Job summary
Do you have strong communication and interpersonal skills?
We are looking for an enthusiastic and motivated Band 3 Administrator to join our Community Paediatric Administration Team,
The successful candidate will manage the safeguarding medical admin process for our children and young people and their families that are referred into the service, and provide administrative duties to support the Community Paediatric Team.
The role is varied, fast paced and the priorities of the role can change quickly, so we are looking for someone who is both proactive and reactive.
Why not click on the link to the Job Description and find out more about the role.
We look forward to receiving your application!
Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised.
Main duties of the job
The role with be to provide administrative and secretarial duties to support the Community Paediatric Team.
Managing the safeguarding medical admin process for our children, young people and their families that are referred into the service
Answer queries from doctors, clinicians, and other staff, regarding clinics and patients.
Liaison with other agencies including, Education, Social Services and Police.
Assist with day-to-day queries into department.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description
Job responsibilities
To carry out a range of administrative and secretarial duties to support the community paediatric team using electronic patient management systems to register, process, check, update, and discharge patients.
Provide the administration for safeguarding medical service, on a daily basis, provided by the Community Paediatric Service including taking enquiries, communicating complex information to doctors, booking appointments and ensuring chaperone cover. Doctors the clinical team in managing the referral process for community paediatrics.
Type appointment letters, clinical letters, Child Protection reports using copy typing and audio typing.
Maintain and update accurate patient records in accordance with standard operating procedures including scanning, filing, audio and copy typing.
Respond to all queries, correspondence, and issues within department in relation to specialist services.
Support the management of the 18 week wait list, escalating any issues to line manager.
Prioritise and manage own workload.
Support the Clinical Admin Lead in introducing changes to administrative systems in line with service modernisation and integration.
Support any audits required by the services relating to this department.
Produce information and data relating to the services relating to this department, as required.
Assist on reception or Single Point of Access (SPA) phone lines, if required.
Participate in administration meetings and share good practice amongst peers within the organisation.
Job description
Job responsibilities
To carry out a range of administrative and secretarial duties to support the community paediatric team using electronic patient management systems to register, process, check, update, and discharge patients.
Provide the administration for safeguarding medical service, on a daily basis, provided by the Community Paediatric Service including taking enquiries, communicating complex information to doctors, booking appointments and ensuring chaperone cover. Doctors the clinical team in managing the referral process for community paediatrics.
Type appointment letters, clinical letters, Child Protection reports using copy typing and audio typing.
Maintain and update accurate patient records in accordance with standard operating procedures including scanning, filing, audio and copy typing.
Respond to all queries, correspondence, and issues within department in relation to specialist services.
Support the management of the 18 week wait list, escalating any issues to line manager.
Prioritise and manage own workload.
Support the Clinical Admin Lead in introducing changes to administrative systems in line with service modernisation and integration.
Support any audits required by the services relating to this department.
Produce information and data relating to the services relating to this department, as required.
Assist on reception or Single Point of Access (SPA) phone lines, if required.
Participate in administration meetings and share good practice amongst peers within the organisation.
Person Specification
Safeguarding
Essential
- Demonstrates understanding of safeguarding issues
- Can demonstrate how they have promoted 'best practice'
Knowledge & Skills
Essential
- Confident computer literacy including word and excel in order to type letters and mail merge and create and update data bases
- Able to work under own initiative, be able to prioritise work and be well organised
- Ability to work as part of a team
- Good and accurate typing skills with a minimum of 60 word per minute
- Have good attention to detail and to be able to check own work
Experience
Essential
- Administration experience
- Experience of prioritising work autonomously
- Experience as working as part of a team
- Experience of working with the general public
- Use of Microsoft applications, Word, Outlook Excel, databases
Desirable
- Use of SystmOne and Oracle
- Working in a service with an 18-week pathway
- Experience of working within the NHS
- Experience of Audio Typing
Qualifications & Training
Essential
- Educated to NVQ 3 level or equivalent qualifications or equivalent relevant admin experience
Person Specification
Safeguarding
Essential
- Demonstrates understanding of safeguarding issues
- Can demonstrate how they have promoted 'best practice'
Knowledge & Skills
Essential
- Confident computer literacy including word and excel in order to type letters and mail merge and create and update data bases
- Able to work under own initiative, be able to prioritise work and be well organised
- Ability to work as part of a team
- Good and accurate typing skills with a minimum of 60 word per minute
- Have good attention to detail and to be able to check own work
Experience
Essential
- Administration experience
- Experience of prioritising work autonomously
- Experience as working as part of a team
- Experience of working with the general public
- Use of Microsoft applications, Word, Outlook Excel, databases
Desirable
- Use of SystmOne and Oracle
- Working in a service with an 18-week pathway
- Experience of working within the NHS
- Experience of Audio Typing
Qualifications & Training
Essential
- Educated to NVQ 3 level or equivalent qualifications or equivalent relevant admin experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
