Job summary
We are offering a great opportunity for an experienced administrator to join our exciting, dynamic and expanding children's mental health service, in an 'Outstanding' rated NHS Trust.
This full-time, permanent post sits within our Peterborough Mental Health Support Teams based at Cygnet Park in Peterborough.
The role can be a blend of office-based and remote working, with a minimum requirement of one day in the office per week. In addition, you would also be expected to attend the office to complete any ad-hoc duties as required, sometimes at short notice.
There can be some flexibility with working hours. For remote working, all necessary IT equipment will be provided to support this.
This is an exciting opportunity to be a part of growing, innovative service.
This is a Hybrid Working position with requirement for office working on a minimum of one day per week for team meetings plus additional office based working as required.
Should we receive a high number of applications, we reserve the right to close the advert after 6th October 2025.
Main duties of the job
The role provides administrative support to our Mental Health Support Teams and will include working alongside our growing administration team. The ideal candidate will be an organised and experienced administrator with the ability to work within a busy team environment. Strong communication skills are essential.
If you feel you have the skills and experience for this post we would love to hear from you!
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description
Job responsibilities
The Mental Health Support Team Administrator role will provide full administrative support to our MHSTs. This will require you to be comfortable carrying out a range of duties, some which may be at short notice. Tasks will include:
- Providing administrative support for the MHST, including taking minutes, writing letters, formatting and proofreading clinical letters, booking rooms, organising meetings and organising the team;
- Supporting and managing the patient referral process for the team;
- Using our electronic patient management system (SystmOne) to register, process, check, update and discharge patients;
- Maintaining and updating accurate patient records in accordance with standard operating procedures including scanning, filing, and typing;
- Implementing processes and practices to ensure best practice within your team and the wider service;
- Ensuring all contact details are kept up to date;
- Producing information and data relating to the services relating to this department, as required;
- Answering and directing phone calls and emails;
The Mental Health Support Team Administrator is required to:
- Demonstrate excellent IT skills across Microsoft Office applications and attention to detail;
- Prioritise their own workload and be organised to meet deadlines and the needs of their team and the wider service;
- Work on their own initiative and demonstrate a willingness to help others as a key member of the team. Therefore, the ability to demonstrate empathy and respect for others, build effective relationships, and have a flexible approach to work is essential;
- Demonstrate excellent verbal and written communication skills, with a friendly and professional manner;
- Fully understand and work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared;
Job description
Job responsibilities
The Mental Health Support Team Administrator role will provide full administrative support to our MHSTs. This will require you to be comfortable carrying out a range of duties, some which may be at short notice. Tasks will include:
- Providing administrative support for the MHST, including taking minutes, writing letters, formatting and proofreading clinical letters, booking rooms, organising meetings and organising the team;
- Supporting and managing the patient referral process for the team;
- Using our electronic patient management system (SystmOne) to register, process, check, update and discharge patients;
- Maintaining and updating accurate patient records in accordance with standard operating procedures including scanning, filing, and typing;
- Implementing processes and practices to ensure best practice within your team and the wider service;
- Ensuring all contact details are kept up to date;
- Producing information and data relating to the services relating to this department, as required;
- Answering and directing phone calls and emails;
The Mental Health Support Team Administrator is required to:
- Demonstrate excellent IT skills across Microsoft Office applications and attention to detail;
- Prioritise their own workload and be organised to meet deadlines and the needs of their team and the wider service;
- Work on their own initiative and demonstrate a willingness to help others as a key member of the team. Therefore, the ability to demonstrate empathy and respect for others, build effective relationships, and have a flexible approach to work is essential;
- Demonstrate excellent verbal and written communication skills, with a friendly and professional manner;
- Fully understand and work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared;
Person Specification
Qualifications & Training
Essential
- Educated to NVQ 3 level or equivalent or equivalent relevant experience
Experience
Essential
- Administration experience
- Experience of collating and monitoring data
- Experience of prioritising work autonomously
- Use of Microsoft Office Applications
Desirable
- Use of SystmOne
- Experience of working as an administrator within the NHS
- Experience of using ESR
- Experience of using Health Roster
Knowledge & Skills
Essential
- Excellent communication skills, with a friendly professional manner
- Confident computer literacy including word and excel in order to type letters and create and update databases
- Working knowledge of outlook
- Ability to work under own initiative, be able to prioritise work and be well organised
- Good attention to detail and ability to check own work.
Desirable
- Familiarity with the use of SystmOne computer system and adding notes to patient records
Person Specification
Qualifications & Training
Essential
- Educated to NVQ 3 level or equivalent or equivalent relevant experience
Experience
Essential
- Administration experience
- Experience of collating and monitoring data
- Experience of prioritising work autonomously
- Use of Microsoft Office Applications
Desirable
- Use of SystmOne
- Experience of working as an administrator within the NHS
- Experience of using ESR
- Experience of using Health Roster
Knowledge & Skills
Essential
- Excellent communication skills, with a friendly professional manner
- Confident computer literacy including word and excel in order to type letters and create and update databases
- Working knowledge of outlook
- Ability to work under own initiative, be able to prioritise work and be well organised
- Good attention to detail and ability to check own work.
Desirable
- Familiarity with the use of SystmOne computer system and adding notes to patient records
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
