Job summary
This is a staff bank post open to current staff bank employees and those wanting to join us. The service is looking for an IT officer for up to 37.5 hours per week as cover until 31st March 2026.
Working within a Service Management Framework as part of the Digital Service Team you will provide first- and second-line fault finding services and IT resolutions. The remit of the Digital Service department covers end user devices including desktop PCs, laptops, desk phones, mobile phones, tablets and underlying infrastructure.
Closing Date: 28/11/2025Shortlisting Date: 04/12/2025Interview Date: 16/12/2025
Main duties of the job
Working within a Service Management Framework as part of the Digital Service Team you will provide first- and second-line fault finding services and IT resolutions. The remit of the Digital Service department covers end user devices including desktop PCs, laptops, desk phones, mobile phones, tablets and underlying infrastructure.
Your customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone and in person.
You will support the IT Operations Team Manager to ensure high levels of Customer service are achieved and maintained and that the Service Level Agreements are met. General asset administration in required, this includes ticket monitoring and management using the service management system, external supplier portal access for device management and WEEE disposal.
This is a mobile & desk-based role and you will be expected to undertake customer visits throughout the BDCFT Sites on a Rota basis
About us
Everything we do is underpinned by our core values: -
We Care - We act with respect and empathy, and always value difference
We Listen - We understand people's views and respond to their individual needs
We Deliver - We develop and provide excellent services and support our partners
We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including :
Increase mileage rates for > 3500
A wide range of health and wellbeing support packages
A range of internal and external development and learning opportunities
Plus many more.
We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.
BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.
The Trust reserves the right to close this position early if a significant number of applications are received.
Job description
Job responsibilities
Please read the attached Job description and person specification for more details about this role.
Right to Work in the UK
Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.
Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.
As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly
Job description
Job responsibilities
Please read the attached Job description and person specification for more details about this role.
Right to Work in the UK
Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.
Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.
As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly
Person Specification
Qualifications
Essential
- G.C.S.E (or equivalent) at level C or above in the following subjects: English, Mathematics, Science
Desirable
- ITIL Service Management Foundation Certificate
- Accreditation relating to Microsoft
Training
Essential
- To be trained to a sufficient level to be able to provide break/fix intervention on: ? Laptop Computers ? Desktop Computers ? Printing Devices ? Multi-Functional Devices ? Scanning Devices ? Patching (Structured Cabling) ? Desktop Software installation and Configuration ? Basic Networking Skills Desktop/Laptop installations
Experience
Essential
- Recent up to date relevant experience in same or similar role
Person Specification
Qualifications
Essential
- G.C.S.E (or equivalent) at level C or above in the following subjects: English, Mathematics, Science
Desirable
- ITIL Service Management Foundation Certificate
- Accreditation relating to Microsoft
Training
Essential
- To be trained to a sufficient level to be able to provide break/fix intervention on: ? Laptop Computers ? Desktop Computers ? Printing Devices ? Multi-Functional Devices ? Scanning Devices ? Patching (Structured Cabling) ? Desktop Software installation and Configuration ? Basic Networking Skills Desktop/Laptop installations
Experience
Essential
- Recent up to date relevant experience in same or similar role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
