Job summary
Apprenticeship Team Administrator - please only apply if you are happy to be on a 12-18 Apprenticeship scheme, this will require you to complete studying/training as part of your role.
To provide high-quality reception, front of house, clerical and administrative service to patients, service users, carers and anyone who access the Trust services.
The post holder will:
Put the needs of our patients and their carers first, and involve them fully in their care
Show kindness and compassion in all aspects of the care we provide
Behave with honesty, integrity and openness
Create a safe, friendly and caring environment, where people are treated with respect, courtesy and dignity
Strive for excellence, recognising achievements and valuing hard work
Support our staff to be the best that they can be
Main duties of the job
To provide a high quality administrative, clerical and reception service for patients and their carers who access the Trust services in an inpatient environment.
The post holder will encompass regular telephone liaison with external agencies.
You will be required to use your initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires.
Your duties will encompass regular liaison regarding the keeping of the appointments diary typing of letters and reports, taking and transcribing minutes at meetings as necessary, telephone liaison as necessary with external agencies and making appointments at the request of the service. You will assist in the maintenance of records, filing, and photocopying and any duties essential to the comprehensive administration support service you will provide.
The post holder will be an active member and contribute to the effective operation of a multi-disciplinary team.
Your dealings with matters relating to clients and staff is of a highly confidential nature and should not be divulged to another or discussed with other colleagues other than as necessary within the context of your role.
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.Our Five-Year Strategy:
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We will provide consistently high-quality care closer to home.
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With our partners in North London and each borough we will ensure equity of outcome for all
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We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
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We will be more effective as an organisation by pioneering research, quality improvement and technology.
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Job description
Job responsibilities
To participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the administration department.
To undertake on-going personal development through participation in appraisal and supervision, attend and undertake relevant training identified.
To plan and coordinate their workload to ensure all deadlines are met and objectives achieved.
To ensure good working relationships with all staff within the organisation and external agencies.
To refer issues that arise appropriately, including enquiries or complaints from members of the public and patients.
You may be exposed to challenging and aggressive service users requiring use of mental and emotional effort in which case your first point of call will be the Service Manager and your direct Line Manager
This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.
Job description
Job responsibilities
To participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the administration department.
To undertake on-going personal development through participation in appraisal and supervision, attend and undertake relevant training identified.
To plan and coordinate their workload to ensure all deadlines are met and objectives achieved.
To ensure good working relationships with all staff within the organisation and external agencies.
To refer issues that arise appropriately, including enquiries or complaints from members of the public and patients.
You may be exposed to challenging and aggressive service users requiring use of mental and emotional effort in which case your first point of call will be the Service Manager and your direct Line Manager
This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.
Person Specification
Training and Experience
Essential
Experience
Essential
- Good knowledge and proficiency of Microsoft Packages to include Word, Excel, Powerpoint and Outlook
- Ability to plan, Prioritise and organise a number of activities to support teams
- Ability to work on own initiative
Skills and Ability
Essential
- To have an understanding of administration
Person Specification
Training and Experience
Essential
Experience
Essential
- Good knowledge and proficiency of Microsoft Packages to include Word, Excel, Powerpoint and Outlook
- Ability to plan, Prioritise and organise a number of activities to support teams
- Ability to work on own initiative
Skills and Ability
Essential
- To have an understanding of administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
