of the role will be the initial point of contact for service users, professionals and carers contacting for mental health support and guidance. This will then lead on to the associated administrative tasks relating to these calls, which will include taking clear factual notes for inputting onto the electronic patient record, therefore listening skills are of paramount importance for the role.

You should be enthusiastic about the challenges of working in a busy environment and can remain calm under pressure. Additionally, you will need to possess excellent communication skills, be motivated, able to work independently and as part of a multidisciplinary team, and able to work with other partnership agencies.

The postholder will be expected to work on a shift pattern as follows: 0800-1600, 1000-1800, 1200-2000 and 1400-2200. Shifts will be completed as one full week of the same hours, Monday to Friday although flexibility is to be expected to cover in times of sickness absence, annual leave and study leave.

Please ensure you read the job description and person specification thoroughly to ensure you meet the criteria for application.

About us

At SHSC, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.

Details

Date posted

20 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

457-25-7208264

Job locations

Urgent & Crisis Service

The Longley Centre, Norwood Grange Drive

Sheffield

S5 7JT


Job description

Job responsibilities

The role of the Clinical Administrator within Adult Mental Health Services is an integral part of the whole administrative function and will provide an effective and efficient support service to the multi disciplinary staff teams.

Job description

Job responsibilities

The role of the Clinical Administrator within Adult Mental Health Services is an integral part of the whole administrative function and will provide an effective and efficient support service to the multi disciplinary staff teams.

Person Specification

Training & Education

Essential

  • Good standard of education at GCSE level or higher
  • RSA 3 Typing/Word processing or equivalent

Desirable

  • Knowledge of RiO (EPR)

Experience

Essential

  • Previous admin/secretarial experience gained in similar role

Desirable

  • Experience of working in and NHS/healthcare environment
  • Previous experience of working with diverse and vulnerable populations

Other

Essential

  • Able to work under pressure in a changing environment
  • Flexible & enthusiastic
  • Willingness to undertake training and personal development in line with demands of service

Desirable

  • Car driver/access to transport in case of attending training/events off site to support colleagues/managers

Knowledge & skills

Essential

  • Responsible approach to dealing with confidential issues
  • Wide range of admin skills
  • Prioritisation skills
  • Team working
  • Attention to detail

Desirable

  • Research/access information
Person Specification

Training & Education

Essential

  • Good standard of education at GCSE level or higher
  • RSA 3 Typing/Word processing or equivalent

Desirable

  • Knowledge of RiO (EPR)

Experience

Essential

  • Previous admin/secretarial experience gained in similar role

Desirable

  • Experience of working in and NHS/healthcare environment
  • Previous experience of working with diverse and vulnerable populations

Other

Essential

  • Able to work under pressure in a changing environment
  • Flexible & enthusiastic
  • Willingness to undertake training and personal development in line with demands of service

Desirable

  • Car driver/access to transport in case of attending training/events off site to support colleagues/managers

Knowledge & skills

Essential

  • Responsible approach to dealing with confidential issues
  • Wide range of admin skills
  • Prioritisation skills
  • Team working
  • Attention to detail

Desirable

  • Research/access information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sheffield Health and Social Care NHS Foundation Trust

Address

Urgent & Crisis Service

The Longley Centre, Norwood Grange Drive

Sheffield

S5 7JT


Employer's website

https://www.shsc.nhs.uk/working-us (Opens in a new tab)

Employer details

Employer name

Sheffield Health and Social Care NHS Foundation Trust

Address

Urgent & Crisis Service

The Longley Centre, Norwood Grange Drive

Sheffield

S5 7JT


Employer's website

https://www.shsc.nhs.uk/working-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Buildings & Admin Manager

Joanne Galsworthy

joanne.galsworthy@shsc.nhs.uk

01142363636

Details

Date posted

20 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

457-25-7208264

Job locations

Urgent & Crisis Service

The Longley Centre, Norwood Grange Drive

Sheffield

S5 7JT


Supporting documents

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