Job summary
An exciting opportunity has arisen for a senior administrator to work the Camden and Islington NHS Talking Therapies Service.
The successful candidate will have proven administrative skills and complete a range of administrative tasks to support the clinical team including processing referrals, booking appointments, reception duty, answering the phone, dealing with emails, liaising with patients, GPs and multi-disciplinary teams. Knowledge of using the IAPTUS and Rio EPR systems is desirable.
The role will also include coordination of a small number of administrators and other senior administration tasks to provide support to the clinical teams.
The postholder will be experienced, dedicated, reliable, proactive, and a flexible individual who is assertive and take the initiative in anticipating the needs of their teams.
Will demonstrate a high level of prioritising and organisational skills and be able to use initiative as required, and to organise their own workload to meet Trust and local requirements, adjusting priorities as necessary in negotiation with the department and administration managers.
Should be able to work at pace and autonomously as well as part of a team. Along with being able to demonstrate good excel skills, verbal, and written communication skills. You will also bring experience of providing an excellent service to patients.
Main duties of the job
Working closely with the administration manager to provide a full range of administrative support to the clinical team, including processing referrals, booking appointments, reception duty, answering the phone, dealing with emails, liaising with patients, GPs and multi-disciplinary teams, maintenance of the service information management system IAPTUS, stationery order, site health and safety coordination and other miscellaneous tasks as directed by the admin manager.
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
- We will provide consistently high-quality care closer to home.
- With our partners in North London and each borough we will ensure equity of outcome for all
- We will offer great places to work, providing staff with supportive environment to deliver outstanding care
Why NLFT?
- We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
- We promote flexible working and support staff with a range of health and wellbeing initiatives.
- NHS Discounts, generous annual leave and NHS pension scheme
- Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Job description
Job responsibilities
To provide a full range of high-quality administrative secretarial support to the service line teams
To implement relevant high quality office systems and exploit the use of IT, in conjunction with the team manager and in liaison with the administration manager as appropriate.
To accurately maintain all relevant service user data systems in a timely manner in accordance with Trust and local standards.
To manage diaries of allocated managers/professionals appropriately.
To use initiative appropriately to deal with and prioritise post and telephone calls.
To deal with all administrative duties to support the operation of the service line.
To obtain, create and maintain service user case notes in line with national standards such as Clinical Negligence Scheme for Trusts (CNST) and Trust and local policies.
To liaise with the Trust Information Governance Team and service Clinical Lead about Subject Access Requests to Records queries if required.
To arrange and service meetings as necessary including the taking of minutes.
To ensure adequate stocks of stationery, supplies and forms are maintained and used cost effectively within the department, liaising as appropriate with the appropriate Line Manager about orders and ordering in line with local procedures.
To provide, in conjunction with other administration staff, cross cover for other administrators/clinical support workers during periods of heavy work pressure or absence.
To implement and follow relevant polices relating to secretarial and administrative duties.
Job description
Job responsibilities
To provide a full range of high-quality administrative secretarial support to the service line teams
To implement relevant high quality office systems and exploit the use of IT, in conjunction with the team manager and in liaison with the administration manager as appropriate.
To accurately maintain all relevant service user data systems in a timely manner in accordance with Trust and local standards.
To manage diaries of allocated managers/professionals appropriately.
To use initiative appropriately to deal with and prioritise post and telephone calls.
To deal with all administrative duties to support the operation of the service line.
To obtain, create and maintain service user case notes in line with national standards such as Clinical Negligence Scheme for Trusts (CNST) and Trust and local policies.
To liaise with the Trust Information Governance Team and service Clinical Lead about Subject Access Requests to Records queries if required.
To arrange and service meetings as necessary including the taking of minutes.
To ensure adequate stocks of stationery, supplies and forms are maintained and used cost effectively within the department, liaising as appropriate with the appropriate Line Manager about orders and ordering in line with local procedures.
To provide, in conjunction with other administration staff, cross cover for other administrators/clinical support workers during periods of heavy work pressure or absence.
To implement and follow relevant polices relating to secretarial and administrative duties.
Person Specification
Skills
Essential
- IT Skills, including MS Office Packages
- Accurate entry & retrieval of information on database systems, such as IAPTus
Desirable
Experience
Essential
- 2 Years Secretarial Experience
- 2 Years Experience of Customer Care
Desirable
- Administrative Experience
Qualifications
Essential
- GCSE or equivalent in Maths and English
- HNC Level in administration or equivalent experience
Desirable
- Interest in continuing professional development
Person Specification
Skills
Essential
- IT Skills, including MS Office Packages
- Accurate entry & retrieval of information on database systems, such as IAPTus
Desirable
Experience
Essential
- 2 Years Secretarial Experience
- 2 Years Experience of Customer Care
Desirable
- Administrative Experience
Qualifications
Essential
- GCSE or equivalent in Maths and English
- HNC Level in administration or equivalent experience
Desirable
- Interest in continuing professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
