Job summary
The hospital receptionist role will provide an efficient, effective and high quality administration reception support to health and social care professionals, service users and members of the public.
This is an exciting opportunity to be a part of a growing team. You will provide vital support to our clinical teams whilst maintaining front line contact with our patients and service users.
This part time role, 23 hours will mainly be required to work evening and weekend shifts at Lynfield Mount Reception.
Closing Date - 28th January 2026
Shortlisting - 29th January 2026
Interview - 6th February 2026
Main duties of the job
Are you an administrator looking for a new role within a fast paced and multi-disciplined team?
We are looking for an enthusiastic, highly motivated receptionist to join our dynamic admin team working at Lynfield Mount Hospital.
The successful applicant will support the hospital reception team dealing with enquiries from patients, service users, families, and clinical staff. This role will involve taking responsibility for the service reception, whilst providing vital support to a variety of teams. Applicants should be courteous, proactive and not afraid of a fast passed working environment.
The role would be ideal for those with experience of patient and service user contact, an excellent telephone manner and a strong administration focus. Comprehensive training will be provided to the right person.
Shift pattern will include working shifts. These will be morning and evening shifts, between 6:30 - 10pm including Saturdays and Sundays,
Example of shift pattern: 3pm -10pm Thursday and Friday. 6:30am - 10am & 6:30pm - 9:30pm Saturday and Sundays. These hours are dependent on service needs.
About us
Everything we do is underpinned by our core values: -
We Care - We act with respect and empathy, and always value difference
We Listen - We understand people's views and respond to their individual needs
We Deliver - We develop and provide excellent services and support our partners
We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including :
Increase mileage rates for > 3500
A wide range of health and wellbeing support packages
A range of internal and external development and learning opportunities
Plus many more.
We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.
BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.
The Trust reserves the right to close this position early if a significant number of applications are received.
Job description
Job responsibilities
Please read the attached Job description and person specification for further details about this role.
Right to Work in the UK
Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.
Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.
Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.
As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.
Job description
Job responsibilities
Please read the attached Job description and person specification for further details about this role.
Right to Work in the UK
Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.
Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.
Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.
As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.
Person Specification
Qualifications
Essential
- Level 3 qualification in relevant field or equivalent level of Experience. (e.g GSCE A-C - or NVQ Level 3)
- GCSE Maths and English
Desirable
- ECDL or equivalent
- Numeracy Skills
Experience
Essential
- Data inputting experience
- Experience of general office systems & processes
- Experience of call handling / switchboard
- Customer service experience
- Demonstrated ability to assess and respond to multifaceted service challenges, applying sound judgment and problem-solving skills to achieve effective outcomes
Desirable
- Experience of working in a bust administrative role
- Experience of front of house customer facing role
- NHS and/or mental health experience
- Experience of training staff
Knowledge
Essential
- Understanding of confidentiality and how to maintain this
- Knowledge of office systems and processes
- Working knowledge of Microsoft Office software
- Knowledge of receiving visitors / telephone callers and taking accurate messages
Skills
Essential
- Ability to communicate clearly, both verbally and written, (articulate, meaningful, legible) with patients and members of the public
- Ability to communicate effectively in emotional/stressful circumstances/where there are barriers to communication due to language differences or mental health needs
- Ability to demonstrate tact and understanding where individuals may be angry or upset
- Time management skills
- Ability to work under pressure and meet weekly, monthly, quarterly and annual financial deadlines/ timetables
- Ability to work as part of a team, sharing knowledge and training
- Organisational skills and the ability to prioritise workload and work on own initiative within procedures and with supervision
Attitude / Approach
Essential
- Positive, motivated and enthusiastic.
- To build rapport, engage and develop positive relationships.
- Punctual and professional.
- Required to work with minimal supervision during out of hours shifts
- Flexible in approach to supporting colleagues and the service.
General
Essential
- Able to work outside of normal office hours including evenings and weekends
- BDCT requires all its staff and prospective employees to carry out your duties in line with Trust Equality policies and procedures, including relevant legislation, to deliver and promote equity of access to healthcare and equality of opportunity at work at all times.
Person Specification
Qualifications
Essential
- Level 3 qualification in relevant field or equivalent level of Experience. (e.g GSCE A-C - or NVQ Level 3)
- GCSE Maths and English
Desirable
- ECDL or equivalent
- Numeracy Skills
Experience
Essential
- Data inputting experience
- Experience of general office systems & processes
- Experience of call handling / switchboard
- Customer service experience
- Demonstrated ability to assess and respond to multifaceted service challenges, applying sound judgment and problem-solving skills to achieve effective outcomes
Desirable
- Experience of working in a bust administrative role
- Experience of front of house customer facing role
- NHS and/or mental health experience
- Experience of training staff
Knowledge
Essential
- Understanding of confidentiality and how to maintain this
- Knowledge of office systems and processes
- Working knowledge of Microsoft Office software
- Knowledge of receiving visitors / telephone callers and taking accurate messages
Skills
Essential
- Ability to communicate clearly, both verbally and written, (articulate, meaningful, legible) with patients and members of the public
- Ability to communicate effectively in emotional/stressful circumstances/where there are barriers to communication due to language differences or mental health needs
- Ability to demonstrate tact and understanding where individuals may be angry or upset
- Time management skills
- Ability to work under pressure and meet weekly, monthly, quarterly and annual financial deadlines/ timetables
- Ability to work as part of a team, sharing knowledge and training
- Organisational skills and the ability to prioritise workload and work on own initiative within procedures and with supervision
Attitude / Approach
Essential
- Positive, motivated and enthusiastic.
- To build rapport, engage and develop positive relationships.
- Punctual and professional.
- Required to work with minimal supervision during out of hours shifts
- Flexible in approach to supporting colleagues and the service.
General
Essential
- Able to work outside of normal office hours including evenings and weekends
- BDCT requires all its staff and prospective employees to carry out your duties in line with Trust Equality policies and procedures, including relevant legislation, to deliver and promote equity of access to healthcare and equality of opportunity at work at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
