Job summary
The Dental Service provides a wide range of treatments to a diverse group of people; therefore, good interpersonal skills are required to fulfil this frontline role.
You will be part of a team of Receptionists across Suffolk and Cambridgeshire so good communication and teamwork skills are vital.
You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.
This is an extremely busy service offering a wide range of treatments to a diverse group of people. Our clinics in Suffolk offer Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative.
Should we receive a high number of applications we reserve the right to close this vacancy at any point after13th January 2026.
Main duties of the job
Responsible for the effective running of the dental reception, dealing with enquiries and arranging and confirming appointments, both face to face and via telephone, interpreting as necessary the needs of both patients and clinicians enabling situations to be dealt with promptly and efficiently.
Responsible for printing confirmation letters.
Ensuring effective processing of patient information, preparing and maintaining patient records, ensuring that all letters and correspondence relating to patient care and treatment is filed accurately.
Managing the re-booking of any appointments via telephone.
Maintain the waiting room by replenishing information leaflets and ensuring that all relevant literature is up to date and current.
Work proactively as part of the team to complete reception tasks and deadlines to enable the service to perform efficiently.
Maintain the appointment system to ensure that surgery time is utilised appropriately.
Record referral and communication correspondence in the patient's notes and action according.
Obtain and retrieve records, as requested, liaising with patients, staff, health professionals or outside agencies as required.
Prioritise own workload and when required work independently managing the department administration and provide appropriate advice.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description
Job responsibilities
To undertake reception duties and liaise and interact with service users and colleagues effectively.
Responsible for providing nonclinical information when dealing with day-to-day queries from patients and healthcare professionals.
Answer and deal with both face-to-face and telephone enquiries in a tactful and professional manner, recording any messages efficiently and passing them to the relevant individual in an appropriate and timely manner.
Meet and greet patients and advise them of any excessive delays and any other relevant information.
Responsibility for liaising and booking of interpreting services ensuring patients with identified communication barriers are suitably represented at dental appointments.
Required to be able to communicate well with patients with challenging behaviour, including those with special needs, together with carers and other health professionals.
To handle all monies taken as payment for dental treatment and responsible for cashing up/banking payments at the end of the day.
Run a debtors list on a monthly basis and collect charges as appropriate
Support with the process of the management of banking and maintaining a float and excel spreadsheet.
To work flexibly to manage calls across dental sites and services, to be part of the support team in providing cover for absences or when there is high demand for administrative support.
Maintain own professional development and requirement to take part in appraisal and Knowledge and Skills Framework (KSF) process.
Be aware of and adhere to Trust policies and procedures and compliance with NHS code of conduct.
Job description
Job responsibilities
To undertake reception duties and liaise and interact with service users and colleagues effectively.
Responsible for providing nonclinical information when dealing with day-to-day queries from patients and healthcare professionals.
Answer and deal with both face-to-face and telephone enquiries in a tactful and professional manner, recording any messages efficiently and passing them to the relevant individual in an appropriate and timely manner.
Meet and greet patients and advise them of any excessive delays and any other relevant information.
Responsibility for liaising and booking of interpreting services ensuring patients with identified communication barriers are suitably represented at dental appointments.
Required to be able to communicate well with patients with challenging behaviour, including those with special needs, together with carers and other health professionals.
To handle all monies taken as payment for dental treatment and responsible for cashing up/banking payments at the end of the day.
Run a debtors list on a monthly basis and collect charges as appropriate
Support with the process of the management of banking and maintaining a float and excel spreadsheet.
To work flexibly to manage calls across dental sites and services, to be part of the support team in providing cover for absences or when there is high demand for administrative support.
Maintain own professional development and requirement to take part in appraisal and Knowledge and Skills Framework (KSF) process.
Be aware of and adhere to Trust policies and procedures and compliance with NHS code of conduct.
Person Specification
Qualifications and Training
Essential
- GCSE, English and maths grade C and above or equivalent
Desirable
- Post holder must have sound knowledge and experience of working within an NHS practice/organisation
Knowledge and Skills
Essential
- Excellent communication/interpersonal skills.
- Effectively prioritises and co-ordinates own work.
Experience
Essential
- Good time management
- Standard keyboard skills, ability to communicate through IT systems using packages such as Word, outlook and excel.
Person Specification
Qualifications and Training
Essential
- GCSE, English and maths grade C and above or equivalent
Desirable
- Post holder must have sound knowledge and experience of working within an NHS practice/organisation
Knowledge and Skills
Essential
- Excellent communication/interpersonal skills.
- Effectively prioritises and co-ordinates own work.
Experience
Essential
- Good time management
- Standard keyboard skills, ability to communicate through IT systems using packages such as Word, outlook and excel.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
