Healthcare Support Worker

Job description

Job responsibilities

Main Duties and Responsibilities

To deliver care to patients, carers and their families adhering to the philosophy of family centred care.

To use a range of verbal and non-verbal communication tools to communicate effectively with patients and colleagues to progress their care. This may include patients who have cognitive impairment or difficulty communicating.

To act as a chaperone for vulnerable children and young people as per Chaperone policy.

Promote the health, comfort, dignity, privacy and quality of life for children and young people. To empathise with the patient and carer. To be sensitive to individual patient needs, expectations and cultural beliefs.

To work in conjunction with the Paediatrician to promote and facilitate transitions to adult services

To provide distraction and assist in helping children and young people with their coping strategies undergoing any procedures that they may find distressing.

Keeping the consultation and assessment rooms and other areas used by the children, young people and their families, or used by the staff on behalf of the patient, clean and orderly.

Ensure first line resuscitation equipment maintained in line with trust policy.

Assist in maintaining a clean and safe environment, disposing of clinical waste, rubbish and soiled linen appropriately and in the preparation of examination areas.

To carry out administrative duties as required e.g. photocopying / faxing / filling out lab forms / checking stationary stocks.

To ensure that all duties are carried out to the highest possible standard.

To work within the multidisciplinary Children's Community Specialist Nursing Service under the supervision of the senior case holders in order to provide individualised care to children and young people with complex and acute health needs, as specified by the childs protocols and in line with trust policies.

To provide care in the community to children and young people with complex and acute health needs for which training and competency assessment will be required.

This may include:

All procedures relating to naso-gastric feeding and careAll procedures relating to gastrostomy/jejunostomyFinger prick bloodsPhlebotomyWounds and dressings

Communication

To participate in ensuring effective communication is maintained within the team through attending regular team meetings, clinical supervision and 1 to 1 with line manager.

To complete accurate client records in line with trust policy, using electronic System 1 records and home records.

To report on child/young persons progress to the clinical team at meetings or at shorter intervals, if appropriate

To promote inter-agency working (Health, Social Services, Education and Voluntary Sector) in order to utilise all available resources in the development of projects for example child/parent held records for children with special needs.

People Management

Maintaining own personal development and requirement to take part in appraisal process.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

To maintain a safe environment including storage and disposal equipment.

To receive and participate in child protection supervision provided by qualified staff

To identify training needs and participate in personal appraisal, objective setting and review.

Participate in approved research projects as appropriate

Participate in Team Development Days

Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.

The post holder must participate in clinical and safeguarding audits as required

Provide patients and their families /carers with information on standards they should expect from the team

Participate in Clinical & Safeguarding supervision on a regular basis

The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications & Training

Essential

• NVQ Level 2/Completed Care Certificate
• Demonstrates experience of working in a healthcare setting.

Desirable

• NVQ level 3 or willingness to undertake.

Experience

Essential

• Confidence to work independently
• Previous care experience
• Clinical skills
• Ability to safeguard and promote the welfare of children and young people/vulnerable adults

Desirable

• Experience working in hospital or community setting with children and young people with complex needs/disabilities
• Shows a realistic appreciation of the challenges of working with children and young people/vulnerable adults
• Can demonstrate how they have promoted 'best practice

Knowledge & Skills

Essential

• Able to demonstrate commitment to high quality care and service provision.
• Basic and theoretical knowledge of care
• Accepts responsibility and accountability for own work and can define the responsibilities of others
• Recognises the limits of own authority within the role

Desirable

• Certified competency in phlebotomy
• Previous experience of working in a multi-disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cambridgeshire Community Services NHS Trust

Address

The Oaktree Centre/The Peacock Centre

Huntingdon/Cambridge

PE29 7HN

Employer's website

https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)