Job summary
The Information Rights Team Leader, based within the Information Governance team, will support the Trust to provide a coherent approach to Information Assurance and Compliance and will process information rights requests for both service users and staff ensuring compliance with statutory frameworks and timeframes including but not limited to Data Protection Act 2018/ UK GDPR, Access to Health Records Act 1990 and Freedom of information Act 2000.
To ensure the Trust's regulatory and statutory obligations are being met in relation to internal Policies and Procedures and Data Protection Act 2018, UK GDPR, and Caldicott Principles.
This role requires an individual who can multitask and provides an efficient service under pressure requiring concentration in varying depths depending on the task or situation at hand.
This post requires skills to deal with complex, upsetting and sensitive information recorded in service user records, often dealing with bereaved relatives. There is a need to be particularly cautious managing sensitive information around serious crime when liaising with the police.
Main duties of the job
The post holder will operationally manage requests coming into the Trust for information held, under the Data Protection Act 2018, Freedom of Information Act 2000 and associated legislation.
Support the Information Governance Manager in the delivery of an effective Information Assurance, Governance and Compliance service carrying out tasks and maintaining responsibilities in relation to:
- FOI & Data Protection inc SAR's
- Disclosure Advice & Support
- Training & Education compliance
About us
We are passionate about providing the very best care to the people we support, and we're looking for amazing people who share this passion to join us.
What is it that makes our Trust such a special place to work? Well, it's all about the people. Our staff, service users, carers and families all come from such diverse backgrounds and all have expertise and stories to share.
It's important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of
If you're interested in developing your career, you'll have access to a range of training and education opportunities, including apprenticeships, work experience and placements, as well as the chance to get involved in research.
We are all very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.
Job description
Job responsibilities
The post holder will:
- Lead the Information Rights team ensuring compliance with statutory deadlines through the effective management of the case management system and formation of standardised operational processes.
- Ensure that they are familiar with all access to information requests coming in to the organisation and monitor trends and issues working to resolve them or escalate where appropriate.
- Be responsible for Access to Records requests (SAR, FOI, and other related requests), ensuring they are delivered efficiently and effectively in line with Statutory requirements and national standards.
- Ensure systems and processes are in place and operational so that requests can be extracted and responded to within the statutory time frame - this will include assisting with complex access to information requests (SAR, FOI) ensuring the public interest process takes place.
- Be the first point of contact for complaints relating to access to information requests. This will involve reviewing a response and providing a decision to the requestor. Where required the post holder will support the Information Governance Manager in dealing with complex complaints involving the Information Commissioners Office.
- Line manage the Information Governance Assistant(s) and their work encompassing Freedom of Information, Subject Access to Records, Individuals Rights Requests, Records Management and all Information Governance / Data Protection matters.
- Support the development of policies and documents in line with legislation ensuring the Trust always remains compliant and up to date.
- Prepare analysis reports of performance statistics to identify trends and areas for action and improvement and provide regular reports to Senior Management colleagues and committees.
- Monitor and review completed disclosures under the Data Protection Act to ensure they observe all legislative requirements, and the relevant staff adhere to departmental policies and procedures.
- Lead on the management of the Trusts Freedom of Information Publication Scheme and FOI Disclosure Log, ensuring appropriate systems are in place to maintain its accuracy and completeness, including negotiating with stakeholders and senior staff, as well as judging the appropriate level of content and detail.
- Provide advice and training in relation to data subject/ information rights legislation and confidentiality good practice.
- Support the Information Governance Manager with the management of appeals, internal reviews and complaints, liaising with the Information Commissioners Office.
- Work flexibly to ensure that all information requests that are received by the Trust are processed lawfully. This will include liaising with other teams and departments and accessing health information in whichever media it is held.
- Be required to liaise with the management team regarding information requests which are likely to breach the statutory timescale, to provide relevant information to as to the cause and to consider solutions.
- Foster good working relationships with colleagues and where necessary arrange meetings with Clinicians or their secretaries, or Trust FOI Leads to ensure that it is appropriate to disclose information.
- Participate in IG related meetings with partner organisations in Health and Social Care related sectors.
- Be responsive to the needs of the customers of the Information Governance Department at all times and provide them with a high quality and efficient service.
- Participate in department development as appropriate and to participate in departmental meetings.
- Strictly adhere to all departmental policies with regards to processing requests for information.
- Ensure compliance with all relevant Trust policies and provide assurance on IG standards through audits
- Provide a point of contact for enquiries, handling incoming/ outgoing communications/ sensitive data/ issues from Senior Managers, staff and other organisations with empathy and in a confidential manner.
- Provide first line support and management to teams within the service as appropriate.
- Work on tasks that support the trust to achieve Data Security and Protection Toolkit (DSPT/CAF) compliance.
- Undertake any other duties and tasks as may be required, appropriate to the level of the role.
Job description
Job responsibilities
The post holder will:
- Lead the Information Rights team ensuring compliance with statutory deadlines through the effective management of the case management system and formation of standardised operational processes.
- Ensure that they are familiar with all access to information requests coming in to the organisation and monitor trends and issues working to resolve them or escalate where appropriate.
- Be responsible for Access to Records requests (SAR, FOI, and other related requests), ensuring they are delivered efficiently and effectively in line with Statutory requirements and national standards.
- Ensure systems and processes are in place and operational so that requests can be extracted and responded to within the statutory time frame - this will include assisting with complex access to information requests (SAR, FOI) ensuring the public interest process takes place.
- Be the first point of contact for complaints relating to access to information requests. This will involve reviewing a response and providing a decision to the requestor. Where required the post holder will support the Information Governance Manager in dealing with complex complaints involving the Information Commissioners Office.
- Line manage the Information Governance Assistant(s) and their work encompassing Freedom of Information, Subject Access to Records, Individuals Rights Requests, Records Management and all Information Governance / Data Protection matters.
- Support the development of policies and documents in line with legislation ensuring the Trust always remains compliant and up to date.
- Prepare analysis reports of performance statistics to identify trends and areas for action and improvement and provide regular reports to Senior Management colleagues and committees.
- Monitor and review completed disclosures under the Data Protection Act to ensure they observe all legislative requirements, and the relevant staff adhere to departmental policies and procedures.
- Lead on the management of the Trusts Freedom of Information Publication Scheme and FOI Disclosure Log, ensuring appropriate systems are in place to maintain its accuracy and completeness, including negotiating with stakeholders and senior staff, as well as judging the appropriate level of content and detail.
- Provide advice and training in relation to data subject/ information rights legislation and confidentiality good practice.
- Support the Information Governance Manager with the management of appeals, internal reviews and complaints, liaising with the Information Commissioners Office.
- Work flexibly to ensure that all information requests that are received by the Trust are processed lawfully. This will include liaising with other teams and departments and accessing health information in whichever media it is held.
- Be required to liaise with the management team regarding information requests which are likely to breach the statutory timescale, to provide relevant information to as to the cause and to consider solutions.
- Foster good working relationships with colleagues and where necessary arrange meetings with Clinicians or their secretaries, or Trust FOI Leads to ensure that it is appropriate to disclose information.
- Participate in IG related meetings with partner organisations in Health and Social Care related sectors.
- Be responsive to the needs of the customers of the Information Governance Department at all times and provide them with a high quality and efficient service.
- Participate in department development as appropriate and to participate in departmental meetings.
- Strictly adhere to all departmental policies with regards to processing requests for information.
- Ensure compliance with all relevant Trust policies and provide assurance on IG standards through audits
- Provide a point of contact for enquiries, handling incoming/ outgoing communications/ sensitive data/ issues from Senior Managers, staff and other organisations with empathy and in a confidential manner.
- Provide first line support and management to teams within the service as appropriate.
- Work on tasks that support the trust to achieve Data Security and Protection Toolkit (DSPT/CAF) compliance.
- Undertake any other duties and tasks as may be required, appropriate to the level of the role.
Person Specification
Knowledge and Skills
Essential
- Ability to work to tight deadlines and meet targets
- Excellent understanding of the Data Protection Act 2018 Information Rights and Freedom of Information Act 2000
- Proven effective communication skills both verbally and written with attention to detail.
- Proven use of office systems, with advanced use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel
- Excellent planning and organisational skills
- Excellent facilitation, influencing and conflict resolution skills
- Ability to work under pressure to a high standard of output
- Able to manage complex workloads, multi-task in complex and sensitive environments
- Excellent interpersonal skills with the ability to communicate with a wide range of individuals including staff and service users.
- Ability to communicate effectively on complex and sensitive matters
- Able to establish positive relationships and mutual respect.
- The ability to prioritise and balance a range of competing tasks to deliver to agreed timescales.
- Adept at both negotiation and persuasion.
- Proven track record of supporting and developing others.
- Highly professional and flexible attitude to work
Desirable
- Ability to develop and deliver training programmes
Training and Qualifications
Essential
- Educated to Degree Level or equivalent relevant experience
- GCSE or equivalent in English & Maths
- Ability and willingness to undertake additional personal training relevant to role.
Desirable
- Management qualification
- Project Management qualification such as Prince 2 or equivalent
- Formal Recognised Qualifications (ISEB or equivalent) in Data Protection and/or Freedom of Information.
Experience
Essential
- A minimum of 3 years working in a complex Information Governance environment
- Experience in managing staff - including performance management, managing sickness absence and disciplinary issues, managing resource and financial budgets.
- Experience of working within a public sector setting
- Experience of processing FOI Requests and associated Internal Reviews/completion of Public interest Tests
- Experience of Subject Access Request processing under the Data Protection Act 2018.
- Provision of subject matter advice to the wider Trust/organisation
- Team working
- Experience of working with Health Records and knowledge & understanding of current records management guidance
- Experience of working in a customer focused environment
Desirable
- NHS Experience in IG
- Experience of using Clinical Systems/EPR
Person Specification
Knowledge and Skills
Essential
- Ability to work to tight deadlines and meet targets
- Excellent understanding of the Data Protection Act 2018 Information Rights and Freedom of Information Act 2000
- Proven effective communication skills both verbally and written with attention to detail.
- Proven use of office systems, with advanced use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel
- Excellent planning and organisational skills
- Excellent facilitation, influencing and conflict resolution skills
- Ability to work under pressure to a high standard of output
- Able to manage complex workloads, multi-task in complex and sensitive environments
- Excellent interpersonal skills with the ability to communicate with a wide range of individuals including staff and service users.
- Ability to communicate effectively on complex and sensitive matters
- Able to establish positive relationships and mutual respect.
- The ability to prioritise and balance a range of competing tasks to deliver to agreed timescales.
- Adept at both negotiation and persuasion.
- Proven track record of supporting and developing others.
- Highly professional and flexible attitude to work
Desirable
- Ability to develop and deliver training programmes
Training and Qualifications
Essential
- Educated to Degree Level or equivalent relevant experience
- GCSE or equivalent in English & Maths
- Ability and willingness to undertake additional personal training relevant to role.
Desirable
- Management qualification
- Project Management qualification such as Prince 2 or equivalent
- Formal Recognised Qualifications (ISEB or equivalent) in Data Protection and/or Freedom of Information.
Experience
Essential
- A minimum of 3 years working in a complex Information Governance environment
- Experience in managing staff - including performance management, managing sickness absence and disciplinary issues, managing resource and financial budgets.
- Experience of working within a public sector setting
- Experience of processing FOI Requests and associated Internal Reviews/completion of Public interest Tests
- Experience of Subject Access Request processing under the Data Protection Act 2018.
- Provision of subject matter advice to the wider Trust/organisation
- Team working
- Experience of working with Health Records and knowledge & understanding of current records management guidance
- Experience of working in a customer focused environment
Desirable
- NHS Experience in IG
- Experience of using Clinical Systems/EPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
