Job summary
The Dental Service provides a wide range of treatments to a diverse group of people; therefore, good interpersonal skills are required to fulfil this frontline role.
You will lead a team of receptionists, spanning five clinics, including Wisbech, Ely, Cambridge, Peterborough and Huntingdon, so good communication and teamwork skills are vital.
You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.
This is an extremely busy service offering a wide range of treatments to a diverse group of people. We, fundamentally, offer urgent care triage/treatment to those in need but our clinics include Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative.
Additional working pattern: Monday - Friday. Clinic open 12 hours per day. Shift pattern to be confirmed.
Should we receive a high number of applications we reserve the right to close this vacancy at any point after the 1th March.
Main duties of the job
The duties of the Lead Receptionist will be to lead a team of Dental Receptionists working across multiple sites.
You will provide daily planning, direction and support to aid the smooth running of the Single Point of Contact for UDC/DAC calls and face to face contact in the Cambridgeshire and Peterborough reception teams. In addition, you will support the team with call handling and reception duties during peak times.
The applicant will need to possess excellent organisational skills, be able to work well under pressure and must have the ability to work unaided and under their own initiative without direct supervision at the same time working as part of a team.
The Dental Service provides a wide range of treatments to a diverse group of people. You must possess excellent communication and people skills as some patients may present with complex needs.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description
Job responsibilities
Provide daily planning, direction and support to aid the smooth running for the Dental Service with calls and face to face contact.
To support the team with call handling and reception duties during peak times.
Support the MOS Administration Manager to collate BT Reports, analyse and present when required.
The ability to prioritise and organise own workload in an efficient and accurate manner.
To routinely monitor waiting times and escalating any concerns.
Responsibility for countywide data capture such as turned away patients.
To attend and participate in weekly/monthly meetings which support and monitor the services being delivered.
To address any issues that arise from weekly/monthly meetings, investigate and resolve.
Work alongside the other Dental Administrators to ensure sufficient cover is maintained for all services and geographical areas.
To be competent in the use of digital platforms associated with Dental and its associated functions e.g. scheduling patient appointments.
To manage Healthroster on a day-to-day basis reporting all sickness/absence and update individual shifts when necessary.
Work cohesively with team leads to ensure that rosters are planned throughout the year to ensure calls are managed efficiently and the appointment book capacity is maximised.
Responsible for dealing with day-to-day queries using own initiative to resolve issues within guidelines.
Accurately input and update data onto the Dental software.
Support dentists and surgeons with administrative work as required.
To ensure all direct reports are supported to complete Datix as required and investigate Datix as they arise.
Investigate PALS queries, signposting and resolve informal complaints.
To be responsible for managing the archiving process; from ordering to retrieval and arrangements for patients notes.
Liaising with NHS 111, HUC, GDPs and GPs to support the smooth running of the service, with picking up emails and queries.
Handle enquiries from the public, members of the dental and medical profession and other disciplines within the NHS.
Support MOS Administration Manager with any concerns or complaints that may arise.
Job description
Job responsibilities
Provide daily planning, direction and support to aid the smooth running for the Dental Service with calls and face to face contact.
To support the team with call handling and reception duties during peak times.
Support the MOS Administration Manager to collate BT Reports, analyse and present when required.
The ability to prioritise and organise own workload in an efficient and accurate manner.
To routinely monitor waiting times and escalating any concerns.
Responsibility for countywide data capture such as turned away patients.
To attend and participate in weekly/monthly meetings which support and monitor the services being delivered.
To address any issues that arise from weekly/monthly meetings, investigate and resolve.
Work alongside the other Dental Administrators to ensure sufficient cover is maintained for all services and geographical areas.
To be competent in the use of digital platforms associated with Dental and its associated functions e.g. scheduling patient appointments.
To manage Healthroster on a day-to-day basis reporting all sickness/absence and update individual shifts when necessary.
Work cohesively with team leads to ensure that rosters are planned throughout the year to ensure calls are managed efficiently and the appointment book capacity is maximised.
Responsible for dealing with day-to-day queries using own initiative to resolve issues within guidelines.
Accurately input and update data onto the Dental software.
Support dentists and surgeons with administrative work as required.
To ensure all direct reports are supported to complete Datix as required and investigate Datix as they arise.
Investigate PALS queries, signposting and resolve informal complaints.
To be responsible for managing the archiving process; from ordering to retrieval and arrangements for patients notes.
Liaising with NHS 111, HUC, GDPs and GPs to support the smooth running of the service, with picking up emails and queries.
Handle enquiries from the public, members of the dental and medical profession and other disciplines within the NHS.
Support MOS Administration Manager with any concerns or complaints that may arise.
Person Specification
Knowledge & Skills
Essential
- Experience of supervising and providing direction to others
- Advanced keyboard skills, ability to communicate through IT systems using packages such as Word, Outlook and Excel
- Good time management & organisational skills
Desirable
- Line management experience
Qualifications & Training
Essential
- GCSE, English and maths grade C and above
Desirable
- Business administration qualification
- IT Qualification or similar
Experience
Essential
- Post Holder must have a degree of experience in the field of Administration
- Sound knowledge and experience of working within an NHS practice/organisation or similar
Desirable
- Sound knowledge of generic patient software
Person Specification
Knowledge & Skills
Essential
- Experience of supervising and providing direction to others
- Advanced keyboard skills, ability to communicate through IT systems using packages such as Word, Outlook and Excel
- Good time management & organisational skills
Desirable
- Line management experience
Qualifications & Training
Essential
- GCSE, English and maths grade C and above
Desirable
- Business administration qualification
- IT Qualification or similar
Experience
Essential
- Post Holder must have a degree of experience in the field of Administration
- Sound knowledge and experience of working within an NHS practice/organisation or similar
Desirable
- Sound knowledge of generic patient software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
