Job summary
Are you looking to pursue a career in the NHS?
Do you have good admin skills along with excellent customer service?
Then this opportunity is what you've been looking for.
You will need:
GCSE in Maths and English or equivalent
Good all round admin and PC skills, but we are not looking for expert
Knowledge of NHS systems desirable
Excellent people skills, and ability to communicate at all levels
Ability to work to tight deadlines
We offer:
Further training and development
Flexible working, with emphasis on health and wellbeing
Excellent benefits
If this is of interest please read the job description fully to ensure you meet the criteria and then apply.
Should we receive a high volume of applications we reserve the right to close this vacancy at any point after the 24th July.
Main duties of the job
Meet and greet clients.
Franking post and reception cover.
General administrative tasks including photocopying, printing, managing post, scanning documents to records, preparation of information packs and paperwork, restocking equipment, merging and printing letters, maintaining service contact lists, etc.
Support with management of archived records including organisation of records archived and identifying records for destruction.
Dissemination internal/external post (incl. Courier & deliveries).
Ensuring own compliance on the mandatory training. Supporting the teams with sending required letters via SystmOne.
Supporting the teams with SMS texting to clients.
Assisting with booking appointments and maintaining records, electronic and paper which may be required by the operational teams, this information may be confidential and of a sensitive nature.
Assisting with answering phone calls and responding to emails to deal with general enquires from patients, GPs and other services, in a courteous and proficient manner.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description
Job responsibilities
Communication
The postholder will be required to provide and receive routine information to and from the following:Managers at all levels throughout Cambridgeshire Community ServicesCambridgeshire Community Services employeesService users
Budgetary Responsibility
Orders stationery, maintain stock control
People Management
Maintaining own professional development and requirement to take part in appraisal and KSFprocess.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.The post holder must adhere to the Trust risk assessment and risk management processes.The post holder must adhere to infection control policies and procedures.Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.The post holder must participate in clinical and safeguarding audits as required.Provide patients and their families /carers with information on standards they should expect from the team.The post holder is required to participate in relevant emergency preparedness process for their team.
General
Safeguarding people responsibilitySafeguarding children and adults at risk of abuse or neglect is a collective responsibility.There is an expectation that all staff develop and maintain their role relevant safeguarding peoplecompetencies and comply with local safeguarding partnerships practice. Alongside this employeewho are registrants are reminded of their professional duty of care.Safeguarding means protecting a citizens health, wellbeing and human rights; enabling them tolive free from harm, abuse and neglect. It is an integral part of providing high-quality health care.Those most in need of protection include:- Children and young people- Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities.
The post holder must at all times carry out their duties with regard to Cambridgeshire CommunityServices NHS Trust Workforce Diversity and Inclusion Policy.
To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.
All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.
This job description is intended only as a guide to the range of duties involved. The post holder willneed to be flexible and adaptable in order to respond to other duties that may be required from time totime and the changes and developments within the Trust.
Job description
Job responsibilities
Communication
The postholder will be required to provide and receive routine information to and from the following:Managers at all levels throughout Cambridgeshire Community ServicesCambridgeshire Community Services employeesService users
Budgetary Responsibility
Orders stationery, maintain stock control
People Management
Maintaining own professional development and requirement to take part in appraisal and KSFprocess.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.The post holder must adhere to the Trust risk assessment and risk management processes.The post holder must adhere to infection control policies and procedures.Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.The post holder must participate in clinical and safeguarding audits as required.Provide patients and their families /carers with information on standards they should expect from the team.The post holder is required to participate in relevant emergency preparedness process for their team.
General
Safeguarding people responsibilitySafeguarding children and adults at risk of abuse or neglect is a collective responsibility.There is an expectation that all staff develop and maintain their role relevant safeguarding peoplecompetencies and comply with local safeguarding partnerships practice. Alongside this employeewho are registrants are reminded of their professional duty of care.Safeguarding means protecting a citizens health, wellbeing and human rights; enabling them tolive free from harm, abuse and neglect. It is an integral part of providing high-quality health care.Those most in need of protection include:- Children and young people- Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities.
The post holder must at all times carry out their duties with regard to Cambridgeshire CommunityServices NHS Trust Workforce Diversity and Inclusion Policy.
To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.
All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.
This job description is intended only as a guide to the range of duties involved. The post holder willneed to be flexible and adaptable in order to respond to other duties that may be required from time totime and the changes and developments within the Trust.
Person Specification
Qualifications and Training
Essential
- 4 GSCE's grade D or above or equivalent including English and Maths.
Experience
Essential
- Communicating with a range of people by phone and in person.
- Customer Service
Desirable
- Receptionist Experience
- NHS administration
Skills
Essential
- Basic computer skills - ability to use email and internet to send and retrieve information.
- Well organised.
- Ability to take direction.
Person Specification
Qualifications and Training
Essential
- 4 GSCE's grade D or above or equivalent including English and Maths.
Experience
Essential
- Communicating with a range of people by phone and in person.
- Customer Service
Desirable
- Receptionist Experience
- NHS administration
Skills
Essential
- Basic computer skills - ability to use email and internet to send and retrieve information.
- Well organised.
- Ability to take direction.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
