Involvement and Engagement Facilitator

Job description

Job responsibilities

To act as the primary point of contact for engagement team, for patients/service users and carers who are involved with the Trust, or who would like to get involved.

Support the team to identify and collaborate with key organisational and local stakeholders to influence, grow and co-produce involvement and engagement opportunities.

To be responsible for engagement and involvement communications and promotion. Ensuring that information and opportunities are shared as appropriate with a wide range of stakeholders, reaching a diverse audience, to support our widening participation work.

To act as a resource to staff regarding all aspects of patient/service user and carer engagement and involvement.

To provide specialist knowledge on involvement and engagement to colleagues. Supporting them to embrace co-production and helping them to overcome barriers to involvement and new ways of working.

Use tact and sensitivity with patients/service users and carers who may share information about previous experiences, care, health conditions or protected characteristics. Or who may raise safeguarding concerns with the team.

Maintain the Trusts intranet and website to ensure it has relevant, useful and up to date information on engagement for patients/service users, carers and staff.

This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.

Person Specification

Education/Qualifications, Experience & Knowledge

Essential

• Higher level of education (e.g. NVQ Level 4/BTEC/Professional Diploma or any other qualifications of equivalent standard) or equivalent relevant experience
• Diploma in project management, communications, digital marketing or other similar qualification or experience
• Experience of pro-active customer or patient engagement or involvement or Customer Care
• Knowledge of mental health services and service user/carer engagement
• Lived experience of mental health issues and treatment and/or of being a carer.
• Experience of obtaining feedback from customers, including use of surveys
• Provision of administrative support

Desirable

• Degree or equivalent experience
• Work experience in any health or social care setting

Skills & Abilities

Essential

• IT skills in Microsoft Office, including Word, PowerPoint, Excel
• Use of databases
• Excellent communications skills including discretion, negotiation, and persuasion with the ability to communicate sensitively and effectively.
• Use of online meeting platforms such as Microsoft Teams or Zoom
• Development and maintenance of project or team processes
• Interpersonal skills
• Influencing and negotiation skills

Personal Qualities

Essential

• 'Can do' attitude to work
• Flexibility
• Friendly disposition/easy to engage with
• Embrace diversity and inclusion
• High level of autonomy and can work on own initiative without direction.
• Demonstrated commitment to a Trauma Informed Approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

455 North London NHS Foundation Trust

Address

St Pancras Hospital

St Pancras Way

Camden

NW1 0PE

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)