Bradford District Care NHS Foundation Trust

Patient and Carer Experience Administration Assistant

This job is now closed

Job summary

We are looking for a motivated and enthusiastic administration assistant to join our Patient and Carer Experience and Involvement Team on a temporary basis to cover a secondment. The role will involve answering telephone enquiries from patients, carers, staff and members of the public, monitoring and overseeing shared email inboxes, supporting the setting up of meetings and events and other administrative duties.

Main duties of the job

The role holder will be expected to work some days on site at our headquarters in New Mill, Saltaire, some days at home and may occasionally be asked to travel between sites and external venues to support setting up events.

About us

Everything we do is underpinned by our core values: -

We Care - We act with respect and empathy, and always value difference

We Listen - We understand people's views and respond to their individual needs

We Deliver - We develop and provide excellent services and support our partners

We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including :

A wide range of health and wellbeing support packages

A range of internal and external development and learning opportunities

Plus many more.

We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.

BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.

Date posted

22 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year £22383 per annum pro rata

Contract

Fixed term

Duration

21 months

Working pattern

Part-time

Reference number

453-23-5578418

Job locations

New Mill

Victoria Road

Saltaire

BD18 3LD

Job description

Job responsibilities

Please read the attached Job description and person specification for further details about this role.

Closing: 3rd September 2023

Interview: 15th September 2023

Job description

Job responsibilities

Please read the attached Job description and person specification for further details about this role.

Closing: 3rd September 2023

Interview: 15th September 2023

Person Specification

Qualifications and Training

Essential

GCSE English & Maths at C or above, or equivalent

Knowledge and Experience

Essential

Experience of using Microsoft Office packages
Experience of general office duties
Experience of call handling
Understanding of confidentiality and how to maintain this

Desirable

Experience of working in a busy administrative role.
Experience of customer/patient/service-user facing environment
Experience of using social-media platforms within a business/service context
Experience of dealing with petty cash

Skills and Abilities

Essential

To be able to communicate well verbally and in writing
Numerate - to be able to undertake basic calculations/information
Ability to prioritise workload

Person Specification

Qualifications and Training

Essential

GCSE English & Maths at C or above, or equivalent

Knowledge and Experience

Essential

Experience of using Microsoft Office packages
Experience of general office duties
Experience of call handling
Understanding of confidentiality and how to maintain this

Desirable

Experience of working in a busy administrative role.
Experience of customer/patient/service-user facing environment
Experience of using social-media platforms within a business/service context
Experience of dealing with petty cash

Skills and Abilities

Essential

To be able to communicate well verbally and in writing
Numerate - to be able to undertake basic calculations/information
Ability to prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradford District Care NHS Foundation Trust

Address

New Mill

Victoria Road

Saltaire

BD18 3LD

Employer's website

https://www.bdct.nhs.uk/current-vacancies/ (Opens in a new tab)

Employer details

Employer name

Bradford District Care NHS Foundation Trust

Address

New Mill

Victoria Road

Saltaire

BD18 3LD

Employer's website

https://www.bdct.nhs.uk/current-vacancies/ (Opens in a new tab)