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Cambridgeshire Community Services NHS Trust

Call Handler / Administration Assistant

Information:

This job is now closed

Job summary

Part time position, for 30 hours per week.

The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community based with clinics in Norwich, Great Yarmouth & King's Lynn providing contraception, sexual health & HIV care & treatment.

The post available is based at our Norwich clinic with call handling being the principal aspect of the role. The service operates Monday - Saturday including 2 longer days till 7.30pm and Saturday mornings which staff cover on a rota basis.

We are looking for motivated & enthusiastic Call Handler with a strong work ethic to join us. Applicants will preferably demonstrate previous call taking experience & have the ability to work within a busy team with a high call activity into the service.

We are committed to safeguarding & promoting the welfare of children, young people & vulnerable adults expecting all staff to share this commitment. As part of our safe recruitment practice and selection process you will be required to undergo a DBS check.

Please note that due to the variety of contacts you may provide it cannot be guaranteed that the recruitment process will be managed exclusively within the NHS email system. Please ensure that all the details you provide on your application form are correct.

Should we receive a high number of applications, we reserve the right to close the advert earlier than advertised

Main duties of the job

The main aspect of this role will be answering calls into the service, along with booking and re arranging appointments, reception cover, front of house cover and additional administration duties and to support both clinical and non-clinical teams in service delivery.

Act as the first point of contact to patients predominantly via the telephones. Ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.

Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.

Provide administration support to the iCaSH Service secretaries if required.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Details

Date posted

01 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum, pro-rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

448-AMB-6622768

Job locations

iCaSH Norwich

1A Oak Street

Norwich

NR3 3AE


Job description

Job responsibilities

The main aspect of this role will be answering calls into the service, along with booking and re arranging appointments, reception cover, front of house cover and additional administration duties and to support both clinical and non-clinical teams in service delivery.

Maintain accurate patient records both manual and electronic in accordance with the organisations Record Keeping Policy.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

When required, take bookings for meeting rooms.

Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.

Provide administration support to the iCaSH Service secretaries if required.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.

Job description

Job responsibilities

The main aspect of this role will be answering calls into the service, along with booking and re arranging appointments, reception cover, front of house cover and additional administration duties and to support both clinical and non-clinical teams in service delivery.

Maintain accurate patient records both manual and electronic in accordance with the organisations Record Keeping Policy.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

When required, take bookings for meeting rooms.

Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.

Provide administration support to the iCaSH Service secretaries if required.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.

Person Specification

Qualifications and Training

Essential

  • Competent operator of computers and software
  • Educated to GCSE level English and Maths or equivalent

Desirable

  • Knowledge of Administrative procedures

Experience

Essential

  • Experience of working in a constantly changing environment
  • Proven experience of using Microsoft Office
  • Ability to use own initiative/ work to deadlines

Desirable

  • Experience in NHS or Healthcare clinic

Skills

Essential

  • Excellent organisational skills/telephone and communication skills and ability to prioritise and plan ahead.
  • Working with sensitive information and protecting confidentiality
  • Proven skills in being flexible and adaptable (including evening working) to meet competing priorities
Person Specification

Qualifications and Training

Essential

  • Competent operator of computers and software
  • Educated to GCSE level English and Maths or equivalent

Desirable

  • Knowledge of Administrative procedures

Experience

Essential

  • Experience of working in a constantly changing environment
  • Proven experience of using Microsoft Office
  • Ability to use own initiative/ work to deadlines

Desirable

  • Experience in NHS or Healthcare clinic

Skills

Essential

  • Excellent organisational skills/telephone and communication skills and ability to prioritise and plan ahead.
  • Working with sensitive information and protecting confidentiality
  • Proven skills in being flexible and adaptable (including evening working) to meet competing priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cambridgeshire Community Services NHS Trust

Address

iCaSH Norwich

1A Oak Street

Norwich

NR3 3AE


Employer's website

https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Cambridgeshire Community Services NHS Trust

Address

iCaSH Norwich

1A Oak Street

Norwich

NR3 3AE


Employer's website

https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Lead

Gemmalea Green

gemmalea.green@nhs.net

01603226639

Details

Date posted

01 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum, pro-rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

448-AMB-6622768

Job locations

iCaSH Norwich

1A Oak Street

Norwich

NR3 3AE


Supporting documents

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